Community resources
Community resources
Community resources
Jira Service Management
-
We have a very large organization with competing needs. Atlassian has been a great product to bring different units, departments, areas, etc. under one umbrella for project management and servi...
-
I was wondering how others have setup their service desks to do the following: Escalate issues to tier two agents while keeping tier one total ownership? Bumping tier two agents if their SLAs are ...
-
If someone wants to comment on a service desk ticket and include a non-registered user email address, is there a way to that? We don't have all our users setup as service desk customers so sometimes,...
-
How can I Query all tickets in Jira where Reporter Approved all their own tickets? We have the Script Runner Add On. Works: Reporter AND Approver = ijohnsen reporter = ijohnsen AND Approva...
- Question
- adaptavist
- jira-service-desk
- scriptrunner
-
@Nic Brough -Adaptavist- In jira service desk I have 3 issue types. 1) candidate 2) background check 3) drug screen First I will create the candidate issue type and at the time of candidate ...
- Question
- jira
- jira-service-desk
-
Hi Team, I have a question in Confluence we have a option called "Instructional Text" so when we choose this option the text will appear like highlighted text. so we can read it when we click on th...
-
Within our Jira SD project TJI, I can navigate to /plugins/servlet/project-config/TJI/people and see the user in question. But within the project, selecting "Invite team" the user is not found t...
- Question
- jira-service-desk
-
I see there is an update for Jira Core and Jira Service Desk. My question is last time I upgraded from build 7.0.12 to build 8.0.0 the Windows service did not install until Atlassian released build 8...
-
Hi Is is somehow possible to disable the dropdown on the announcement banner and just show the whole text? There is a lot more written under it that stays hidden Thanks Gerda &n...
- Question
- jira-service-desk
- jira-service-desk-cloud
-
Can you open a Jira SD ticket for a customer that did not use the service portal...when I use a "raise a ticket" option...I only see my team members. I have added all the customers names in the servi...
-
Hey community, I would like to tweak the Satisfaction Confirmation page you are directed to when you click the stars in the Resolve notification in JSD Is this possible? There is no configurati...
-
We work as an admins for several customers (companies). Is is possible to filter feedback's by the customer. That we can see how many feedback's we had and what is the rate for customer 1, customer 2...
- Question
- jira-service-desk
-
We encountered the attached screen errors. Anyone has any idea how to fix this? We tried to access the cloud Jira from different networks. Proxy, non-proxy, home or office. All the same.
360 views 1 0 Deleted user March 7, 2019 -
I've added Help Desk Widget on every page of the website. When someone uses the widget for a service request, I want to capture the page that they are on and embed it in the support ticket. How can ...
-
Hi, How do I set my status "ticket cannot be assigned" When I'm out of the office or on vacation?
-
When a ticket has been assigned to an agent. Jira will send a notification to the agents. But the customer/reporter does not receive this notification even though the Default Notification Scheme sho...
-
I have added an external user as a Service Desk Agent, and they do receive the JIRA invitation email. When that user clicks on "Join them now", they are directed to our Service Desk portal. Th...
375 views 1 0 Deleted user March 7, 2019- Question
- jira-service-desk
-
Hi Everyone! I have a JSD conundrum and I could use some "crowd sourcing" help. Buckle up, its a long one. TL;DR at the end. My department has one Cloud instance that is shared by multiple groups....
-
since 4,0,1 is not in marketplace I have downloaded the installer ... where should I run the installer now that I have downloaded it so that it will use the existing jira core install ?
-
What method or complement can I use? Jira's customer service, for a time when there is no screen in the customer's portal, or when the customer's screen is clicked.
- Question
- jira-service-desk
-
Es posible que mas de un cliente hagan seguimiento a la misma incidencia?
-
Are customization options to the embeddable widget scheduled for anytime in the future? We would like for the widget to allow users to log defects vs. enhancements, add a couple more fields, designat...
- Question
- jira-service-desk
-
I am the JIRA administrator and we were having trouble enabling modules for Service Desk. We used to have the modules working but for some reason Service Desk modules got disabled and all the service...
-
Es posible limitar el acceso de un administrador a un producto de jira para que no utilice un puesto de agente?
- Question
- jira
- jira-service-desk
-
I'd like to ensure that end users get an email update when we comment on their submitted tickets. Please let us know how to check that, users are currently not getting update emails when agents...
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 7 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |