Jira Service Management

Hi, My clients asked me if it possible to add subtitle to portal in order to make groups of questions?  if we can't maybe just add color on different fields. I know it's impossible with the c...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

Hey, so I want that, when I am changing the status as example from 'work in progress' to 'completed' that a new issue creating page will open is that possible?

• Question
• jira-service-desk

Hi! I have a project https://norm-pitstop.atlassian.net/secure/Dashboard.jspa I want to add new user but have a problem with email: i need to add people which have email *pit-stop.by, but i wa...

• Question
• jira
• jira-service-desk

Dear Community, Maybe I am the only one with this issue. Everytime I create an custom field I add the project ID and the related issue type to the name. For example: ASD: Bank HG - Cost Center. Jira...

• Question
• custom-field
• jira-service-desk
• jira-service-desk-server
• name
• server

we are new to Jira Service Desk we want to add CC and BCC emails Address to user Requests ,can you tell me the way configuration

• Question
• jira-service-desk

We are getting the following error. Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Logon failure: unknown user name or bad password."

• Question
• jira-service-desk

We are not getting email notification when a ticket move from peer reviewer to manager approval.    Is there something specific we need to configured.  We do get notification when th...

• Question
• jira-service-desk

So I am facing an issue on the customer portal for jira service desk on the cloud where the drop down menu to choose the options is just simply not standing out enough. How can I modify this so that ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How can we prevent new JIRA Service Desk issues from being assigned to Service Desk Agents during their scheduled days off? Example: Agent 1 works 8 hours per day, 5 days per week, with Wednesday a...

• Question
• jira-cloud
• jira-service-desk

Dear fellows, we are renaming trasition buttons in jira service desk workflows (cloud), but this is no working, even before publishing the edited workflow. Can you held us? Thanks!

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

So the page that anyone using the URL link goes to is this one: https://{{NAME}}.net/servicedesk/customer/portal/1   It doesn't matter how I try and shorten the URL or how I try and manipul...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm having an issue when I email SD tickets to the system. Our SD email is setup correctly because when I forward an email to our SD email, tickets get created. The problem is when I send more than ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to be added as a watcher to all issues that are in a specific Epic, meaning that if a new issue is labeled with that Epic tomorrow, I will be watching the issue. Is this possible (withou...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good Morning. We can't install our Jira Services Desk License in the Jira Software 7.4.0 installation. We use Jira Core 7.4.0. The installation button is not present in administration > App...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, What I have now: I have a workflow where Service Desk Team member have option to "reject" issue.  When the "reject" button is clicked, the automatic predefined comment is added to issue ...

• Question
• jira-service-desk
• atl-adm
• jira-service-desk-server

This is when request is being sent for Customer in JIRA Service Desk

• Question
• jira-service-desk
• atlassian-support

can Approve or Deny be done through embedded buttons in emails? through Jira app?   I see it can be done with hosted but not through Cloud?   When is that expected?

• Question
• jira-service-desk

Hi Team to create SLA is it fine, but i'm looking to have a single control for the calendar to exclude the Holidays, currently i have more than 25 projects and it is hard to me to update 25 calenda...

• Question
• jira-service-desk
• calendar

I am evaluating Jira Service Desk and I have installed 3.14.2 on AWS.    I used all default settings during the setup but I can't seem to raise a request in the IT Help Desk. (When I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am using jira service desk to support B2B customers. I would like to enable self-registration from approved email domains.  For example, I would like to enable self-registration for all e...

• Question
• jira-service-desk

All the documentation I can find speaks to notifications to a specific customer or organization (multiple email addresses with the same one customer) and where a service ticket/problem has been repor...

• Question
• jira-service-desk

I need to know how can I define in JIRA Service Desk  a task (or ticket or issue) that has subtasks (or sub-tickets or sub-issue), with subtasks to be performer some in series and some in par...

• Question
• jira-service-desk
• jira-service-desk-server
• server
• sub-task

Prezados boa tarde!   Como posso acrescentar observadores a uma tarefa (HD)?   Desde ja agradeço  

• Question
• jira-service-desk

I've been asked to put together a pack showing the last 30 days of tickets. This needs to end up showing the business impact they had. Trying to work out the top 10 request types and work done by tea...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We get a few alerts through to the service desk as well as general notifications from no reply email address and would like the ability to stop notifications going back out to them.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud