need settings: answer to request via mail allowed, but no new request

[Thomas Griem]

sound simple: 

I woul like to allow my customers to answer on mails from Jira (custom mailadress) and get it as a comment in the request. (works fine)

But it should not be allowed to create a new ticket via mail.

Is this possible? 

Or do I have to delet every new mail-request?

[Jakub Koc · Accepted solution]

Hi Thomas,

It's definitely possible, you might want to check these articles:

https://confluence.atlassian.com/jirakb/set-up-jsm-mail-handler-to-only-allow-comment-on-existing-issues-but-prevent-creating-new-issues-from-emails-1115652434.html

https://confluence.atlassian.com/jirakb/replies-to-jira-service-desk-tickets-result-in-duplicate-tickets-964967584.html