Community resources
Community resources
Community resources
Jira Service Management
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Does anyone know what is the equivalent of Zendesk macro in Jira Service Desk ? I'm specifically referring to the ability for a user to automate a set of actions on his ticket by clicking ...
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Hello, Is there a way the customer will be able to see who is logged into the customer portal. At the moment the only way is for the customer to click on their photo on the top right but a lot of cus...
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We just launched Jira Service Desk to our technology groups. Currently our development group uses an old software to manage there projects. This system has been updated for nearly 10 years, and its w...
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We need to disable the Customer Notification: Request resolved in Jira Service Desk Cloud. We have disabled the email in the Customer notifications screen: https://d.pr/i/YMMoHo but t...
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I have a custom field, that only takes a value of a few characters. It doesn't need to fill the entire window. Is there a way I can adjust the width to make it feel more appropriate for the content g...
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Hi iam configured issues by mail, they are created, but as issuer/author of the issue, it sets me (admin) instead of creating a new customer and us him as author. So i can not comunicate with th...
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Hi iam configured issues by mail, they are created, but as issuer/author of the issue, it sets me (admin) instead of creating a new customer and us him as author. So i can not cumminicate with him by...
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Hi, when i get a email issue by mail an issue is created, but the author is not the customer, its me. So i can noc´t communicate with him. How can i change this, which settings is this?
- Question
- jira-service-desk
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Hi Dear Support team We have a problem, usually, we sent email to 'support@volohelpdesk.atlassian.net' and it creates a ticket, and then we get an email, But now when we sent an email...
- Question
- jira-service-desk
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The knowledge base portal view in Service desk has lost a few pixels in width over the last few days
Just started to get feedback from our customers this morning that there are now horizontal scroll bars all over our knowledge base. I know we only have 650px in width available through the port...
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Because of our internal policy, we are not allowed to access Jira on mobile devices. How can I disable Jira mobile? Jira is hosted on our local server.
- Question
- jira
- jira-server
- jira-service-desk
- mobile
- server
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Hi, We are using service desk cloud version but we need to have more capabilities regarding reports creation and management. I need for example to be able to retreive the following information...
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I know how to delete one by one but how can do delete them in a batch or be able to select multiple then delete. We go over several 100 customer/issues from service desk that need to clea...
- Question
- jira-service-desk
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Hi I am new to Jira and Groovy and got a question on the behaviours. We have an key in the user properties for the supervisor of the employee and I would like to automatically write this into t...
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Im trying answer my issues by Jira, but the email with the comment dont arrive in my inbox.
- Question
- jira-service-desk
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Hi, I'm looking to use jira-python's oauth authentication capability, but the library does not seem to support the option to add users to organization's yet. The corresponding ...
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Does anyone know why when I insert the widget embed directly into the html file, it works.. but if I do it dynamicaly via JavaScript, it loads the js file but does not display the widget? Inserting ...
- Question
- atl-dev
- issue-collector
- jira-service-desk
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Hi, We upgrade our Jira Service desk (server) last week in version 3.15.1. One thing we found out is that if users try to go look at Workload report it takes about 20-40 seconds to load that report...
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Hi, When my costumers ask me a service request trough E-mail, is it possible to reply my solution back in an E-mail? greets, Bob
- Question
- jira-service-desk
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Hi, We've just noticed that the Organizations field is not working as expected. An organization called "Operations" has 33 members. Most of the issues created by these members, are created with no v...
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Hi guys, How do I make sure that after integrating freshdesk with JIRA I can view only relevant projects? Not all of them which is currently the case. The reason I don't want to see/access them is ...
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The default in service desk for when a ticket is created seems to be "Share with (Group Name". Is it possible to set this default to 'Share with No One'
- Question
- jira-service-desk
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Jira service desk is better or service now is better to support ITIL and Gartner practices
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We are trying to give a technician the ability to create reports on our Service desk. We have added him as a developer but he still does not see the New report option under reports.
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How can I get "Time in status" to take weekends into account?
- Question
- jira-service-desk
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| 36 | |
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| Subject | Author | Posted |
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |