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Service Desk email trouble

Jen Wu February 8, 2019

I added a new organization for a client and added clients to that organization. I was under the impression that they would get an email welcoming them and to create a log in for the service desk. They said they have not received said email. I tested with my own email and I received it. Looked through every setting option I could and could not see anything wrong. please help!

1 answer

0 votes
Jack Brickey
Community Champion
February 8, 2019

if you are moving an existing user to an org they will not get an email (i think) but if you are creating a new user then they should get the welcome email.

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