Community resources
Community resources
Jira Service Management
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Hi, I'am facing the similar issue that @Gary Rafter had in this question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/JSD-is-creating-a-new-ticket-for-each-email-respo...
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Dear Community, We started to work with the "Log Work" feature but I need to re-set the date from "17/Okt/2018" to "17/Oct/2018". My browser is using english as a default language, Jira is also set ...
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Can you create different flavours of SLA in the one service desk project? I can see you can create SLAs for 1 type say for software where critical = 4 hours business hours, major = 8 bu...
- Question
- jira-service-desk
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Hello, Is there a way to stop jira from alternating this link https://jira.cratis.cc/browse/BB-10 to https://jira.cratis.cc/servicedesk/customer/portal/50/BB-10 ...
- Question
- jira-service-desk
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I tried to fetch the JSD ticket resolution value but didnot find any field for it in api response.
- Question
- jira-service-desk
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Hello, I got a Question on how to best achieve this goal. We want to direct all Customer Communication from Mail to Jira Service Desk for better trackability & comprehensibly. We also want to d...
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Hi I'm completely new to Jira service desk. I want to be able to paste an image into a ticket where I'm responding to a customer query? I'm using a mac, and Safari (latest version) i...
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Hello, When we create or update a issue the visual context in the description gets lost in the email notification. Is it possible to change this?
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We're setting up a new Service Desk. There is an option to 'Raise a request' in the Agent view, but when used it takes me to the customer 'raise a request' portal. I want it to take me into a ...
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Hello, I have aquestion regarding the Ticket amount in the Service Desk Portal. I only see 100 Tickets in the portal, but in the Service Desk Queue are 200 Tickets. Is there a limitation of tickets ...
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We like to improve the customer portal for Jira SD which is already linked to confluence. Lables for diffrent Request types are in use, too. Our challange now: Example: When raising a request Req...
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Hello, we installed the Service Desk plugin to our Jira Software instance. After installing Service Desk we can not create any SD projects. In the log files an exception can be found: com.atlassia...
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Hi, our users don't want an email on issue creation but on first status change after creation. This normally marks that someone works on the issue & an assignee has been set. We've got several ...
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Hi, I have just created a new cloud instance in Jira Service Desk, and single quotation marks does not appear, is that a problem of translation ? Here there should be one (these are native filters) :...
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Hi, We're looking to move our JIRA Service Desk/Software instance to Windows and SQL Server as that's where our skills in house are based. I remember when originally looking into this that Atlassian...
- Question
- jira-service-desk
- jira-software
- server
- sql
- windows
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Hi, Anyone can share the solution for this issue. It shows the code on UI and I cannot access to Queues of Jira Service Desk, it keeps loading and loading.
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Hi everyone, I have some screen I cannot delete because there is a blank workflow attached to them. I tried to attached a new workflow to these screens but the blank workflow stay in place. I f...
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We are new to the service desk and were starting by setting up our request groups and request types first. We realized we didn't pay enough attention to the issue types as we were creating request ty...
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Help We have set up Service Desk on a global company account - so have limited Admin privileges - but the biggest issue we face as Agents is that when customers/users copy and paste a screenshot - i...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi !! I administer JIRA SD for a small-medium enterprise. We have recently added Service Desk functionality in a lot of user profiles. Just wanted to check if there is any way I could find the...
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Hi all, We have the versions of SD and core installed. The plan is to upgrade but for the moment there are too many factors that prohibit us from doing so. Any guidance on how to link Service...
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Hi all. I have setup various Organizations in our ServiceDesk. How we work is that we prefer to vet the email first, before we forward it to Jira Servicedesk via the email that was created for us. I...
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When a Service Management customer answers an already resolved (and closed) ticket, it’s often desired that the ticket is reopened in order to agents be able to work on the customers' request. This...
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I have a condition that only service desk customer can close an issue , so now im trying to create an automate rule that has to close issue automatically after 24 hours . So now when i make my ...
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Hey everyone! We're looking for a way to configure a JIRA Service Desk project so that 'some' (external) users only can comment on existing tickets that are shared with them via 'internals', but can...
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| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT |