Community resources
Community resources
Community resources
Jira Service Management
-
Dear community, In Service Desk we have to generally use issue security levels in order to prevent other group members (agents) to access the issues. At the same time there should be a possi...
-
Hi, Recently got Jira Service Desk as we wanted to move some operations over from Jira Software to Jira Service Desk. Is there a simple way to export and import the settings(eg. fields, scree...
-
I'd like to be able to configure a notification to required approvers when a new emergency change has been submitted via the Service Desk. I've had a look around at workflows etc but unable to see th...
- Question
- jira-service-desk
-
I'd like to know how I set up the template comments for specific people to use. Not for everyone who use JIRA. Cloud someone provide solution or suggestion? Thanks. Information 1.Adaptavist ...
-
Hi, We started using jira with the Add on Insight. While using it i woud like to make a total overview of all assets with the status 'uitleen'. I just cant figure out how to make this filter. I c...
- Question
- jira
- jira-service-desk
-
Hi, I am looking at using JIRA to help support our ERP implementation / support business. I have a concept where I would like to have a customers specific user manual linked to their Service Desk Po...
- Question
- jira-service-desk
-
Hi, I would like to start an SLA based on a date earlier than the issue creation date, in order that the SLA represents the total time the issue has been with the help desk and not just the time the ...
- Question
- jira-service-desk
-
Assuming Jira service desk project has 3 agents, when customer reports an issue via help center, can that issue be re-assigned to Jira user(technician or developer) to resolve it, such that time can ...
- Question
- jira-service-desk
-
We just moved to this new service desk and would like to know if system also allows to text customers rather than email. thanks Alvin Kirpal
- Question
- jira-service-desk
- jira-software
-
My Project is moving into another Project in JIRA. I have a huge number of Epics, with Stories and the Sub-tasks- is there a way to Bulk move them? If not, I know there is the Move feature- but it ...
- Question
- jira-service-desk
-
At the license level, If I use both is the price per users will be a licence for OPS and a license for JIRA SD ? Same thing for Jira Confluence ? I assume that using OPS, OPSGENIE & Sla...
368 views 2 0 Deleted user March 19, 2019- Question
- jira-service-desk
-
Hello! We are looking for a tool that can allow our HelpDesk and Support Team to: Start a remote session with another computer and control that device Allow several sessions per technician simulta...
-
For some reason (something I did, I'm sure), the default issue type scheme now only has Epics, Requirements (a type I created), and Tests (Zephyr). When I edit the default issue type scheme, th...
-
we purchased your product got a confirmation email that states order has been processed. click to Get your product license. to get license when you click the link it asks for Server ID, and ther...
- Question
- jira-service-desk
-
So I am responsible for implementing JIRA Service Desk and JIRA Software for my organization. I would like the Service Desk Portal to be the go to place for all employees. However depending on the r...
-
I am unable to add any customer as the reporter on any ticket. When typing their names in, the dynamic droplist does not appear. I am able to add to requested participants and when I begin to type th...
- Question
- jira-service-desk
-
Hi, When a service desk customer (or an administrator) create an issue on the portal, the definition appears : OK But when i change the issue type (because the customer openned the issue in the...
- Question
- jira-service-desk
-
Добрый день при попытке установки, зависает и сбрасывает процесс установки
- Question
- jira-service-desk
-
Hi, I have Service Desk set up on Cloud but I am brand new to Jira so still learning. I want to be able to forward emails that internal customers have sent to me on to our service desk email so to s...
- Question
- cloud
- customer
- jira
- jira-cloud
- +2 more tags...
-
When you send an invite to a user via team invite, the user will be added to the team of agents immediately, without the user having accepted the invitation yet, at least that's the feeling I have. ...
- Question
- jira-service-desk
-
At my company, there is a tendency for users to add a lot of agents as participants, thinking this will get their request fulfilled faster. It actually causes more confusion and wasted time as ...
- Question
- jira-service-desk
-
Hello, We are trying to customize the Help Center Banner and our image isn't showing up correctly. Does anyone know the dimensions? Are there apps that work well for customizing the port...
-
Morning! If I have a ticket that was resolved, how can I un-resolved it if it's reopened? I have workflows in place so you can change the status back to something that is open, but the field called R...
-
The Need: Allow users to see filters that we have created in our Jira Service Desk Project in Confluence. Issue: We have opened up the confluence site and people are able to access it ...
-
Hi, Please can anyone tell me if the self hosted version (latest) of Jira Service Desk, supports the edge browser?
- Question
- jira-administration
- jira-service-desk
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 4m ago | ||
| 11m ago | ||
| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |