Jira Service Management

I'm trying to configure a specific Sla which depending on the issue's priority, it should be transitioning from one status to other in a specific hour, ex.: for Priority= Critical, do not pass from 0...

• Question
• jira-service-desk
• sla

Hi, Any ideas why duplicate custom fields on the JSD portal create issue screen are shown? Fields have identical id numbers... Many thanks! //B

• Question
• jira-service-desk

Dear Jira Service desk Team,     When we create a user for our customer do we also need to pay for this user or it's free?  

• Question
• billing
• jira-service-desk
• licence

...sers to submit email requests So, I need public signup enabled I don't have a specific list of customers to allow and have no access to the AD So, I can't create accounts pre-e...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I enabled the option of users creating accounts. However, when someone (Safari, Chrome, FF) is trying to create an account, the button is not working. Also upon refresh, the specific page is ...

• Question
• jira-service-desk
• server

Hi Everyone, can someone explain to me what the reason for the 2 possible incoming mail handler configurations found in the project settings and system settings respectively? When I initially set u...

• Question
• jira-service-desk

  My requirement is as follows (This is the real business requirement and I'm naming them as AA and BB)  On AA instance There are three projects: - Guru, PINK, and Test. On GURU...

• Question
• jira-service-desk

IN JIRA service desk i faced an issue:- 1. Incident was raised as S2 and SLA response time was 30 m.  2. But as per analysis and discussion with customer we changed it from S2 to S3, ideally r...

• Question
• jira-service-desk

Hi  When i try to set up an email channel for Jira desk i always get the following error:  Cannot link your email account due to emails in inbox Your inbox must be empty before you can c...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is it possible to build/configure a shared service desk in Jira cloud where there are different approvers configured per organisation? I have tried to setup a shared service desk with multiple custo...

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• jira-service-desk
• organization

In Jira Service Desk, I would like tickets to be automatically assigned to an organization according to a domain. Is that possible?

• Question
• jira-service-desk

we want reach on any new comment an automation via REST call to another foreign Service Desk we thought that webhooks could do that but we found no basic authentication to configure do i miss somet...

• Question
• jira-service-desk
• rest-api

I am working on building some new workflows within Jira Service Desk and would like to have a two stage approval process. The first stage would be for Manager approval and the second stage would be f...

• Question
• jira-service-desk

How can I create custom fields for service desk issues?  e.g. if a service request is from jill, treat tag it as vip. Or tag it as Jill. Or whatever.  Goal is to see which tickets we must s...

• Question

I am in the process of creating a JIRA service Desk with a link to Confluence for use as a Knowledgebase as well as using a Version One Application to fetch information for the service desk and knowl...

• Question
• jira-service-desk
• confluence
• jira

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

• Question
• jira-service-desk
• atlassian-marketplace
• jira

Hi All   Is there a way to distinguish an attachment that has been shared internally or with the customer? At the moment there is only two ways to figure this out   If the files are sha...

• Question
• attachment
• internal
• jira-service-desk
• share

Hi,         Right now i am working with the one email sender for one of my Project, and now i want to configure another email sender notification for another projects..

• Question
• jira-service-desk

Hi, my users keep complaining, that sometimes the customer opens an issue without the organization set. Is there any possibility to proofe that the customer set this issue to private on purpose or b...

• Question
• jira-service-desk

Data on one of the Service Desk report "Recently Created Issues Report" when exported in csv format is incorrect. This behaviour has been noticed particularly in the report column "Custom field (Deli...

• Question
• jira-service-desk

We have two service desk for two seperate project and seperate knowledge base on confluence side. But when customer register and come to service desk portal see both projects knowledge base arti...

• Question
• jira-service-desk

I will implementation jira service desk but I don't know how to setup service desk Please share step by step ,How to configuration in application if you need any question please let me know

• Question
• jira-service-desk

how to setup service desk

• Question
• jira-service-desk

Hi all, I would like to know if there's a way to automate the creation of subtasks per each Service Desk Customer and auto assign each of them as approver of one of those created subtasks. The subtas...

• Question
• automation
• cloud
• jira-service-desk

It is confusing when writing automation rules involving emails as Jira translates the email into an unrecognizable string.  Is it possible to have the actual email appear?  

• Question
• jira-service-desk