Community resources
Community resources
Community resources
Jira Service Management
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We're currently implementing Jira Service Desk for an HR department. I'm looking for a way in which we can allow only certain Agents to view certain request types without having a separate project. I...
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Hi all, I'm trying to build an Initializer script in Behaviours that when the create issue (so should work with an issue create screen) window is opened (from the customer portal) reads the current ...
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I have installed 8.0.3 into our dev environment and we are now seeing several issues. Unable to view workflow. Unable to view workflow is diagram format Prompts to upgrade service desk to 4....
- Question
- jira-core
- jira-service-desk
- security
- update
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Hello everybody. At several occasions in my workflows I use ScriptRunner (groovy) scripts to clone issues and link them automatically. That works fine, but now one of those scripts lost a certain pr...
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We added the plugin "Link Fields" to show different fields in the list of issues in an Epic. We can add display of different fields in the list of Issue links but not to the list of Ticke...
- Question
- confluence
- jira
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Hi Team, I have checked the below KB article and followed the steps mention but didn't worked for me. https://confluence.atlassian.com/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-de...
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I have installed JSD version 4.2 on issue i'm not able to see request participants and Organizations . These two are default system fields but when i'm going to check in fields they are represen...
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Hello, We are a medium company that has customers in three countries. We have translate our messages and emails into different languages and we know that customers can choose their own language in t...
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We are a large design team split across different teams. Each team use different boards and we recently started using a general design team board in order to have an overview on the high level p...
- Question
- board
- cloud
- duplicate
- issue
- jira-service-desk
- +2 more tags...
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Hi Team, When user update the ticket, we would like customer to receive the notification in the portal. I tried to update the ticket but from the customer view i do not receive any notifi...
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Hi Team, We are installing JIRA service desk but we do not want to install on Apache tomcat. May I know what are the other application server supported by the JIRA? We don't want to install any ope...
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I am working to create a new Request Type for our Facilities group. They have 14 potential issues that a user can report on. I would like to create a checkbox Field that contains the 14 i...
- Question
- jira-service-desk
- request-type
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Hey there! Considering making our Jira service desk instance available to to anyone without signing up or signing in.. Just wondering if anyone has experienced any security issues having it open lik...
- Question
- jira-service-desk
- jira-software
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Hi, I'm looking to create a new 'Request Type' in Jira Service Desk (Cloud) for our Facilities Request group. I would like to create a form that expands the necessary fields, depending the type...
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Previously in Service Desk we would be able to hover over an end-client's name in the 'Reporter' field and see the email address. Now, the email no longer appears and we have to search for the end-cl...
- Question
- jira-service-desk
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Dear all, I am interested in Jira Service Desk processes events and exchange between companies regarding this topic. How can we improve our processes, how can we avoid that the user is opening a tic...
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Hello, I need to append users to issue shared list (JSD portal - pic. 1) via ScriptRunner. Do anyone know any class/method that with I can achieve it? (pic. 1)
- Question
- jira
- jira-service-desk
- script
- scriptrunner
- share
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Good morning. Satisfaction survey is enabled, however it is not forwarding to my clients. What could be the mistake? What can I do?
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An article is authored in a knowledge base within Confluence. A TOC macro is used to create a table of contents. The article is linked to a Service Desk Customer Portal. However, when the article i...
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does it notify the customers when adding them to a project ? because i have created a new project and im testing a few things, but i want to add the people in my organization without them getting no...
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When doing a selection of issues by created date in Jira Service Desk section issues/search for issues, with the basic mode of research, we have noticed that the starting date we type in is included ...
1,361 views 4 0 Deleted user July 15, 2019 -
I got service request and incident request visible on my customer portal, however I need my service desk team (agents) to also raise change request and tasks. I dont want my customer to see options ...
- Question
- jira-service-desk
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How can we hide the Knowledge base entry field on the customer portal without having to buy a plugin? We would like to hide the the display of the entry field until we have the KB ready for customer-...
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I created a ticket and later changed the reporter from my name to the person who raised the issue on ticket. Now, she can view tickets that are created by herself but not the one that i created and a...
- Question
- jira-service-desk
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Hi Guys, I want to configure comment restriction for a pirticular role how it should be is for example User A is in role Project Manager means if he is commenting on an ...
- Question
- comment
- jira
- jira-core
- jira-server
- jira-service-desk
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