Customer email setup

[Liu Rong]

When I (as an agent) response and make a comment to a customer. Customer will receive email notification. But they will receive it in separate email every time I make a comment. How to setup my jira so that my comment will be in one email loop from customer side ?  

[Thomas Deiler]

Dear @Liu Rong ,

doesn't this new function Batching Notifications cover this issue? Or is this unavailable for JSD?

So long

Thomas

[Liu Rong]

I can't find ' Batching Notification' under 'System'. I'm not sure if this function available for JSD Cloud.  

[Thomas Deiler]

Ah, ok - this seems to be a server only feature - sorry, you didn't tag this question as CLOUD.

Then you have to wait for this feature until Cloud can do, too!

So long

Thomas