Do not send mails to Organizations

[mlanguasco]

I have different organizations in JSD, with more than one client, each one of them.
When a ticket is added, send mail to all the different clients of the organization.
How can I do so that I do not send mails to everyone, but that the tickets (from the portal) are visible to all.

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Mauro,

One of the Customer Notifications is "Organizations Added".  That will send an email to everyone in that organization when a request is created and shared with that organization.

I would disable that Customer notification.  (That's what we did)

Hope that helps

Susan