Jira Service Management

When an agent raise a ticket and set a customer as reporter, the customer can´t see the ticket from the customer portal. I was looking forward to re-define the current Permission scheme. I know you c...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• permission
• +1 more tag...

I could not find a way to create different Help Center Landing Pages (e.g. for internal & external support projekt, or different languages).  Is it not possible to customize this page e.g. ...

• Question
• cloud
• halp
• jira-service-desk
• jira-service-desk-cloud

The hovertext on the "Share with Customer" button for Service Desk says to use Ctrl+E, but that does nothing on MacOS (Firefox).   Similarly, Ctrl+S also does not share internally, but Ctrl+En...

• Question
• jira-service-desk

Handling your Opsgenie Subscription.   Q: Where can I change the number of users, upgrade my plan or edit/pay my invoices?   A: All of these actions can be taken from the Billing s...

• Article
• opsgenie
• opsgenie-tips

I would like to change some of the Danish translations, but I can't find out how to do that. For instance we don't like "Creator" to be translated to "Skaber" (when customer views requests in porta...

• Question
• cloud
• customer-portal
• jira-service-desk
• translate

We created a custom field holding a reference to one of our products' serial numbers. We want to make this field required in the Customer Portal when submitting a support request. When marking the f...

• Question
• jira-service-desk
• jira-service-desk-server
• server

One of our JIRA users does not receive notifications and we have discovered that listing product access also fails. The user logs on using one email address so notifications should be sent to this ad...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have noticed that some SLAs have not started on random issues. Is there a way to re-run/recalculate them? We are using Jira SD 3.16.1

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, I Need to upgrade service desk.  Am very new to this ,  JIRA and confluence are in one VM and Service desk is in another VM. Last week we have upgraded JIRA and Confluence . J...

• Question
• jira-service-desk

I'm using JIRA to manage a Scrum Development Project and I've observe that JIRA can send invitations by email to anyone even if that user has not been created using the correspondent functionality (u...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I can't figure out how to change "Request Type" in a Jira Service Desk ticket. Move function only allow changing "Issue Type". The solution mentioned in https://community.atlassian.com/t5/Jira-q...

• Question
• jira-service-desk
• request-type

We use Jira Service Desk, and we need the client that generates the ticket to see its tracking from the portal. The ticket will move from one project to another, but the creator user only has access ...

• Question
• jira-service-desk

I am new to Jira Service Desk and have a question.  For processes that don't follow the default process for the standard service request.   Should we create a new workflow for the requ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am new to Jira Service desk and we are looking at transitioning to Jira Service desk.  We have some approvals for Service request that will need to go to the requestors supervisor/manager.&nbs...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Why can we no longer see the details of a ticket once it’s been closed/resolved?

• Question
• customer-portal
• jira-service-desk

What does  "isInScope" function returns.....Does it gives the result for custom fields is in used or not........or the custom fields associated to the projects????need to know the exact use and ...

• Question
• jira-service-desk

I want to know the creation dates of the custom fields in my jira........Can I get them....Please do help with this......

• Question
• jira-service-desk

Hello, i hope somebody can help me out with my question.   We have a Service Desk project. After an Issue is resolved it could be necessary to export it as pdf (or maybe something else). At ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

JIRA service desk project where we can set up queues, actions, each queue with our required fields.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Why users are still active, it's already expired JSD license?

• Question
• jira-service-desk

JIRA service desk landing page with capture form This then feeds in to a JIRA service desk project where we can set up queues, actions, each queue with our required fields. We would manage and develo...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Good day, dear Support. I configured Jira SAML SSO by Microsoft for my test environment. I have the next questions: Is it possible that AD users log in only through MS Azure AD , while internal us...

• Question
• jira-service-desk

Hi there. I have to implement an approval workflow within Jira Service Desk. Nothing's easier than that - I thought. But then I realized: The decision in this particular process is determined b...

• Question
• approver
• jira-service-desk
• jira-service-desk-server
• server

Hi,   I am leading a support team in my organization. We operate 24/7 and the support service is restricted to "On Call" during the weekend and National Holidays. Currently, we are evaluating ...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi, i wanted to know the procedures for creating the articles, so that when the ticket is created, that related articles should be automatically updated on Jira in the Related knowledge base ar...

• Question
• jira-service-desk
• jira-software