Jira Service Management

Hi, I was wondering if it is possible to integrate Stride with Jira and Jira Service Desk in a similar manner as Hipchat?   Thanks,

• Question
• jira-service-desk

Hi - I am trying to figure out how to add customers under "Request Participants" to a JIRA Service Desk ticket. I tried to go into settings under People and add a Customer, but this doesn't allow me ...

• Question
• jira-service-desk

Hello everyone,    I have started this discussion because I opened ticket JSDCLOUD-6062. This is about adding an option to have the Time in Status automation count days as business d...

• Question
• atlassian-support
• automation
• jira-service-desk

My organization wants the ability for internal employees who have Service Desk access to be able to create feature requests, but we do not want our customers to see this request type when they submit...

• Question
• jira-service-desk

Hello, We recently upgraded our self hosted JIRA instance to latest 7.8.1 version from 7.1.2. Service Desk was already installed, but after upgrade we were not able to use it. So we uninstalled it a...

• Question
• install
• jira-service-desk
• jira-software

hi, when i create new service desk project, I'm error message : "Hmm... nous n'avons pas pu créer votre projet en raison d'une erreur inconnue. Actualisez la page et réessayez."   Where is ser...

• Question
• jira-service-desk

  Hi, I am an employee of the service desk. I was told by one of our customers that in their issue overview the issues did not have the right statuses. This indeed heads. Because in these is...

• Question
• jira-cloud
• jira-service-desk

I've checked the notification schemes and reporter is listed on all events so don't understand why the responses I make in an issue is not sent to certain reporters?   We have one case where n...

• Question
• jira-cloud
• jira-service-desk

Hi Team, I am trying to create issue using servicedesk API with following parameter: URL: https://spherewms.atlassian.net//rest/servicedeskapi/request Project Key - SS POST Payload: ...

• Question
• jira-service-desk

Hi   I wanted to install Jira Service Desk software on linux based VM. I will using 10 user licence What are resource requirement for the VM CPU? memory Hard disk space   Thanks i...

• Question
• atlassian-support
• jira-service-desk

I am wondering what pixel size and what the best file type for the Request Type icons should be. I recently uploaded custom images and they appear fine on the portal but its showing on the issue page...

• Question
• jira-service-desk

We would  like for our onboarding process to start with a hiring manager submitting a ticket in Jira Service Desk. Then the HR team  will review and approve. Then based on the details of th...

• Question
• cloud
• jira-service-desk

Community - could use some help in considering a decision to use the Portal in JIRA Service Desk for External Customer support. We anticipate having Customers submit incidents and ser...

• Question
• jira-service-desk

I cannot drag/drop queues in Service Desk Cloud to reorder them. The drag/drop handle shows but the queue list order reverts back. I cannot seem to find the 'Manage' queues feature.  I am Admin...

• Question
• cloud
• jira-service-desk
• queue

Good afternoon. I'm a service manager in a company that uses JIRA Service Desk. Since yesterday we've been having some issues with the email requests. We noticed early today that we weren't gettin...

• Question
• jira-service-desk

Hi, SLA Recalculation bar never disappears even if changes to the slas were made a long time ago... Does someone know why this is happening? Should we be worried? Many thanks! Regards, Bojana

• Question
• jira
• jira-cloud
• jira-service-desk

I just noticed, that a picture that I added to a customer created issue was not visible to the customer. Is it possible to share files through customer portal? The added picture ist only visible to ...

• Question
• jira-service-desk

We have multiple entries from the same customer to one issue. Please see screenshot below. Sometimes it works sometimes not. We are not sure why this is so. Thank you.    

• Question
• jira-service-desk

Hi,  I saw only 2 reports type available in Jira service desk. I wanted to customize to include request type as the dashboard report gadget, is there anyway to do this? We are using both cloud ...

• Question
• jira-service-desk

Hi, I am configuring our JSD Project and Portal and my colleagues - who are used to work with JSW as Developers and now have to use JSD as Customers - are getting confused as they can't find "watch"...

• Question
• jira-administration
• jira-service-desk
• notification
• share
• watcher

In our company, we often receive requests through service desk. It's sometimes a new feature, sometimes a bug fix and sometimes it's an investigation. And there are even cases when a request is a com...

• Question
• jira-service-desk
• jira

Hi Team, I am trying to create issue using servicedesk API with following parameter: URL: https://spherewms.atlassian.net//rest/servicedeskapi/request Project Key - SS POST Payload: ...

• Question
• jira-service-desk

Hi, How to integrate Freshservice with JIRA service desk? Kindly provide possible solutions for this integration. Thanks, Krithica

• Question
• jira
• jira-service-desk

We are suing office365 for emails. When we try to set up email channel, connectivity is not working. In the protocol, there are limited options like POP and IMAP. Can you please us know what change...

• Question
• jira-service-desk

I have freshly installed Jira Service Desk, but am not able to login, Please provide the initial login credentials, thanks.   JAH  

• Question
• jira-service-desk