Jira Service Management

I want to made some fields required in custom portal (in request types->edit fields. But I see it is impossible to keep email channel with required fields???? I don't need to customers create re...

• Question
• jira-service-desk

Hi all, Does anyone know if I can create also sub-groups for request type in Jira SD? My current challenge is that I am creating a service desk (server solution) for the company security informatio...

• Question
• jira-service-desk
• server

I need to have JIRA differentiate the environments to which a version might release. So, you might have a version released to an Integrated Testing environment, then a UAT environment, then a PrePROD...

• Question
• jira-service-desk
• jira-service-management

I'm trying to search within a customer's open issues and pull out the issues that are linked to other issues. What would the query for this look like? Thanks. 

• Question
• jira-service-desk

Hi guys. We are a digital agency, and I'm drawing a brand new flow to be tested, about request management from our customers and how we organize the work internally.   We have Jira Software + ...

• Question
• jira-service-desk
• jira

Hi,  I am trying to create different Resolved workflow transitions using based on the "Customer Request Type".  I want to make certain fields required for certain Customer Reques...

• Question
• jira-service-desk

We are using the SD functionality that creates a ticket from an email address. Is there a way to set up an auto response email that would  acknowledge that the  customer's email was receiv...

• Question
• auto-reply
• email
• jira-service-desk

In JIRA Service Desk queues or list of search results, is it possible to inline edit values?

• Question
• jira-service-desk

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html. However, i...

• Question
• export
• jira-service-desk
• ms-excel

I would like to archive a queue in JIRA within JIRA without deleting it. Is this possible?

• Question
• jira-service-desk

JIRA — Internal Server Error Error reference: 8256aee2-6d69-443a-aac7-b3ae565e139b Unable to render full error details at this time. Please consult the error logs for more information.   Can...

• Question
• jira-service-desk

We are in process of using a portal for ticket login. we want to restrict access portal based on  our domain. customers able to sign up only on specific domain only. Please let us know how to f...

• Question
• jira-service-desk

Dear all. Currently our customer's overview does not show all the information/fields/filters we would like to provide. E.g. priority, last update, etc... Is there a possibility to do this sett...

• Question
• jira-service-desk

Hello, I need to add organizations field while creating a ticket in Create issue screen. Is it possible to do this?   Also, I was wondering if it is possible to get Organizations field popul...

• Question
• issue
• jira-service-desk
• screen

Hello,   I set up a jira service desk project with an email channel. We received most of email but some of them never arrive in the software.   Do you know how to get log to understand ...

• Question
• email
• jira-service-desk

Hi there,   we have installed a JIRA Servicedesk (3 agents) into our DMZ. Additionally we have our company JIRA in our internal network (25 users). When a customer raises an issue using the S...

• Question
• integration
• jira-service-desk
• sync

Can not see the people in the Project Setting --> People. page is blank and can not add or remove. log on account is Jira- Administrator

• Question
• jira-service-desk

Hi everyone. My company supports small businesses with their IT environments. Right now we offer support through phone and email, we have not used the portal feature yet for various reasons. Today ...

• Question
• account
• jira-service-desk
• portal
• request

Dear Team, We use GLPI assset management for long time, now we try to use Jira Service Desk (cloud edition) in customer support. How can we integrate theses apps ? 

• Question
• asset-management
• jira-service-desk

Evening all - not too sure if this is even possible but figured I'd ask. We have an approval process in place for a certain request in our JSD portal. When this request is made it goes off through it...

• Question
• jira-service-desk

This code was working and now it returns a 401 error (System.Net.HttpStatusCode.Unauthorized). However, if I log into Jira and then open a new tab I can paste in the api call and poof, instant json ...

• Question
• api
• jira-service-desk

I have an Oracle database with the following Characterset, will that be an issue installing Jira Service Desk? NLS_NCHAR_CHARACTERSET AL16UTF16 NCHAR Character set NLS_CHARACTERSET WE8MSWIN1252 ...

• Question
• jira-service-desk

I am a global admin and service desk team member, but for some reason when adding msyelf to a ticket for approval, I get an (unable to find user) response. I can add everyone else in the organiz...

• Question
• jira-service-desk
• atlassian-support

The issue for some of our tickets may impact multiple customers with different SLAs. Is it possible to assign and track more than one SLA per JIRA ticket? 

• Question
• jira-service-desk

Hey there, how do i add a simple variable for a current user into the activity stream? Is there a list of variables that work with filters somewhere?   In sharepoint, i would use something sim...

• Question
• filter
• jira-service-desk