Community resources
Community resources
Community resources
Jira Service Management
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Hi Please share the procedure document to map the following requirement to check our requirement fitment in JIRA Service desk application. Please share any videos, document or link to ...
- Question
- cloud
- jira-service-desk
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Hi. Is it possible to create a button that will appear on the JSD issue view and that this button will only appear in a specific status of the issue and the function of this button will be to clear ...
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we have some users who if they get an email notification on their mobile phone and they comment on it from their mobile phone, the comment doesn't appear in the comments thread of the ticket, but if ...
- Question
- jira-service-desk
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I'd like to be able to change the due date from the main queue menu without having to go to edit the task. How would I do that?
- Question
- jira-service-desk
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i have a question, can i create a service request workflow or life cycle request in servicedesk plus 9???
- Question
- jira-service-desk
- workflow
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Need Help in the making the rest apis to get the xray tests. Calling the below Api will always return <status><status-code>404</status-code><message>null for uri: https...
- Question
- jira-service-desk
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After upgrading to Jira Service Desk 4.1.0, unable to attach files to issues Any one else experiencing this problem? Or what the fix might be? Problem only exists using Firefox browser. IE and Edge...
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Dear all, just wanted to remark that it does not seem to be possible to re-use the components and releases of a Jira project in Jira Service Desk. Instead they are defined separately in Serv...
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When I try to add the Assignee field to the Request form through the Request Types menu, it says that the field cannot be shown. Are there any known workarounds for this? I don't want customers to b...
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I have moved from WebEx DevQA to SQA and it seems I dont have the edit access to Web Experience QA space although I have the read access.
- Question
- jira-service-desk
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All notifications are enable. Notifications not working as expected: not all customers attached to issue are getting notifications notifications are all enabled to send TO: Customer involved and ...
- Question
- customer-portal
- jira-service-desk
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There's a "Share" field that auto populates the Organization within the form, however, when you click create and it takes you to the details of the issue it doesn't populate customer within the organ...
- Question
- customer-portal
- jira-service-desk
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Hi there. It looks like the work time popup is not working a couple of days ago. I can register work time if I switch to old view, though. Also, the popup seems to work if a given incident already...
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Many of our tickets are created by email and there is an appropriate canned response for it. Does Jira allow for templates for responses to be created?
- Question
- jira-service-desk
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Any breakout sessions that are really worth going to?
- Question
- jira-service-desk
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I am checking out Service Desk via a trial. I modified the fields and the modifications were saved. However, when I tried to create a ticket, the modified fields did not show up.&nb...
- Question
- jira-service-desk
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I have been noticing that when customers lock their Jira service desk account, that when an administrator password changes are not unlocking the account. In the past we would change the password and ...
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I need to create a graph that shows total no. of created cases but without som specific organizations included. I'm stuck at how to query this. Can anyone offer guidance?
- Question
- jira-core
- jira-service-desk
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I have inherited a JIRA Service Desk project in which the prior admin configured essentially a one-to-one match between Issue Type and Customer Request Type. All of the Issue Types share the same Wor...
- Question
- jira-service-desk
- configuration
- issue-type
- jira
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I am using Jira cloud service desk and I am trying to reorder the transition on each issue. I read that you were working on that and based on the latest you have already implemented. Thus he...
- Question
- jira-core
- jira-service-desk
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Within Jira SD can you have some fields "on" for certain request types but "off" for others, within the same "umbrella" issue type? Basically we want to group things that have a common workflow unde...
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Hi all I want to make a field with a hint on my portal, as implemented on support.atlassian.com How can this be implemented? What is the type of field or need to install some a...
- Question
- jira
- jira-server
- jira-service-desk
- server
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I am trying to set an automated notification/email to be sent for SLAs at risk hower there are only options for 60mins and 30mins or Breached. This is not really helpful as I work with developers an...
- Question
- jira-service-desk
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Hi , We are trying to check if the user is available in the JIRA tool using REST api. But when the user is avaialable but not having site access then request returns null. In this case we may not k...
- Question
- jira-service-desk
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Hi, i'm reinstalling an jira service desk application on the same server after uninstall. In the "secure/SetupLicense!default.jspa" screen, i copy my Licence Key (who is valide for this server, tes...
- Question
- jira-service-desk
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