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JIRA error 500

itdesk@volansystech.com
itdesk@volansystech.com
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March 30, 2018

Technical details

Log's referral number: 5bee2abd-2a8b-467f-a314-94780efe52b8

Cause

Referer URL: Unknown

java.lang.RuntimeException: javax.servlet.ServletException: Servlet execution threw an exception
java.lang.RuntimeException: javax.servlet.ServletException: Servlet execution threw an exception
	at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
	at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forward(SanitizingServletForwarder.java:32) [?:?]
	at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forward(RememberingServletForwarder.java:51) [?:?]
	at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forward(ResolvingServletForwarder.java:36) [?:?]
	at jsp.default_jsp._jspService(default_jsp.java:68) [classes/:?]
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) [jasper.jar:8.5.6]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
	at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
	at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
	at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-5.0.8.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:40) [?:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.8.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
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1 answer

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0 votes
Shannon S
SMS
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 30, 2018

Hi there,

Can you give us a few details regarding how you came to this error? 

  • What were you doing when you received it?
  • What version of Jira are you running?
  • Did you recently perform an upgrade?

It also appears that we're missing a few details about the actual problem. There should be an error message somewhere besides the stack trace you've sent. This will include also information that says caused by to give us further details.

You tail the application logs and trigger the error again and let us know what message you receive.

Regards,

Shannon

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Ralf Praschak
Ralf Praschak
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July 3, 2018

Hello,

i am facing a similar problem today after performing an upgrade from Jira 7.9.1 to 7.10.2.

The error occurs trying to access Jira via a browser after the upgrades Jira service restart.

The startup process (plugins etc.) is viewable in the browser.

 

I am using a nginx https frontend server.

 

This the catalina.out extract:

2018-07-03 23:09:06,087 http-nio-8080-exec-2 ERROR anonymous 1389x2x1 - 192.168.192.1 / [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
java.lang.NullPointerException
        at com.atlassian.jira.web.action.Dashboard.initialiseCurrentDashboardId(Dashboard.java:541)
        at com.atlassian.jira.web.action.Dashboard.getCurrentDashboardId(Dashboard.java:246)
        at com.atlassian.jira.web.action.Dashboard.getCurrentDashboardState(Dashboard.java:259)
        at com.atlassian.jira.web.action.Dashboard.doValidation(Dashboard.java:154)
        at webwork.action.ActionSupport.validate(ActionSupport.java:391)
        ... 1 filtered
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
        ... 7 filtered
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        ... 48 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 53 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
        ... 1 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
        ... 20 filtered
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
        ... 12 filtered
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
        ... 7 filtered
        at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:53)
        at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forwardSafely(DynamicAuthorizationServletForwarder.java:83)
        at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forwardSafely(SanitizingServletForwarder.java:48)
        at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forwardSafely(RememberingServletForwarder.java:75)
        at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forwardSafely(ResolvingServletForwarder.java:50)
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$null$0(RedirectInterceptingResponse.java:50)
        at java.util.Optional.map(Optional.java:215)
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$forward$1(RedirectInterceptingResponse.java:50)
        at java.util.Optional.flatMap(Optional.java:241)
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.forward(RedirectInterceptingResponse.java:50)
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.sendRedirect(RedirectInterceptingResponse.java:36)
        at com.atlassian.jira.web.action.JiraWebActionSupport.forceRedirect(JiraWebActionSupport.java:496)
        at com.atlassian.jira.web.action.JiraWebActionSupport.getRedirect(JiraWebActionSupport.java:458)
        at com.atlassian.jira.web.action.JiraWebActionSupport.getRedirect(JiraWebActionSupport.java:410)
        at com.atlassian.jira.web.action.MyJiraHome.doExecute(MyJiraHome.java:34)
        ... 1 filtered
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
        ... 7 filtered
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        ... 48 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 49 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
        ... 1 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
        ... 20 filtered
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
        ... 12 filtered
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
        ... 7 filtered
        at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:53)
        at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forward(SanitizingServletForwarder.java:32)
        at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forward(RememberingServletForwarder.java:51)
        at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forward(ResolvingServletForwarder.java:36)
        at jsp.default_jsp._jspService(default_jsp.java:68)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
        ... 57 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 58 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
        ... 1 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
        ... 39 filtered
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
        ... 10 filtered
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
        ... 4 filtered
        at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
        ... 26 filtered
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
        ... 23 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)

 

Regards

nowrap

 

P.S.:

I upgrade two other Jira servers today without problems.

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