Move Issue To Diffrent Request Type

[Roei Kessler]

When i move a an issue in ServiceDesk to the same project in order to use the correct request type it doesn't seem to reapply the workflow according to the request type.

For example if a user create a request issue which actually should be a request with approval issue.

I'm moving the issue to the appropriate type but than the issue isn't using the workflow that is used for approval.

Is there a way to "reset" the workflow to run from scratch or change the status from waiting for support to waiting for approval?

Thanks

[Roei Kessler]

@Jack Brickey 

The issue type is associated with the approval workflow.

If you are creating a new Issue from scratch it works.

Only when i try to move it doesn't work

@Olga VidecI have run re-indexing didn't help

[Jack Brickey]

@Roei Kessler , let's keep the replies under the original answer thread.

[Olga Videc]

Hello @Roei Kessler 

Have you tried re-indexing the project? Have you made many changes lately?

Usually, when you move the issue it will ask you to edit previous wokflow statuses to match new workflow.

The reset/re-apply workflow you could copy current workflow and associate it with desired issue types.

BR, Olga

[Jack Brickey]

also, make sure that the "Issuetype" is indeed associated w/ the approval WF.

[Jack Brickey]

I have not attempted this myself TBH so it may be a bug/limitation. You might want to reach out to Atlassian Support on this. If I get time later today I will run a test.

[Roei Kessler]

I will raise the question with Atlassian support and will update you with the answer

Thanks