Jira Service Management

Hi, is it possible to access Jira service desk cloud using LDAP o active directory with ADFS? Should I use Jira access manager? thanks

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The "Contact us about" wording in the Customer portal (above the drop-down menu) is a little awkward with the way we're drafting our Request Groups. Is there any way to customize that text?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have a notification scheme and there the editor and the author should be informed at every status change. Unfortunately only the editor and not the author gets a mail. What could be the reason...

• Question
• jira-service-desk

Hi, Our DBA has noticed that there are some queries Jira is launching +1,3M times each 2h. One of these queries is: update "AO_319474_QUEUE" set "CLAIMANT" = :1 where "AO_319474_QUEUE"."ID" = :2 ...

• Question
• database
• jira-service-desk
• jira-service-desk-server
• server

Hi @AlL   I want to display current reports of all reports on the customer portal for eg.  using graph  total no of request number of request per request type resolved reports ...

• Question
• jira-service-desk

Please advise if you can set the system to send a email to a customer when an agent logs a issue for that customer

• Question
• jira-service-desk

Hello Community,  We are starting to use JSD and I was wondering what is your experience, how to get maximum of this tool and what is the best way to solve issues.  For example: When tick...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,   I have a question concerning creating custom rules in service desks. I want to specify i specific group to get email notifications f.A on adding a comment. But all that i can select ...

• Question
• jira
• jira-service-desk

...ssue with a public link.   thanks for your insights,   ROgier

• Question
• jira-service-desk

...upport email] Create Users: true Notify Users: false Strip Quotes: false Because that inbox has been successfully creating service tickets for a while now, it was not monitored a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using the standard email handler. When a new email receive by the mail server, JIRA will either create new issue or comment onto the existing one. The problem is, not only the customer but also...

• Question
• jira-service-desk
• jira-service-desk-server
• mail-handler
• notification
• permission
• +1 more tag...

Hi All,   I am new here but i need to do something that is proving to be difficult and i think i found a work around but i don't have the extra text users to test out my solution. I was h...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I want to create a procurement requisition process with an approvals matrix and integrate it with SAP. Here are some details: 1. Create a requisition. 2.  create a workflow matrix based on...

• Question
• jira-service-desk
• erp
• jira-core
• jira-software
• sap

We have JIRA Core ans Service Desk. We use Request participants to have developers work on an Service Desk Issue, how can they track/log time? I am not able to assign them permissions in Issues Tim...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Agent deployed to end user desktops to provide portal access

• Question
• jira-service-desk

I need to re-send the Service Desk notification that send when an Issue is Resolved (that includes Customer Feedback stards on it).   Most of the time Customers don't pay attention to it and o...

• Question
• automation
• customer-satisfaction
• jira-service-desk
• jira-service-desk-server
• server

Hi! It is possible to close an issue when the reporter provides feedback  vía the Customer Satisfaction Survey? My problem is the reporter link to the Feedback Survey page, and think it w...

• Question
• jira-service-desk

Hi ! We currently have two Active directories. We add the users in AD nr1 into a JSD group called "Frontpage nr1"(via user directories- Default Group Memberships). That group has certain issue type...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Dear community Is there a way to make one customer portal for several instances of jirа? there are jira: jira1.example.com jira2.example.com At this article https://confluence.atlassian.com...

• Question
• jira-service-desk
• customer-portal
• jira-service-desk-server
• server

I am using Jira Cloud. We have a project, Service Desk, that we use for incidents, which the service desk staff then assign and prioritise. Customers are allowed to email in issues to servicedesk@yor...

• Question
• cloud
• jira-service-desk

Is there a way that customers can't see other service desk projects?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi   I'm testing our JSD ahead of rollout and using the built in JSD automation and even the built in template of add a comment when linked issue is transitioned and checking the log. The auto...

• Question
• jira-service-desk

...ertification-path-to-requ https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html https://stackoverflow.com/questions/16196425/java-error-your-security-s...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We would like to create a web application that authenticates the users as our service desk users. Use case: All of our customers are already logged on to our service desk. We would like for them t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, we use different fields for our agents Create screen and our customers Create screen. Our problem, when we remove the fields our agents don't need from the Create screen we also can't use the...

• Question
• jira-service-desk
• jira-service-desk-server
• server