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Is it possible to validate SLA time with Date time picker field on customer portal in JSD?

Prashant Mali
Prashant Mali
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April 17, 2019

Hi All,

I want to validate date time field on customer portal end according to Time to Resolution SLA value Is there any possibility in Jira Service Desk Cloud instance with/without using plugin?

Suggest any plugin if it could fulfill this requirement.

Thanks,

Prashant

 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2019

Hi Prashant,

I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Regards,
Angélica

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