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Use automation to link similar tickets

Jason Quick February 8, 2019

I'm trying to create an automation rule that links a newly created ticket with similar tickets based on a JQL condition. 

So for a newly created ticket, if the company id equals the company id for a different ticket the newly created ticket would link to that similar ticket(s). 

I'm struggling with the JQL condition needed to search for other tickets based on thecompany ID entered into the new ticket. Screen Shot 2019-02-08 at 11.19.48 AM.png

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