Linking JIRA Service Desk Change Management with JIRA Software

[Joe Rayen]

Hi, 

We are looking at using JIRA Service Desk to create an IT Change Management workflow so was interested to know if we can link a change request to tickets in both JIRA Service Desk and JIRA Software? This will provide a complete history from the time a ticket was raised, development and final implementation. 

Also, there will be scenarios where a change management can be linked to only a JIRA Software ticket. I am hoping this will be possible as well. Please confirm. 

[Shawn Masters]

You can. Many many Support teams utilize this function to escalate issues to higher support tiers. 

In our own instance I have 2 support teams Internal and External as well as 7 Development teams that work on various products. When our Tier 1 team encounters a bug or feature request they create a linked issue in Jira Software for the Development team to use to track the issue as they merge it into their active backlog of tickets.