Community resources
Community resources
Community resources
Jira Service Management
-
Hello, I'm encountering an issue with the IdP-initiated SAML flow. When I attempt to use the IdP-initiated flow, I receive the following error from Jira's SAML callback endpoint: {"key":"badR...
-
Details: Current oncall method needs improvement. As Major Incident Managers, we need more efficiency when it comes down to contact different key resources needed on an investigation...
- Question
- opsgenie
-
I am looking to close a gap when our users cancel a request, we would like them to provide some more context as to why they are cancelling. IS it possible to make this a required comme...
-
I know you need to give *Browse* permission for clients and customers to receive e-mails from Jira Service Desk projects, but granting them browse permissions also allows the customer to see internal...
-
Hi, I've been using Jira Service Management for quite a while with two different user accounts: Agent: lrolandi@mediapro.tv Admin: soporte.primeran@mediapro.tv Every time I log in with the admin...
-
What are some unique ways you are allowing customers in JSM to reopen a ticket? We are building out from the ground up and we can use the traditional "reply with reopen" but we wanted to get unique s...
-
Without having to pay for a 3rd party app that charges per agent, I need to see if there is a way within Jira to export a full list of customers from a specific project or at the very least filter cu...
-
Hello all, I have been working with Discovery to automate our Assets. With the Discovery process I noticed that attributes can be associated with multiple objects for example CPU or Network Interfac...
-
How to manage contracts in Jira to be able to get notified by email when there is a renewal coming soon ? What we have so far : New Schema for contracts created in Jira Contracts created ...
-
Hi, from an application I receive a list, either as csv file or just a list to copy to your clipboard. For all assets within that list, I want to edit an user attribute from those assets to the repo...
-
We usually raise a help desk ticket in Jira, in some cases issue is global and this ticket needs to be access many in a group to know the updates. How this can eb achieved without shar...
-
I wanted to add Atlassian Assist to Slack - but I keep getting redirected to an other Atlassian URL when I click on "add to Slack"... any ideas?
-
Hi there, We have recently moved from Starlink to a back local ISP in Suriname And it seems we can no longer access our jira cloud instance it-nvholsu.atlassian.net Below we...
-
Hello, I would like to create a simple autoamation creating an idea in JPD when the change requests in service management switch to a specific status It seems it's not recognizing the s...
-
I want to change the text and layout of the build in notifications. How can I do that?
-
Hello, I am trying to update an assets object with the information of Jira customfields with scriptrunner HAPI. Some of the attributes can hold multiple values. I I have the code that works for exam...
-
Hello, Our team uses multiple tools along with Jira. Each tool has a separate monthly cost. We want to centralize this process using Jira or any other Atlassian tools. Can you please give recommend...
-
Hi, I'm currently developing a Jira app using Atlassian Forge, and I am having trouble integrating Twilio's WhatsApp API. I'm trying to send WhatsApp messages from Jira using Twilio, but my current ...
-
Hi all, I'm not sure if I'm understanding this incorrectly, I looked at here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ And I can see that you can use...
-
In our organization we use Opsgenie as a tool for on call service call during nights and during days the incident desk call. Can we also use Opsgenie for the rest of the resource planning to p...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hello Everyone, i am rather new to Jira and we are newly implementing jira service management for our servicedesk work. currently when i am creating a Requesttype i am using a form and the onscreen ...
-
Hi, I've used Tenable Vulnerability Management's Jira plugin to send vulns over to Jira Cloud. However, the Jira Priority does not match the Tenable Severity. Any idea how to resol...
-
I have the same question as in this comment, and he is not being answered https://community.atlassian.com/t5/Jira-questions/How-can-I-create-an-auto-reply-when-a-ticket-is-created-in-Jira/qaq-...
-
Hi, What i would like to create is the following. I would like to automatically link tickets together automatically that we receive via e-mail and creates tickets. Summary text is different but ...
-
Hi, Is there any way to send On-call schedule starts notifications via webhook ? we have chat tool and my team want to receive schedule start information in this chat. so i need...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday |