Is there a way for JSD customers to extract their own requests?

[Cheryl Childs]

Hi

Is there a way for JSD customers to extract their own requests from the portal?

Thanks,

Cheryl

[Manon Soubies-Camy · Accepted solution]

Hello @Cheryl Childs and welcome to Community!

It is not possible out of the box, see the following feature request: As a Service Desk Customer, I want to export the Service Desk Requests fields (cvs, excel) to be able to follow my interactions with Service Desk Team agents in a offline mode.

I've never tried this app on Cloud, but it looks like it lets you export requests in CSV from the customer portal: Advanced Portal Reports for Service Desk.

Hope this helps,

- Manon

[Cheryl Childs]

Hi @Manon Soubies-Camy 

Thanks so much! 

Pity that this isn't something that they're going to be adding soon, but I will check out the alternatives. 

Cheers,

Cheryl