How to show request types from other service desk projects in the all Requests page?

[mison]

Hello,

We have 2 service desk projects with their own request types.  When I go and search for all request in the customer portal, only the first service desk project request types show up.  Is there a way to show the request type from the other service desk project?

Thanks!

[Katarzyna · Accepted solution]

Hi,

You see only these request types because probably you have an access only to the requests which request type is one of these. If you create (or be a participant) in request which is created in the second service desk project, this drop down list will extend.

To check, please create a request in the second customer portal.

Kate

[mison]

Thanks, I noticed that yesterday after I created a ticket in the other service desk project.