Jira Service Management

As the JIRA Service Desk (Server) agents are quite expensive I think about purchasing less agents, but get a JIRA core/software license that allows the 3rd level support guys to help our JSD agents. ...

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• jira-service-desk
• licence

I am writing a listener in Scriptrunner to update another app with info when Service Desk issues are created/updated. But these issues have different fields depending on what they were for. I know I...

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• jira-service-desk

Can you recommend any chat solution fully integrated into JIRA Service Desk SERVER? We would like to offer a chat for our signed in customers to speed up and improve the customer service, but we als...

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• chat
• jira-service-desk

We have two service desk projects for two teams, software and ICT/Sysadmin. Some issues we receive in one service desk requires the other team to investigate something, and come back with an answer o...

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• jira-service-desk

Can some one help me please... I am wanting to automate the process of email requests and putting them into groups.   For example - if a client app is down and the request is an incident not a...

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• email
• jira-service-desk

Hi No emails are getting triggered post build run. I tried entering my mail id under Mail server and go below error: The mail settings you entered were not valid. Error thrown was: com.sun.mail.uti...

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• jira-service-desk

Is it possible to set time and date for when an announcement in the portal should be active?  Server (3.8) Thanks! :-)

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• jira-service-desk

I was trialling Service Desk and had following requirement:   * Internal user sends email to helpdesk  * Ticket is created * Agent looks at it and sees, ok its a ticket for our third pa...

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• jira-service-desk

We are trying to use the new(ish) Jira Service Desk widget with Sharepoint online.  But the basic instructions of copy this code to your website is not helping.  Any ideas? &nbsp...

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• jira-service-desk
• widget

I'm trying to configure my email notification to agents to have the Severity of the issue in the message, but I cannot see any way to include it?  Has anyone done this?

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• jira-service-desk

While I've seen others with similar issues here, I could not find any that match my exact (almost default) configuration. We have 10 users and all 10 are in a group called NOC. Our notification sche...

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• jira-service-desk

I looked here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html and it appears I should be able to do this no problem. The client has provide...

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• jira-service-desk

I'm trying to get the number of issues within a given organization to appeear on my portal screen's Requests section. I can get the organization to appear, and if I click on the name I see the correc...

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• jira-service-desk

Hi,   Urgent query!   I am looking to find out what sort of configuration I need to put in place within our Jira service desk instance that ensures only certain users within a team spec...

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• addon-com.riadalabs.jira.plugins.insight
• atlassian-marketplace
• jira-service-desk

Hello community, We are running on Jira Core and Software on v7.4.2 and Jira Service Desk on v3.6.2. In the Service Desk project, everything is working, except the customer notifications. The ...

• Question
• jira-service-desk

When a customer creates a ticket through e-mail, most of the times I see in the field attached the logos of the customer as an image, and it is mixed with important information attached as XML, ...

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• jira-service-desk
• service

Hi Folks, I have an issue with some tickets, when a customer response the ticket created, the system creates automatically a new case (a new ticket). Could you guys explain me in which cases i...

• Question
• developer
• jira-service-desk

Running into an issue here that I can't really seem to get to the bottom of - our out of the box automation rule to reopen issues after they've been closed fails to run. Any ideas on where to look? I...

• Question
• jira-service-desk

Hi All, Can we add custom fields to the screen where we can add organisations/customers? Also is there an option to import customers/organizations information without manually entering one by one. ...

• Question
• jira-service-desk
• jira-service-desk-cloud

Dear All, For any tickets created by Service Desk agents, on the "Raise Requests" on behalf of form, is it possible to include company/Organization field, where the SD agent can automatically p...

• Question
• jira-service-desk
• jira-service-desk-cloud

We recently invited a new external customer to our Service Desk (Server version 7.3).  He went to go sign in after some time had past and received a message that the welcome email link had expir...

• Question
• jira-service-desk

I am developing a plugin for JIRA and JIRA Service Desk. So far I have created a Web-Item on the Customers portal but I want to redirect to a new section to show a dashboard to the users.  &nbs...

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• jira-service-desk

We are unable to create customer on our JIRA Service Desk, even with public signup enabled. Agents can´t create them, Project Lead neither, via mail nothing gets created   and S...

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• jira-service-desk

Hi there, We are using JIRA SD Server and are currently trying to set up a test environment as we are planning to implement some new features and add-ons. We want to have a copy of our productive s...

• Question
• jira-service-desk

...URLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_POST, 1); curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json', 'Authorization: Basic '.$b...

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• jira-service-desk
• rest-api