Community resources
Community resources
Jira Service Management
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Hello, because Crumbs retires, i have a look at customer service management of JSM. I used organization-field-values from crumbs in rules. it was easy because there were fields I was able access li...
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Actually we are trying to Link Issues to the Parent. So we gave a Text field box and wanted them to update the Parent Issue Key and this will link to the parent when an Issue is created. So ...
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as the title says, we can't run automation because of a very unclear error saying that the summary field is somehow incompatible, meanwhile, jira itself encourages us to fill it. my automation is pre...
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So have a simple issue, trying to get a filter on a project that accurately pulls in every issue that has their last comment from a member of our organisation. I was doing it via this statement, whi...
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Hello We have several projects/portals set up in JSM. Every portal has a topic with several knowledge base articles assigned. When managing the topic, I can see that for one specific portal only a f...
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Hi there, i've been working with the on call feature, but i'm habing problems when i'm going to create a Sync the issue is that this is happening just when i'm gonna do it in my "PROD" enviroment in ...
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Hi, In our Customer Support Portal, there are statuses visible to customers that are obsolete. I have checked Project Settings > Request Types > Workflow Statuses, but can't see these l...
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Eventbridge rule generates an SNS notification to Opsgenie. The SNS native payload is parsed by Opsgenie to populate the descripton(json) field. I need to be able to extract certain items...
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- cloud
- opsgenie
- opsgenie-cloud
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We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
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I've recently joined a team and been tasked with adding components to resolved and canceled issues/service requests. How do I can access all completed requests, not just the 'recently resolved'?
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Customers create a ticket in Jira via API within our platform. After that, they receive an email confirming that we have created a ticket for their issue. In that email, they have 2 options: View req...
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JSM 5.12.5, ScriptRunner 8.34.0 Edit: I understand now that it's the result of applying hashCode() on the user key, but I still don't understand how this is useful. I want to get the Customer (Ji...
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Hola comunidad de Atlassian. Necesito implementar privacidad en tickets que se reciben dependiendo el área/persona, ejemplo: Tengo 3 tipos de solicitudes (Área Servicios - Área Soporte - Área Infra...
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Hello, I see on profile that i have earned a certification voucher. where can i see it? TIA Vijay
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I am looking to start a new project with mostly custom fields. However i can't delete the start date field. it is saying: You can't remove this field Jira created this field. You can't remove it fr...
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This doesn't seem possible. It appears there are a lot of ui changes, but the only sample data selectable project is GTM.
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...isable the approval action (make the field readonly or hidden) approvalField.setReadOnly(true) } else { // Allow the approval field to be editable if the c...
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Hi there, since the integration of OpsGenie into Jira Service Management, I haven't done much with the OpsGenie functions - hence the question about the best way for my requirement. The requirement...
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I was looking for some advice on how to exclude users from the workload balancer when they are out of office. Currently I am just removing them from the automation manually but its a real pa...
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Hello, I have a question about the Request type search filter on the customer portal in JSM. When I search through the list of request types, it will show all the requests typ...
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Hi all, we would like to create CRMs via Jira Service desk and are looking for a way to integrate SAP into the JSD Asset management function. Thank a lot in advance Oliver
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I have a Jira Service project which is linked to our customer portal. Our customer requested for an additional field in a form. I have added that field to the form. It is available to the customer fo...
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Hello, On Jira on-prem version I was able to use IQL on Jira Cloud not able to find. Any suggestions? I have a like 7 layers structure with inbound and outbound references. I would like to f...
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Hello, Company that I work for is implementing JIRA Premium. My team's task is to prepare the analysis layer. I've checked "Dashboards" and possible configurations. I'm afraid that it isn't suffici...
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I am facing issues with the email-to-Jira integration and automation in our project: Setup: Emails to a email channel create tickets in the project with the default "Report an Incident" req...
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