Is it possible to validate SLA time with Date time picker field on customer portal in JSD?

[Prashant Mali]

Hi All,

I want to validate date time field on customer portal end according to Time to Resolution SLA value Is there any possibility in Jira Service Desk Cloud instance with/without using plugin?

Suggest any plugin if it could fulfill this requirement.

Thanks,

Prashant

[Angélica Luz · Accepted solution]

Hi Prashant,

I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Regards,
Angélica