Community resources
Community resources
Jira Service Management
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I'm looking for a method to close a ticket after x amount of day without a response from the customer. I assume this can be done through an automation, but I'm not sure how exactly to approach it. Si...
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Hello Still testing Jira Assets. I'm trying to figure out of we can set up a history of asset usage. For example, in my current software, in the case of, say, laptop XPTO, I can see not only that it...
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Hello, Is there a way for a group of people to receive an email notification when a specific change in the status takes place? At the notification type the option 'An issue is updated by a wor...
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Hi Team, Do you possibly know how long Archived issues are stored in the 'Archive" tab? (Jira Cloud version, team-managed projects) If I archive the issue type "task" would it be automatically ...
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Hi, I would like it if we could automatically transition the status and change assignee on a certain date based on a date field. For example, We have a status called "appointment booke...
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I have create a jsm portal link and with portal groups . But i want to give that portal link with some param fields set . So that through same help portal link i can birfurcate the link for new...
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Good morning, I want to know how I can change the logo displayed on the left on the portal and replace the word "arondor" in the access URL. THANKS
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I'm mapping all the computers in the frontend and need to display who has each computer within the same UI. Currently, I'm using the navlist endpoint ( /rest/insight/1.0/object/navlist ) to fetch ...
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We use JSM for registration and handling of Feedback and Complaints cases for our projects. People who register the feedback and complaints cases are often offline in the field. I am looking for...
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Morning community, We have a use case for making the Major Incident toggle in JSM only available to certain groups. As field security isn't possible and plugins are also not an option, I tried placi...
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Hello, the size of the canned response window is static in our jira. is there a setting to change the window size or make it flexibel? Thank you... best wishes Fr...
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Good Day! I'm new to Jira Plugin Development and following a tutorial to kickstart my learning. I'm stuck at the step where the tutorial used the ComponentImport annotator from: com.atlassian....
- Question
- app
- cloud
- jira-cloud
- jira-plugin
- jira-sdk
- +5 more tags...
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We are updating and commenting some of the issues from the Java back end code for the Business requirements and the application is having Issue updated and Issue Commented notification events, hence ...
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i want to track the time when the ticket is transistion to ON PROGRESS , currently my refference is this : https://community.atlassian.com/t5/Jira-questions/Log-time-to-quot-Time-Tracki...
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Hi, I have two projects in JIRA that have a portal for client access. When I add clients to one of the two projects, if I log in as that client, I am seeing both portals that I have created, not ju...
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I can able to download Opsgenie app in premium jira instance, but it doesn't visible in feature tab.
I can able to download Opsgenie app in premium jira instance, but it doesn't visible in feature tab.
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I have users that used to collaborate with us in JIRA and JIRA Service Management. They no longer do, but they need to report issues, as a reporter, and receive notifications. Problem is,...
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How can I obtain OAuth 2.0 authentication for Jira in order to use the following endpoint? curl --request PUT \ --url 'https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/customer/{cu...
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Hi, I've got form workflow that I'm trying to migrate away from Drupal forms and I'm not entirely sure how or even it its possible in Jira. Essentially a customer (in this case an employee) sub...
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I'm creating an automation trying to link up some info with an external api. (BambooHR) To do that, I need to get an ID off this API to later on make requests against. I'm able to query a report ...
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Is there anyway to do this yet without an add-on product? We need the SLA timer to start on the due date, not the date the ticket is submitted and I'm still not seeing any way to do this.
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Good evening community, a salesperson has given us information about the end of the Atlassian license and Jira Community for 2025. Is this true or not? We use Jira Service M...
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How can we clone a JSM Project? I have 2 environments, a dev and production (2 different urls). I'd like to clone our production JSM project into our Dev environment. Besides ...
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What’s the most efficient way to identify when an external email address is no longer connected? While there’s a process that logs such issues, how can we ensure timely action? Can alerts be configur...
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Hello All, We have huge number of records to move from one issue to type to other however bulk update is limited to 1000 users, we want to increase the limit. I don't see jira-co...
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