Jira Service Management

Hi. I turned on the functions to allow the use of a service desk widget. Can the widget take data from the application, such as the user's email address and preload it? If this is possible, is t...

• Question
• jira-service-desk

Jitsi for Jira Service Desk   We have discontinued support for this app. 

• Article

We have Jira Servicedesk configured to pull the mail from a special email address. This works fine for all email addresses but one that has the form: poboxp&c@customer.com The & in the emai...

• Question
• cloud
• jira-service-desk

We are the Client Support Center for a SAAS software integrator.  We are looking to use Jira and the Service Desk application to create and distribute service request tickets to our various supp...

• Question
• jira-service-desk
• zzz

A "IDE Fatal Error" occurred with a Null Pointer Exception.  When I tried to "Create error report in Atlastian JIRA" I had trouble logging in and now I get "You do not have permission to create ...

• Question

Hi, After I have installed the Jira Service Desk Application, I can't access my Hello World servlet plugin. Before the installation is working just well.   Can you some idea?    

• Question
• atl-dev
• developer
• jira-service-desk

Hi,   Sometimes, when our customers reply to our comment on a ticket, our comment is included in their reply (see screenshot).  What are they doing to do this and how can we avoid it? ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Jira Service Desk closed tickets are being resolved then after 24 hours they are automatically being closed. For some unknown reason some tickets are re-opening themselves and I can't for the l...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can anyone help me to create MTTR report for business in jira service desk cloud?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...tays at "done". The issues shows up in the "closed tasks" in the web portal which is not true. Kind Regards Mathias

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, Is it possible to set up default queues for the agents? Kind Regards, Mathias

• Question
• jira-service-desk
• jira-service-desk-server
• server

We recently created a new customised field to identify our client base. This was done as part of our migration to JIRA Service Desk. We have now encountered a number of issues with this field 1. Fie...

• Question
• jira-service-desk

We are integrating JIRA through to a new system via the Zapier integration & need to map an email field to the Reporter field in JIRA.  We have liaised with Zapier who have in turn confirme...

• Question
• addon-zapier-jira
• atlassian-marketplace
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi  In JIRA I want to be able to automatically send a customer notification to a colleague who has submitted a request and the due date has passed. I also would like to know if its possib...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi, How do we setup NPS on Jira service desk cloud?

• Question
• jira-service-desk

hi support team. i am having trouble installing the jira on aws. i started with [quick start for new vpc] in pdf of the url below. https://aws-quickstart.s3.amazonaws.com/quickstart-atlassian-ji...

• Question
• jira-service-desk

We are setting up multiple JIRA Service Desks. I understand that each Service Desk is a separate project and each project can only map to one Confluence knowledge base space. Questions: if we set up ...

• Question
• jira-service-desk

Hi There, my team is new to JIRA Service Desk. The industry we are in is very email heavy, our users send their requests in via emails, our replies are delivered as emails, hence the signatures are n...

• Question
• cloud
• email
• forward
• jira-service-desk
• signature

Hi, Just starting playing with the REST API on Service Desk server 3.9.8... I loaded the WADL file into SoapUI and even the file is imported, there is the following error: org.apache.xmlbeans.impl....

• Question
• atl-adm
• developer
• jira-service-desk
• jira-service-desk-server
• rest-api

Hello, I'm new to Service Desk and am trying to invite agents to my team.  When I enter their email address they don't appear in the selection screen.  I have added them under People and gi...

• Question
• jira-service-desk

Hi. I'm looking for the Spanish set of docs online (or PDF) for JSD Server version. I've found this URL: https://es.atlassian.com/software/jira/service-desk but from there, going through "Soporte -...

• Question
• documentation
• jira-service-desk
• jira-service-desk-server

Nas configurações do Projeto Service Desk, Solicitações de e-mail é possível adicionar mais de um endereço de e-mail, para recebimento de solicitações? Na mesma configuração, campo Tipo de So...

• Question
• jira-service-desk

Seria possível selecionar mais de um tipo de solicitação, para quando o e-mail for enviado eu gerencie para qual fila será adicionado o ticket.

• Question
• jira-service-desk

I'm new to automation and having trouble figuring this out. Here is what I want to have happen: I have email requests turned on, by default to get a label "ATS" and assigned to a generic request typ...

• Question
• jira-administration
• jira-service-desk

How do you edit the reponse team in order to create a new set of queues?

• Question
• jira-service-desk