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Exclude que from SLA

Danny Jimenez
Danny Jimenez May 17, 2018

How would i go about removing the SLA requirements from tickets that populate in a specific queue. All other queues can go by the SLAs that I have configured.

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Alexey Matveev
Alexey Matveev
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May 17, 2018

Queue is just a filter for issues. You can not exclude SLA for a queue. You need to exclude SLA for issues, which are selected by the queue filter.

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