Jira Service Management

Hi, i need to integrate JIRA service desk with jira software to escalate the development bug from support team to developers.

• Question
• jira-service-desk

Hello,  Im trying to make an automation rule when a user makes a request type for a new email account.  Usually the user will input the name of the new user to the summary. I would just ...

• Question
• jira-service-desk

Hi Atlassian Community, I have to monitor the required time to solve a Jira ticket from service desk projects. I would like to have a counter for each Jira ticket which: start when the ticket sta...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

https://xxxxx.atlassian.net/servicedesk/customer/portals   This is the landing page of the customer portal. I'm not sure what is the criteria of the project arrangement of the show on this pag...

• Question
• jira-service-desk

We use a local Jira instance for our ServieDesk. We are running Jira V7.9.2, ServiceDesk V3.12.2 and Scriptrunner V.5.4.7 The canned response icon is missing during transition or when commenting on...

• Question
• jira-service-desk

I have requirement where in I need to show a multi level request type structure, i.e There are groups A , B & C and under these groups there will be multiple services under each group say servic...

• Question
• jira-service-desk
• jira-service-desk-server
• server

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• jira-service-desk
• jira-service-desk-server
• server

I want to setup a change management workflow. how do you set it up?

• Question
• jira-service-desk

...rticles say this is not true. I have Jira Software 8.0.2 and Confluence 6.14.1 installed on the server, both running as they should. Here is what happens when attempting to install Service Desk 4.0.2...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi, What is the best practice to manage 2 teams in a SD project? (they need to have different SLA's and queues)  we have 2 teams in IT (tier 1,2)

• Question
• jira-service-desk

Hi All, I'm not able to get the strip quotes functionality working. It keeps on saying the following: Error! Strip quotes failed to update. Please try refreshing the page. Any ideas?

• Question
• jira-service-desk
• jira-service-desk-server
• server

"If your instance is eligible for a trial, Jira Service Desk will be free for 30 days. Otherwise, billing will start immediately. We'll email your billing contact 10 days prior to the due date with...

• Question
• atl-ca
• jira-service-desk

We often receive email replies with automated vacation emails. How can we stop these creating tickets please?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The business case for my company – One service desk project per customer – Each customer its own project/portal. My company is using Jira Service Desk Cloud. We decided to use it for our customers ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hii I am new to Servicedesk API call, I have an admin access to my account I need a serious help from all of you.   url : https://xxx.atlassian.net/rest/servicedeskapi/servicedesk/MFSD/cu...

• Question
• api
• jira-service-desk

I have the problem with cyrillic character encoding . This problem is occured when i create an issue when viewing a Confluence page. The issue is created with the GARBLED text link. The same thing...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi.   I'm setting up JSD and when I look at the People section of the JSD project settings, it doesn't match the people I have in the drop-down menu when I want to raise a request on behalf of...

• Question
• cloud
• jira-service-desk

I am trying to associate notification scheme with my project in which i have configured changes that issue creation mail should be sent to all agents, but cant find a way to associate project with no...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a JIRA Service Desk workflow that has multiple approval steps built into it. Is there a way I can report on the date an issue is approved? For example, issue is submitted and sent to the first...

• Question
• jira-service-desk

We're new to Service Desk, so please forgive me if this is obvious. Here's our setup: we have two service desk projects. One (SDA) is locked down and customers must be manually invited by our servic...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

What trainings have been the most beneficial to your team that supports JIRA Service Desk administratively (server and core configuration) and those that support it functionally (workflow, statuses, ...

• Question
• jira-service-desk

I was wondering if any of you are running very large server instances that are on the brink of needing to be shifted to data center.  If so how large is the instance that you have and what chall...

• Question
• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

We have a very large organization with competing needs.  Atlassian has been a great product to bring different units, departments, areas, etc. under one umbrella for project management and servi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I was wondering how others have setup their service desks to do the following: Escalate issues to tier two agents while keeping tier one total ownership? Bumping tier two agents if their SLAs are ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

If someone wants to comment on a service desk ticket and include a non-registered user email address, is there a way to that? We don't have all our users setup as service desk customers so sometimes,...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud