Jira Service Management

Hi, I have the Satisfaction Settings turned on in the Jira project I wish to enable the functionality in. I'm currently having an issue with the form not being shown to the customer when the ticket...

• Question
• jira-service-desk

I am facing as issue.  In JIRA service desk we have applied automation rule for priority, when we select severity and impact of an incident, priority calculation happens based on automation. P...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When trying to access our service desk (/servicedesk/customer/portal/...), we get this error : When checking licenses in admin interface, everything seems ok : How can I solve this problem ? T...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good afternoon,   is it possible to generate reports generating numbers for below metrics  within Jira Service Desk? Backlog (unresolved customer support requests in a particular time fr...

• Question
• jira-service-desk

Hello. When our customers writing request via Jira Service Desk portal, they see an error message. What can cause it? Thank you.

• Question
• issue-picker
• jira-service-desk
• jira-service-desk-server
• server

Hi, I would like to add multiple users to a request. I saw that I need to add Participant to the request but I cannot see this option in the People Panel on the left (where it should be). Is there ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Could someone tell me if someone has been able to introduce external parameters, by some php web created in my PC, to create a new ticket in Service Desk?

• Question
• jira-service-desk
• cloud
• issue
• jira
• jira-cloud
• +3 more tags...

Hi there! I would like to have a mandatory field in my resolve issue screen. We do have different project numbers (eg. for new orders, maintenance or support) and every ticket gets a number for bil...

• Question
• jira-service-desk

Hi all, How to configure a custom field required mandatory for a specific screen.  my requirement: I want to make a custom field required when SLA is breached for issue resolved screen. &...

• Question
• jira-service-desk
• app
• jira-app-development
• jira-service-desk-development

HI team,   I enabled CSAT, but unable to modify the content as mentioned in the below link. Would like to know if this is something to do with the Jira Permissions? https://confluence.atlassi...

• Question
• jira-service-desk

We recently setup Jira Service Desk and are trying to fine-tune who are receiving notifications. We have three different types of Users we are trying to define here.  1. We would like our custo...

• Question
• jira-service-desk
• notification

Hey there, I am trying to configure Jira Service Desk to notify the Assignee by email when a Customer responds, ie an External Comment.  I have tried to do this using notifications and Automati...

• Question
• jira-service-desk
• notification

...ields":[{"id":"d816569b-7502-4e50-a7de-f7effabff031","name":"Base","type":"select","required":true,"showLabel":true,"options":[{"id":"e0643340-9a2d-48f5-9a28-84c966e70bfb","name":"Topside"},{"id":"e...

• Question
• jira-service-desk

We have two SLAs, on called "Time to first response" which is set to 8 hours and the other being "Time to resolution" which is set to 80 hours. Those times being for our most common, medium priority ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Uncertain if this is a bug. We are connecting a Service Desk project to a Confluence Knowledge Base. When we grant anonymous users the view permission on the connected space, the SD customer po...

• Question
• jira-service-desk

Hello, i've got a problem. My Behaviour script dosn't work with refinedtheme for JSD, without the refinedtheme it works perfectly. Here is the script. import com.onresolve.jira.groovy.user.FieldBeh...

• Question
• behaviours
• jira-service-desk
• refined

I've created a new Issue Type with it's own workflow, screen scheme, etc. I can see this issue type within the project settings of the Service Desk Project I am attempting to work in. However, when I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

This seems like such an obvious requirement for a smooth-functioning help desk but I haven't found any solution. I have an extensive database of customers who often use email addresses that do n...

• Question
• jira-service-desk

Hi, I'm looking to copy values between custom fields, mainly at Issue Create but it could be at any workflow transition. I can see suggestions how to do this using scriptrunner and add-ons. Is the...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Can a person who is not listed as a customer, if sends an issue through e-mail, so will his issue be put up in the queue?

• Question
• jira-service-desk

Can this report be configured to report on 'Resolved' tickets rather than 'Closed'?

• Question
• jira-service-desk

In Jira work desk , when we creates an incident it gives option when to start and end the timer to calculate the time of resolution.  Is there a way i can put custom time , may be lets say we ha...

• Question
• jira-service-desk

• Question
• jira-service-desk

Hi all! I have a couple of big questions concerning about the Help Center and the portals. We are running JiraSD Server version and we have multiple SD-projects, which can be categorized as followin...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server
• visibility

Hi, in my Jira Service Project, i created a new custom field with the dropdown type in place of the radio button, so i unchecked the old custom field from the fieldscreens that i used before and rep...

• Question
• jira-service-desk