Jira Service Management

Hello, I have trouble with execute automatic rule - changing Customer Request Type when Issue is created. I prepare automatic rule in ProjectA: WHEN Issue Created IF Issue matches issuetype ...

• Question
• jira-service-desk
• server

Dear Community, I am setting up a Service Desk project, and would like to enable ticket opening only via email (simply by not communicating the portal). I would like to enable any of our customers r...

• Question
• jira-service-desk

After creating a new user for Helpdesk, the user receives an email to activate the account. When trying to save the new real name and password I get an error message, that the post link cannot be op...

• Question
• jira-service-desk

We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong, please advise

• Question
• jira-service-desk
• sla

Hello there,   I am not able to reach a specific configuration with the "configure fields" button on create / modification issue screen. I would like to not displayed the button to end user. ...

• Question
• jira-service-desk

Hi, I was using jira 6 with includes service desk project and we are using all 10 licenses. After upgrade and buy separeted license to jira service desk I start having follow message  JIRA Serv...

• Question
• jira-service-desk

We have set up Jira Service Desk, and have configured IMAP with a particular address, however sent messages come from our @company.atlassian.net address, which does not represent our company. Ho...

• Question
• jira-service-desk

My service desk is correctly set up to create new tickets from inbound email. It also sends acknowledgement of receipt by outbound email to the originator. However, my service desk does not deliver ...

• Question
• jira-cloud
• jira-service-desk

Hello, setting up my service desk, but not able to add due date as a field. Any help or advise would be appreciated. Thanks!

• Question
• jira-service-desk

Hi Team,    We are trying to add ticket creation date on “SLA met vs breached” report on JIRA. When I save and trying to see on report, it is not showing the column. I may doing it wrong,...

• Question
• jira-service-desk

Does anyone happen to know of a way to edit the customer email notifications in Service Desk (Server, v3.10) so that the agents name isn't displayed?   For example say Todd Buttersworth ...

• Question
• jira-service-desk

I am running a self hosted Jira service desk. When I click on my custom fields tab I get a list of custom fields but several are missing.  Searching the db directly all my custom fields show up...

• Question
• jira-service-desk

Our support team handles over 300 partners support requests. There are some partners that would like to provide their own support. In the past, we've used Zendesk and was able to create an automation...

• Question
• jira-service-desk

We are in the process of setting up our service desk and our requirement is we are setting up one project per customer. Each project will then have an organisation assigned to it and a number o...

• Question
• jira-service-desk

We want to introduce a limitation on either certain issue types or a single servicedesk. When it comes to IT feature requests, only team leaders should bei allowed to create an issue. But afterwards...

• Question
• jira-service-desk

Hello guys,   When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with...

• Question
• jira-service-desk

Hello guys,   When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with...

• Question
• jira-service-desk

i created a customer using their email address.  I would like to add their full name to the profile. Apologies. I couldn't work out how to do this and i couldn't find any documentation   ...

• Question
• jira-service-desk

After a .csv import the issues are created by Jira, existing in Jira if we view the full issue list. But not linked to a project and therefor there is no backlog existing. We are using Jira 1.7 a...

• Question
• jira-service-desk

After installation we can't create Service Desk Projects doesn't appears in the new project wizzard.

• Question
• jira-service-desk

Hi to all! i'm using Kantega SSO plug-in so all my ad users are added to Jira directory in order to access Jira Service Desk as customers and agents. All of my customer users have as default "Don't...

• Question
• jira-administration
• jira-service-desk

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown. Is there a way to get Customer req...

• Question
• jira-service-desk

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown. Is there a way to get Customer req...

• Question
• jira-service-desk

Service Desk Management  Where do we configure : Select System drop down for our custom applications in house we use.  

• Question
• jira-service-desk

I wanted to know if it's possible to create a ticket in JIRA SD from a chat conversation using the RocketChat solution (knowing that behind the chat there would be a bot). Many thanks in advance.

• Question
• evaluator-resources
• jira-service-desk