Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community, We have been using Desk which is being deprecated and are switching over to Jira Service Desk. So far my team is really liking the product. I am running i...
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We have a general email, info@URL... we have another email alias of info which is support@url I have connected info@ but i only want to recieve support tickets for support@ rather than all of the i...
- Question
- jira-service-desk
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Hello everybody, I am trying to bring through the portal request automatically the responsible manager of the reporter, so I get that whenever the employee opens a call to approval jpa goes straight...
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I have created a filter of my own and added columns Time to first resolution and Time to resolution in Jira Service Desk. When I attempt to export CSV (All Fields) and CSV ( Current Fields) I do not ...
- Question
- jira-service-desk
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I am new to scriptrunner, but not new to scripting in javascript, but I am having some issues getting my desired results with my script behavirors I am creating a behavior, and in this example, when...
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Hi, Is there a way of adding details about Customers in Jira Service Desk? I'm thinking... - address - phone number - business type - business profile/history - number of sites - number of st...
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Hi, We need to sync customers ´s user with G-Suite. I can see the option to integrate G Suite with admin and team accounts, but it is not possible whith the customers ones. Could you tell...
- Question
- jira-service-desk
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I am trying to create something similar to service desk so that my internal team can send emails and a ticket should be created automatically to JIRA assigning it to a user and adding appropriate det...
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data sources to jira service desk integration for field data sync. we have mysql and sql server database how to synce data from db to particular project custom field data. two way sync in jira servic...
738 views 3 0 Deleted user June 13, 2019 -
Is it possible to send an outgoing email from Jira without an issue? I am currently trying out Jira Service Desk and Jira Email This Issue together with Jira Software and have found how to send an i...
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Looking for a back up solution of our Cloud instance of Jira, we have service desk, confluence, and software projects at this time. We are wondering the best practice for backing up the cloud instanc...
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Hello, I'm testing the Riada Insight plugin with a use case. I created Objectype User and ObjectType Vehicle Fleet. The idea is to be able to apply for a vehicle loan via the service desk of jira. ...
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I'm currently testing Jira Service Desk. I created an article and would like to use/share it in the comments but it says that the article's access is restricted. I had already set the anonymous setti...
- Question
- jira-service-desk
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Hello, I am trying to create an automation rule which will detect that a comment on an issue has been made by a specific user, to make a transition. The only thing i have already found is that you c...
- Question
- jira-service-desk
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1. We would like to have few fields to be displayed upon selecting other field in the Service Desk Request Form. 2. Can we have the requests/tickets created from service desk directly pushed i...
588 views 0 0 Deleted user June 12, 2019- Question
- jira-service-desk
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I have 4 issue types I would like to use: My Issue Types I have the Request Types in Groups with the Issue Types in each one: Request Types with Issue Types I am unable to assign the Issue Type o...
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I'm not one who tends to ask questions - normally I just Google everything and I can find an answer. But, I can't seem to find an answer this time round. :( The question is: Based on the Assignee o...
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As I understand, ticket assignee, reporter and requested participant can reply to the ticket notification via email and that is added as a public comment to the ticket. Which in turn send update noti...
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La función del campo que en este caso es "Resolución" funcionaba correctamente pero desde ayer ya no esta funcionando como lo hacia y ya no me permite editarlo en el ticket cuando antes si podia hace...
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Can we install the slack add on even though we're running a server instance of jirasd and is it free
We have a client that wishes to incorporate Slack into our jirasd environment to get updates when tickets have been changed via slack messages. Any issues incorporating this plugin to our jiras...
- Question
- jira-service-desk
- slack
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In our service desk (on Cloud) there is a certain class of tickets that some users would like to be able to reference, even if they are not the reporter. I'd like to automatically have either a...
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Hey! Im wondering because we have 5 different projects for different apartments, where each of them has their own queue. Every now and then we need to move issues between projects. ...
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In particular, the drop down for "Impact to your business" drop down. I would like to format one of my drop downs similar to that. I feel like this should be a no-brainer, but I am blanking on it.
- Question
- jira-core
- jira-server
- jira-service-desk
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Hello, is it possible to add Jira help desk server data source to MicroStrategy? DO I have to install some software on Jira's server? I'm using windows.
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Hello all, I have been searching for quite a while about how to properly filter out null fields and custom fields. At the moment I am trying to send a simple curl command to return the info on...
- Question
- api
- jira
- jira-server
- jira-service-desk
- new-to-jira
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