Community resources
Community resources
Community resources
Jira Service Management
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I made just a practise and now need to clean up as I did not wish custom fields on every card. Thank you. Norman
- Question
- jira-service-desk
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Hi, we are a business with 6 agents and about 12 collaborators. The collaborators are set up in Jira Ops as explained to me to be best practice. WHen we set up a ticket, we ha...
- Question
- jira-service-desk
- opsgenie
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Is there a limit to the number of Request Types per Jira Service Desk Project? We are implementing this for a large IT organization that includes a desktop support team and an application suppo...
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I am a Jira Service Desk user (cloud). The banner on the customer portal is too big. Is there a way to reduce the height of the banner? I would also like to enlarge the logo on the banner.
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I have created a component - IT Security I have set up a Request with component value preset to IT Security Created the following Project Automation When Issue Created IF Compare Two Va...
- Question
- evaluator-resources
- jira-service-desk
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Just wondering how you are using refined theme for JIRA service desk? Do you have a public portal? What does is house? How have you changed up the template? What additional information a...
- Question
- jira-service-desk
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I have a request to have OpsGenie trigger notification to on-call team members for ITASKS. I tired to Clone the Create Alert Business Rule and then change the Table to ITASK but of course it wo...
- Question
- opsgenie
- servicenow
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When using the route POST /rest/servicedesk/user as documented here, it seems to create a user and it's not possible to assign a specific project. By looking the way the Atlassian front end does i...
- Question
- api
- jira-service-desk
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can we assign levels to agent ? We need assign specific jobs to specific agents automaticly.
- Question
- jira-service-desk
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The dates of my service portal in Jira Service Desk, shows them with 6 hours of more, previously it showed according to my region, Mexico City GTM-6
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At the request of one of my users, I'm exploring security levels on issues for the first time. They want all issues submitted to the Jira Service Desk project they run to have a security level set so...
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Hi all I'm brand new to service desk. We try to setup a service desk for our customers. The basic setup has been done so far, Projekt for the customers has been created. But i'm still struggling in...
- Question
- jira-service-desk
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i am unable to log into our Service desk system with the error above . nothing works and also unable to log into the system with local user . please response asap since it is our ticketing ...
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For some reason our service desk portal has an extra page in front of it. I have no idea where it is from. It looks like a confluence article a colleague made but I cannot find it anymore. &nb...
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est il possible d'automatiser la suppression de toutes les pièces jointes une fois que le client ferme le ticket si oui comment procéder pour activer cette option svp?
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How do we use JIRA SERVICE DESK for different customers? We need different Issue Types? Screen Schemes and so on? I am stuck here. My company's SD can only be used in 1 project now. I face issue wh...
- Question
- jira-service-desk
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Question about the last Customer Portal version. Is it possible to have a Wysiwyg editor for clients? Also with possibility of copy/paste an image.
- Question
- jira-service-desk
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May I know how could the below have happened? Why did the system log Jason's reply as new ticket? 1) Jason emailed to Vivian's working email. 2) Vivian replied with CC to the jira helpdesk back to ...
- Question
- jira-service-desk
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We are using Jira Service Desk (server). We have setup an email adress, and selected the option, that only Service Desk users can create tickets. When a non-user sends an email there is no ticket cr...
- Question
- jira-service-desk
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We are facing issue in address filed ( TP) unable to edit TC address in SDMS. I aslo attached screenshot. please check and help me to solve this issue. Here are my details. Training Partner Nam...
- Question
- jira-service-desk
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I have setup jira cloud sd and jira ops, when jira ops - comment on a ticket can the sd ticket comment being updated as well? also if jira ops linked ticket being resolved, ca...
- Question
- jira-service-desk
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Has anyone migrated to AWS for JIRA and Confluence? How did the migration go and what did you do to plan for it?
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In addition to service desk If i want to do business project management then have i need to buy a separate application JIRA core or service desk can do it being an extension of core? Would JIRA core...
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I'm trying to figure out what determines the order of how projects appear on the Service Desk customer portal. We have four different Service Desk projects and for a while they were in a perfect orde...
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Dear Team, I am using JIRA XRAY and need to work on customization of “Test Executions Report“ and many more which is under XRAY reports section . My objective is to add few columns and then f...
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