Community resources
Community resources
Community resources
Jira Service Management
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When a user sends an email, can Jira Service Desk automatically apply a type defined by what is in the subject field? We get a routine request for new hire creation or terminations that say in the s...
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- jira-service-desk
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I am curious if I can script ticket creation based on a CSV file contents. For example, name and email address in a CSV file, description text in a standardized template. I want to create...
1,188 views 1 0 Deleted user June 12, 2018- Question
- jira-service-desk
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Is there a database query I can run for this or is there a way to build a global report that will track overall Service Desk usage and license use? Also if I can build a "master" report that shows a...
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I have replaced the logo in every place that I can think of, but the login screen for a service desk portal still has a place-filler logo. I have no idea how I changed it originally or how to c...
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No other details.
- Question
- jira-service-desk
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I want to create a community much like Atlassian for my own company through service desk?
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When i try to create an issue within the jira service desk issue(not from the portal) which is associated with a workflow configured for approvals, the approvers are not getting any notifications tha...
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How can I set one or more users to the Approvers field with a ScriptRunner behaviour? I tried setFormValue("user1") but it did not work. Here is the code. import com.atlassian.jira.componen...
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Hi all! I wanted to restore the test environment from the backup (Jira Service Desk), but everything was hanging and I had to stop/start the service. After the restart service restore faile...
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I've had a look round and there doesn't seem to be anywhere I can change the text on these buttons, I've had a look at the properties and I wondered if there was something there that would work, any ...
- Question
- jira-administration
- jira-service-desk
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Hi, All support levels are JSD agents but we have to restrict communication with customer for 1st level only. 2nd and 3rd support levels should not to communicate with customer directly. Any idea ...
835 views 3 0 Deleted user June 12, 2018 -
Hi, We have 3 service desk projects in our environment and each of these have their own associated service team. We have tried to copy the default "Service Desk" project role and assigned acce...
- Question
- jira-service-desk
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I am receiving the error The user to run automation rules is misconfigured and wanting me to select an new default event user. But I can see nothing that has changed. Welcome any thoughts -...
- Question
- jira-service-desk
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Hi, We are using Jira Cloud and would like to set-up a customized portal through ITSM jira service desk. Using issue type : service request with approval, approvers can only view the acc...
- Question
- jira-service-desk
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I want resolution field to prompt for another Field Tab if resolution is set to Done. All other options under resolution field should not prompt for another field tab. Is this possible? Please sugges...
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Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using conversational AI, saving time and frustration and opti...
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can you ensure an automation rule won't run on a weekend and only Monday- Friday business hours? Thanks
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- jira-service-desk
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Hello, One of the biggest complaints i have received during the last year is that there is no easy way to implement an Asset Management system in Jira Service Desk. This is the main reason behind u...
- Question
- jira-service-desk
- jira-service-desk-cloud
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I would like to setup a notification for the tickets created in JIRA Portal but its bit hard to find the solution. Here is my request. User logging in to self service portal and create the tickets f...
- Question
- jira-service-desk
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Hi Guys, I know some of you have answered this question a few times before, but hopefully one of you experts can point me in the right direction. I'm good for it and will pay it forward&n...
- Question
- jira-service-desk
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I am so used to setting up a request as a category instead of a statement, for instance Software>Microsoft Office>Word. How can we set up Service Desk to do the same if possible?
- Question
- jira-service-desk
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We use our Service Desk without direct interaction with our customers. For reporting etc we want to assign tasks to customers. It seems I cannot add a customer though without an email add...
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Good day, please assist. What is the simplest way to setup Major Incidents, I just want it to be simple
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- jira-service-desk
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Helo, I am using JIRA with a JIRA SERVICE DESK 3 AGENTS STARTER LICENSE and I have several questions on the JIRA using and performance. Can I have a JIRA SUPORT EMAIL contact to have someon...
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- jira-service-desk
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Hi, I try to add a button to logout in my plugin. Which function can I use to logout the current user ? Best regards,
3,581 views 8 2 Deleted user June 11, 2018
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