Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to enter my customers and it is only allowing me to enter an email. I need to enter customer names and phone numbers, time zones at a minimum. How can I enter this info?
- Question
- jira-service-desk
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Hi, I'm on day three of my trial with the preloaded example data. I've set up a user as 'Service Desk Team Member' on my project. When logged in as this user into the Dashboard and trying...
- Question
- jira-service-desk
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I have added the sprint field to my ticket https://www.screencast.com/t/Ms4zL2qUaGl6 but need to know how to create the pick list of values. Thanks in advance for the help.
- Question
- jira-service-desk
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Hello, I have created a custom field called “ Stakeholders “ by using user picker - multi users type. Added it to a workflow- transition ( open to pending approval ) via “ field is required va...
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Dear community, I'm currently setting up our service desk and want to create a custom field with a dropdown list. While I'm able to do so, I would like to make the options of the list dependent on ...
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Hi guys, we are experiencing wierd situation when some tickets in a project doesn't display SLA although it is properly seted up. All the tickets in the project share the same workflow and the ...
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Hello, Please i need your help: I'm trying to create a customize if condition in Automation rules. i create my classe which implements com.atlassian.servicedesk.plugins.automation.spi.ruleif....
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Hi there, we are facing a new problem. Until now, there was the ability for the customer to share tickets with the hole organization while creating the ticket. Per Default it was shared. Now the fi...
- Question
- jira-service-desk
- organization
- share
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We have a small kiosk outside our help desk area running on a Raspberry Pi that presents our Jira service desk login page to users who walk in. One of the thing that we've had problems with is ...
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I have a custom field setup (select list) that I want to automatically populate based on who the reporter of an issue is. The custom field has a customized priority, and I want issues raised by ...
- Question
- jira-service-desk
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We have a central Jira project for development of our product. We also had separate Jira projects for each of our customers. We wish to retire the stand-alone customer facing Jira projects and...
- Question
- jira-service-desk
- portal
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I would like a "browsable" list of all of our Confluence How-to-Articles available to our users on our JIRA Customer Help Desk. i.e. allow them to see something like this: How To Articles: ...
- Question
- jira-service-desk
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Hi community. I need to create a dynamic form. for example. I have a radio button field with yes and no options. if the select option is "no". then the create butto...
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Want to turn off email notifications for customers.
- Question
- jira-service-desk
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Hi, I want to get a dump of tickets created during month with fields like ticketid, title, created date, resolved date etc. How can I get it?
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We have a daily support person, is there a way we can assign issues based on who is the daily support technician without having to update the automation rule on a daily basis.
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Hi community, I have a question concerning a specific case. In our Service Desk i have a Custom Field for selecting our products. For Example Product A, B and C. Is it possible that for examp...
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I need to print/export a list of all my issues in a project.
- Question
- jira-service-desk
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Sometimes we have Service Requests come through our Service Desk that we'd like to "convert" to Service Request with Approvals. I've successfully been able to Move issue types, however, when I g...
- Question
- jira-service-desk
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Hi, We get errors when trying to connect our exchange 2016 server over either imap or imaps We do not want to setup plain text authentication due to security issues.
- Question
- jira-service-desk
- server
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give me better answer
- Question
- jira-service-desk
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Hi, I would to know if it's possible to change a field for every customer, this field appears in the customer issue screen. For example, I have customer1 and customer2 and I would that in custom...
- Question
- cloud
- customer
- issue
- jira-service-desk
- screen
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Hi Support, Good day to you. We are planning to migrate our existing JIRA to either windows 2012 R2 or CENTOS 7.4. Can you please provide us some recommendations on what to...
- Question
- jira-service-desk
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I want to create a filter that will include having the created date = to the resolved date: it has to be opened and closed on the same day.
- Question
- jira-service-desk
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Once again I am utterly frustrated at the incompetent User Management in Atlasssian products. I just lost half an hour trying to add a customer so they had read/write access to a single Confluence S...
- Question
- jira-service-desk
- confluence
- jira
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Atlassian Community Events
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |