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Jira Service Management
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We would like to be able to add a start and end time to a sub task to act as a scheduled appointment. Ideally this would then sync with Google Calendar. This has been pretty standard affa...
1,327 views 2 0 Deleted user April 30, 2018 -
An Account Manager would like to export her client's issues in CVS format. When she does that the reporter shows a a quid instead of the reporter's name. She can't use HTML because she needs to copy ...
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When request participants are added to a ticket, in some cases, the automation rule is overwritten. In the screen shots, we update the Operational Categorization field, then the system adds request p...
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I am not receiving emails when a ticket is resolved. I AM receiving them when the issue is created. Both notifications have the same setup where i have a single user receiving the notification and ...
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We want to have an employee's manager be the approver for a software request. Is it possible to do this with the cloud version of service desk?
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Hi, I've got a Service Desk project (A) with associated Portal - where customers can raise issues. However, if I create an issue using Jira on project A, then it is not visible on the Portal under t...
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In Jira Service Desk, I want a user to see all the tickets (in the portal). The tickets were not created as "private". In fact, the privacy of the ticket is not even established in the portal. But ...
- Question
- jira-service-desk
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Hi Team, We want to add a custom message in the JIRA login page for user to redirect to some other link where user can reactivate his account. Basically we want if user gets a message "Usrername/Pas...
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We have had requests by users in our company to add the 'Created by me' link to the list of selections in the Help Desk portal, as a quick and easy link on screen (not in a drop down of there account...
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We are having the following issue: Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel. Actual result: No no...
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Having some issues removing the time tracking fields (Time Spent, Date Started, remaining estimate, etc) from a resolution screen. I've created a custom screen with only 2 fields (resolution and com...
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The vast majority of our tickets will have internal comments. The frequency of us communicating with the customer on individual tickets will be low. It will happen, but will be infrequent...
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In the Great Gadgets for JIRA Server: WBS Gadget, the "Saved filter" field only lists some of my filters (organized alphabetically). The documentation says that I should use the filter box to f...
- Question
- jira-service-desk
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Hello, We are trying to make edits to the customer portal login page to modify he section this section: Don't have a login? Sign up for an account to raise and comment on requests Sign ...
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Hi, I'm new on Jira Service Desk and I want to understand how to apply granular permission to my project. For example, in my organization are multiple projects with some users...
- Question
- jira-service-desk
- permission
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I'm trying to configure a specific Sla which depending on the issue's priority, it should be transitioning from one status to other in a specific hour, ex.: for Priority= Critical, do not pass from 0...
- Question
- jira-service-desk
- sla
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Hi, Any ideas why duplicate custom fields on the JSD portal create issue screen are shown? Fields have identical id numbers... Many thanks! //B
- Question
- jira-service-desk
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Dear Jira Service desk Team, When we create a user for our customer do we also need to pay for this user or it's free?
- Question
- billing
- jira-service-desk
- licence
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Details We tried to modify the soy file inside "<install_dir>/atlassian-jira/WEB-INF/application-installation/jira-servicedesk-application/jira-servicedesk-3.11.1-REL-0014.jar" Changes aren'...
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Hello, I enabled the option of users creating accounts. However, when someone (Safari, Chrome, FF) is trying to create an account, the button is not working. Also upon refresh, the specific page is ...
- Question
- jira-service-desk
- server
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Hi Everyone, can someone explain to me what the reason for the 2 possible incoming mail handler configurations found in the project settings and system settings respectively? When I initially set u...
- Question
- jira-service-desk
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My requirement is as follows (This is the real business requirement and I'm naming them as AA and BB) On AA instance There are three projects: - Guru, PINK, and Test. On GURU...
- Question
- jira-service-desk
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IN JIRA service desk i faced an issue:- 1. Incident was raised as S2 and SLA response time was 30 m. 2. But as per analysis and discussion with customer we changed it from S2 to S3, ideally r...
- Question
- jira-service-desk
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Hi When i try to set up an email channel for Jira desk i always get the following error: Cannot link your email account due to emails in inbox Your inbox must be empty before you can c...
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Is it possible to build/configure a shared service desk in Jira cloud where there are different approvers configured per organisation? I have tried to setup a shared service desk with multiple custo...
- Question
- jira-service-desk
- organization
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