Community resources
Community resources
Community resources
Jira Service Management
-
We have multiple JIRA Service Desk projects set up, where our customers can file feature requests and bug reports. These requests then map to issues in multiple JIRA Software projects for e...
-
Hi, I try to develop a plugin and I need to know the creation date of each user. I don't think that it's possible using java classes so I try to use ActiveObject but I didn't know how to do that. &...
-
Hello, I'm trying to figure out how to (if at all possible) turn Jira Service Desk issues into TFS work items. In practice, I'd love to be able to "convert" a reported bug or a service request in my...
-
We would love to add the issue key in a comment we want to add sometimes (cannot use the built in notification in the service desk since it is not all the time). We have an automation rule that will ...
-
Hi, I'm trying to automate some parts of our service desk. One task is automatically adding the project lead as request participant whenever an user requests access to a project as an administrator,...
-
Hi, just installed service desk and when i try to create a new project i get an error "Hmm... we c."
here is the log: 2018-05-22 08:28:05,245 http-nio-8070-exec-21 ERROR gvaisman 508x1237x1 14zn6d6 192.168.0.231 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptio...
-
- Question
- jira-service-desk
-
Hi All, We have a helpdesk that is linked to Knowledge Base space in Confluence. When we type a request, the link to topics with the same word appears under suggestions. Now the problem is ...
- Question
- confluence
- jira-service-desk
- search
-
Simply workflow. When I open a ticket I would like to see all tickets also in our system for that customer. In the Activity section it would be handy to have another TAB which has Issues....
398 views 4 0 Deleted user May 21, 2018- Question
- jira-service-desk
-
Customer tried to attach a MS Excel 2016 file and could not.
-
Hi, I'm using a Jira Sofware Cloud version and I'd like to have the same rich test area I have while writing this very same question but in Jira it's seems quite complex. For example I cannot...
-
We started with just IT using JIRA Service Desk however, over the past 6 months we have created separate Service Desk projects for Legal, Payroll, and Marketing. These stem from different requirement...
-
Hi All, I am looking for a method to disable the creation of new requests through the customer portal in Jira Service Desk whilst keeping the ability to comment on existing requests. My first ...
-
Hi, Can someone tell me how to set the approver in the Change Management workflow for JIRA Service Desk workflow to the component lead? Rather than users selecting an approver f...
-
Hello! We have emails being rejected because there is a filter in the service desk. How can we disable it? Best regards, Helena Peixoto.
-
HI there I wish to pre-populate the "Summary" field with "Customer Request Type" in Jira Service Desk. My research has suggested using the "Behaviours" function which comes with ScriptRunner but th...
- Question
- jira-service-desk
-
In my form, I have created the custom field, so that from the Portal you can select the approving user, or verifying user of the ticket. In the portal, I would like that in this personalized field y...
- Question
- jira-service-desk
-
User name shows as gibberish instead. Anyone else having this issue?
-
Hi there I have 3 x custom fields which were optional. I was asked to make them mandatory. Went to the default Jira field configuration and changed the 3 fields to be "required". Went to the reque...
-
My users are attaching images to their tickets but other users that are included in the ticket cannot simply click on the image to view it. They have to login to the Portal to do this. Is there a w...
-
Hello, I have a question about JIRA DESK. The issue is that I have a development area with 3 levels of experience, and I need that when my client creates the request, it is assigned to my level 1 t...
-
Today, I noticed I have this extra little option/section in our service desk tickets (may have been there longer... but I just noticed it). Is there a way to remove it?
-
We have created extensive automation rules and are considering the Automation plug-in. I am wondering if I can edit the automation rules we have already created in Jira (cloud), outside of the ...
-
I am testing Jira Mobile in my office. Approving a ticket has been a challenge. The only transition I have is to cancel a request. I am able to log with the same credential in my desktop...
- Question
- jira-cloud
- jira-service-desk
- mobile
-
I'm trying to see how to handle a issue using the service request workflow- when we are blocked from addressing an issue as we are waiting for a 3rd party to do a fix ect... If we are waiting for "AC...
- Question
- jira-service-desk
Atlassian Community Events
| User | Count |
|---|---|
| 41 | |
| 16 | |
| 9 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| 11 hours ago | ||
| 20 hours ago | ||
| yesterday | ||
| Tuesday |