Jira Service Management

First a little background. Running JSD on latest debian etc etc with modproxy on a different server in the front  Trying to connect to an Exchange server using IMAPS Have imported my key...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I believe I have done the setup correctly to allow anyone to email my service desk. However, I am not seeing anything added to the queue when I email the service desk. Here is how I setup my custome...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have about 200 emails that need to be imported into a new Jira project. These emails have been sent in the past year. Jira isn't picking up these emails. When I send a new email, it does get impor...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi how home a custom field that looks up a group on jira group of users cannot be seen without sd agent license

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have issues that depending on the problem may start initially being worked by one organization, and may be handed off to a different organization and eventually handed back for closure.  We'd...

• Question
• jira-service-desk

When you share a Filter or Dashboard with "Any Logged In User", does that mean any user logged into JIRA, including ones outside of your company?

• Question
• jira-service-desk

Hi, No sure what to use: Email protocol Mail server Port Number Help please.  Thanks.   

• Question
• jira-service-desk

Hello, somebody has this problem with the versión 3.13.1? this ticket  https://jira.atlassian.com/browse/JSDSERVER-5778 is done, indicating that the solution is with 3.13.1 version of Jira Ser...

• Question
• atlassian-support
• jira-service-desk

...sl-tcp.html This works perfectly on my confluence server (Confluence uses jdbc connector to connect over ssl to postgres 9.6), but on my Service Desk server when I add: ssl=true to: /var/atlassian/a...

• Question
• jira-service-desk

In Service Desk, we have 4 request types. I'd like each one to have its own auto response email. Is that possible?

• Question
• jira-service-desk

I am unable to create a sample project because, when I click on the Add (+) icon, I do not get the option to create a "Project."  I only get "Issue" and "Page" options.  So, due to this, I ...

• Question
• jira-service-desk

Is it possible to synchronize users from LDAP on Jira Service Desk Cloud?  If now, do you know of a workaround for this? 

• Question
• jira-service-desk
• jira-service-desk-cloud
• ldap
• user-management

Dear All,  i would like to change my customers' channel URL from  http://xxxxx.com/servicedesk/customer/portal/1 To http://xxxxx.com/support    is this possible?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   I am trying to create a project a service desk project (Basic or It Service Desk) in groovy script. But it did not work. Pls refer the script below. Any suggestions?  Builder bu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I want to set up a alert whenever a new defect is raised in JIRA in the last 15 min. I will subscribe this alert to run for every 15min, so I should get alert any new defect in the last 15min I...

• Question
• jira-service-desk

In Service Desk Cloud - When my Project Lead opens an issue, he is not given the option to "share" the issue. There was a time when the button appeared when he opened the issue, but now it is gone. W...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi! I am new at JIRA-plugins and have next issue:   For example, service-desk plugin has domain support.companyname.com, when user opens this link, he sees custom service desk. When he clicks ...

• Question
• jira-service-desk
• jira-service-desk-development

Can I perform arithmetic on SLA series e.g. subtract one series from an other, for example created - resolved?

• Question
• jira-service-desk

Hello. Tell me please, what's wrong. When resolved task is sent with any attachments, users receives only task text w/o attachments.    

• Question
• jira-service-desk
• jira-service-desk-server
• server

When new customer sends an email request to Service Desk, he gets auto-reply with URL to the task. Once customer clicks on the task, he is offered to be registered in Service Desk (put name/surname a...

• Question
• jira-service-desk
• jira-service-desk-cloud

After some configuring of our board, we don't have "Create linked issue" button no more.

• Question
• jira-service-desk

Hey everyone, I'm probably being a real dolt here. I've set up Jira SD and Confluence on my server and it's all working fine, but I'm having some issues with automation rules. Scenario: My remote m...

• Question
• jira-service-desk
• jira-service-desk-server
• server

hello, I want to create such custom filed that user first select value from the Select List and One Text box where user can write anything related to that select list value.   for ex. Custom...

• Question
• jira-service-desk

Hi,  Is it possible to restrict accessibility of certain contents in Field help? For example, we wish to have Text A, B and C viewable to everyone, while having Text 1 and 2 viewable to only 2 ...

• Question
• jira-service-desk

Hi, I would like to know if there is some way in Jira Service Desk (Cloud) to set an automation in order to auto-assing a new issue based on the categorization selected by the requester. I.e.: If th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud