Zabbix and opsgenie: Could not execute - No permissions

[Ziemeck]

Hi,

I want use opsgenie to ack problems on Zabbix (via Marid). When i ack on opsgenie, on the /var/log/opsgenie/marid/script.log i have message:

ERROR: [Acknowledge]: Could not execute at Zabbix; reason:No permissions to referred object or it does not exist!

I checked via API alert id and it's exist.

Someone have similar problem and know how to fix it?

Zabbix 4.2.5
Java Version "12.0.2" 2019-07-16

regards,

[Robert · Accepted solution]

Hi @Ziemeck

Can you try installing Java 8 (either as default or an "alternative" version), restart Marid, then try acknowledging the alert again?

I think Java 12 changed how Java/Groovy ends up interpreting certain data types. So when the script attempts to acknowledge the event it interprets the variable as a list of bytes instead of a string. If switching to Java 8 isn't a realistic option then we can try explicitly setting it as a string in the script, but I'm not sure if that resolves the issue. 

[Ziemeck]

Hi @Robert 

Thanks for reply.
I installed Java 8 and I manage to do ACK - no problem with permissions. Thanks again for your help

[Chris DeGidio]

Hi there, 

We have seen this issue come up in the past and it has been due to permissions for the opsgenie user inside the Zabbix interface. We suggest ensuring the user is a Zabbix admin and the Zabbix admin user type does need to have the ability to execute actions on the host. 

We hope this helps!

[Ziemeck]

Thanks @Chris DeGidio  for reply.

My user have all of permissions but still doesn't work. I try with Java 8 and it looks good.

Thanks for your time