Jira Service Management

In our Service Desk project both 'Customers' screen and 'People' screen show the same user twice. Both users have the same email address but difference ids. Now the problem has been compounded as the...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I've created some group and assigned some users to each group. then I need to know the time tracking ( SLA time ) for each group for each ticket. possible without add on ?   Tx

• Question
• jira-service-desk

Background and Apps I am a global Jira, JSD & Confluence admin, we have a data center installation and are running Jira (7.13.0), Confluence (6.13.4), and Jira Service Desk (3.16.0). The applica...

• Question
• confluence-server
• jira-service-desk
• jira-service-desk-server
• knowledge-base
• oauth

Hi Everyone!  Does anyone know how to manage notifications that are sent to our internal staff? specifically i'm looking for the notifications that are sent when a request is raised- The email ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm currently running a trial of OpsGenie on the standard plan and really like it so far. Will probably go ahead and subscribe for our ops teams. Looking into how to integrate our local systems I fou...

• Question
• opsgenie

Hi, i'm cleaning up a bit after a trail period of jira desk. It seems our company has no need for jira desk, so we stick to confluence and Jira. now i see a user group that i can't delete. any idea...

• Question
• jira
• jira-service-desk

Is ıt possible to add some new field and multiple choice box inside the issue side? Can we customize Issue creation side?   Thank you.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...() if (productFieldValue[0].equals("THETRAWIN")) { subLevel1Field.setRequired(true) subLevel1Field.setLabel("Sous-catégorie 1 *") subLevel2Field.setRequired(true) subLevel2Field.setLabel("Sous-c...

• Question
• adaptavist
• behaviours
• elements-connect
• jira-service-desk
• jira-service-desk-server

Is it possible to change a status just by a drop down menu ? i don't want to comment on a ticket but just change the status.

• Question
• jira-service-desk

Hi, is there a way to get the menu like on subtask to service desk queue view. We have scriptrunner but I'm not a developer. Thanks  

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi  We are using multiple projects within a service desk portal. Though Jira Service Desk allows us to customize the portal, we would like to make changes to Banner (length & width), Reques...

• Question
• jira-service-desk

Hi, I am trying have a form which can be made as an entry point for creation of bugs. However, I am missing the "Request Type" option in my JIRA-Project Settings.

• Question
• jira-service-desk

Scenario:  I have an Onboarding ticket used by managers and Human Resources for on boarding. There is a field in this form that asks the user to put a check next to the additional software they...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

On the issue sort we are sorting the results by multiple fields, but this is lost when showing the results on the dashboard gardet. Is it possible to persist issue sorting on the filter results...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm looking to batch email notifications at a certain interval, but can't locate any docs around Service Desk.  Any help is appreciated!

• Question
• bulk-edit
• email
• jira-service-desk

Our service desk call center team creates tickets on behalf of customers when they call in. Our team is finding the "Raise a Request" option to be a little cumbersome when trying to create the ticket...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Our agents have historically always written any messages to the customer in the comments field and then chosen the "Share with Customer" option. They have never used the "Respond to  Customer" b...

• Question
• customer
• automation
• jira-service-desk
• jira-service-desk-server
• server
• +3 more tags...

I am building a Jira Service Desk solution to service our external customers Support (bug and enhancements) process.   In this case, I've started down the route of creating a project for a ...

• Question
• jira-service-desk

When a ticket gets raised for my JIRA SD queue through our customer portal, it updates the ticket with the "request type" (which displays the menu item that the user selected).  However, if some...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Bonjour   je viens de paramétrer mes mails de notifications , l 'aperçu est nickel par contre  le rendu est très different. J'ai bien regardé les traductions .     Merci...

• Question
• jira-service-desk

We want to assign tags to incident types, for example add laptops to the workstation issue type, so that users have an easier time finding things. Is there a way to do this?

• Question
• jira-service-desk

Could it be possible to match the one ıssue type with one specific board? I have three different board for one Project. ı need to separate the ıssue according to ıssue type. For example; ıf the use...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

hello, I try to configure service desk to get email from our office365 (enterprise) inbox.   IMAP host name :    outlook.office365.com IMAP port:    993 ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, if we have a jira and a jira service desk instances that are separated, then we want to merge them. I suppose we do an export of service desk and import it to jira. Is It possible?   ...

• Question
• jira-service-desk

hi there :     I want to add some description in Service Desk Login Page for our customer reference. Is there any way that I can configure by myself ? Or you can provide step-by-step m...

• Question
• jira-service-desk
• jira-service-desk-server
• server