Community resources
Community resources
Community resources
Jira Service Management
-
I'm using the Time to First Response gadget in one of my Jira dashboards. Occasionally, I notice that the average first response time displayed is quite high—sometimes 57 hours,...
-
Hi, We have 2 JSM projects, same Agents, different Customers. Sometimes we need to show attachments of Project #1 issues to Project #2 Customers. We are trying to do the following: Create...
-
I am doing an asset lookup and I want to log the attribute values. When I trigger my automation, the log shows that it was successful but all I see that is logged is Asset Information with noth...
-
Is there a way to put filters on project calendars so that only specific changes/tasks are sent to the Google Calendar? I currently am able to export the calendar from JSM to Google, but it is showin...
-
We have turned on Atlassian Intelligence Answers for our Service Desk portal and linked two of our knowledge spaces in Confluence. We would like to see that data that comes the usage of this AI featu...
-
Can JPD be used to create tickets in JSM? My client wants the function of an SLA to track work once it is handed off from JPD.
-
Hello there ! We have the following use case for Assets Custom field where we wants the "child" custom field to display all assets if no referenced object is selected. For instance, let's have a ...
-
Is there anyway for us to view a customer's Requests page/summary on behalf of the customer, so we (as agents or a JSM admin) can see exactly that they see? Ultimately, without needing to get on a ph...
-
Hi, I would like to turn off automatic group creation by AI Is that possible? Thank you!
-
Related to these: https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/ A bit of background- I am creating a themed and toned down versi...
-
Hello everyone! One question, how could I implement a smart value field, from fields created in a form, without being as custom fields in JIRA? Thank you!
-
...onfirmation that their request was received. Public comment added DISABLED Request When a comment that is visible to your customers is added to the request/issue, y...
-
Hi, We have confluence and Jira data center. Before this, everything was fine when creating a task in Jira Service Management, articles from confluence were visible. After updating Jira to 9.12.13, ...
-
Hello, since this week we started experiencing something strange in the Jira App. We have Epics, Epics have Tasks and Tasks have Subtasks. And if they forget to choose the Epic then th...
-
Basically what the title says. Anything driving you nuts? Improvements that would simplify your work? Also, which role do you have? Admin for your company? In charge of a service des...
-
Introduction Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform...
-
I need to migrate the Table Grid Next Generation add-on from one cloud site to another. I would appreciate some help from the community and would like to know the process for this add-on migration.
-
Hello again ;-) when I am using these API https://developer.atlassian.com/cloud/customer-service-management/rest/v1/intro/#about I became an 401-Error. By using this API https://developer.atlas...
-
...ccount): "reporter": { "accountId": "sdfasfe2344as46545fa223", "accountType": "atlassian", "displayName": "JD", "active": true } Example 2 (Customer Account): "reporter": { "accountId": "q...
-
When a customer creates a ticket in our JSM the whole Customer Organisation is added as request participant. What effects does this have and what attitude triggers this behavio...
-
Hi, in the project settings we've defined that "Customers can search for other customers within their organizations". With this setting the Customer Organisation is added as "Request partici...
-
...ortal. This project is not completely private/restricted and not completely public/open, its based on the customer's domain. I should be able to add multiple domain here to provide customer access. I...
-
Hi, community! Please advice, If our internal jira user has only customer role and I will add him as a viewer into a team manager project, will he be able to see and comment tickets or he shou...
-
Here, the updates/changes made in a project in past 24hrs should come as a summary in a single email. This should include all comments, issue updates, etc.. and I want to schedule it.
-
Hi all, I've been trying to automate ticket registration in the off hours in order to catch first time to response SLAs in JSM. I have put the following together: This is how it looks: ...
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 10 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 2m ago | ||
| Monday | ||
| Friday | ||
| Wednesday | ||
| June 17, 2025 9:50 AM PDT |