Jira Service Management

I am curious how Opsgenie got its name? Does anyone know the story behind it?

• Question
• opsgenie

Do you have 2 minutes (and 40 seconds)? Check out this intro video that explains "What is Opsgenie" or read the paragraph below: Opsgenie is a modern incident management platform for operating alway...

• Question
• opsgenie

Have you checked out the Opsgenie Resource Library? So far it's a collection of 5 white papers, 6 webinar recordings and 19 videos. If you are new to Opsgenie or haven't heard of it before, have a lo...

• Question
• opsgenie

I would like to find a tool that allows the creation of macros to use in Jira Service Desk Cloud. For the sentences that we have to type over and over again. I think there is an open source applicati...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, i need for my employ export a report that show the name of the ticket open and resolved in a day/week or specific period that i need. Is necessary install some apps or it can be done by nor...

• Question
• jira-service-desk

We are a non-profit considering moving to Jira server (from Jira cloud).  We are going to recreate everything from scratch this time, but in a year or two if we want to move to AWS from a cheape...

• Question
• jira
• jira-service-desk

I don't mind having my users self-register for my service desk, but I wanted to "approve" the registration before they are able to open requests. Is there any way to do that?  How can I find pe...

• Question
• jira-service-desk

I'm attempting to check permissions on a user by using Permission helper within Jira. In the user field, when I start typing the user, two exact names and email populate. The names are the same, the ...

• Question
• jira
• jira-service-desk

We'll be using Service Desk internally as a way for other teams to send requests to the Product Team.  Therefore, for instance, the operations team would be the "customer", and the product anal...

• Question
• jira-service-desk

Is there a way to set an SLA for the time inbetween public comments being made by the developers? We need to update our customers at certain intervals during a ticket lifecycle. We have set up respo...

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• jira-service-desk
• sla

Hello, I am currently in the process of setting up my request types in the Self Service portal. I have noticed that when I now go to the Create > Service Request in the client I now get all the cu...

• Question
• jira-service-desk

Hi,  how can I make sure an issue reopens if a customer answeres via mail to a closed issue? Thanks! Jessica  

• Question
• jira-service-desk

Hi,  We recently started using Jira Service Desk. We are creating Accounts (adding Organisation and Customer), when we receive an email to our support. We hope that once the customer has an acc...

• Question
• jira-service-desk

Hi, We have a main customer portal that refers as below:- https://xyz.atlassian.net/servicedesk/customer/portals   When the customer login, on the page to raise a request, he can see all our...

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• cloud
• jira
• jira-cloud
• jira-service-desk

The current Service Desk that we are using includes the ability to have organisations, and each of them has different users with different roles. Based on this roles, then the customers can:   ...

• Question
• jira-service-desk

Hello , Please find attached screen shot for reference , Can any one help me out how to get this done . Thanks & Regards, Mahesh

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• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

I have sent a ticket for L1 approval without selecting any approver. Kindly let me know how to add the approver now.

• Question
• jira-service-desk

Hello, I need a new ticket to be opened automatically in a project, when in another project a status of a ticket is for ex. "Done".  Please help me to find a good solution, preferably without p...

• Question
• jira-service-desk
• jira

Hello :)  I'm running Jira Service Desk 4.1.0 and have a SD project where customers can create issues via email. As I understand overall logic is that if the subject of an email contains a key ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We think it has something to do with the api connection between our data architect and our JIRA because it's also giving us an error in data architect that we "don't have assignable permission OR una...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I got my initial email from my team leader today and I logged on, but I do not know what to do first. Can I just begin on the list of projects, and do they walk me through each step to help me compre...

• Question

I started using the cloud version of ServiceDesk. I successfully paired the project with an IMAP to automate the creation of the tickets. All good. Then I tried to communicate using the ...

• Question
• configuration
• email
• jira-service-desk
• notification

Opsgenie Features   Q: All features on the side bar are not being displayed. How can I access all of them?   A: If all Opsgenie features are not visible on the left side bar, ...

• Article
• opsgenie
• opsgenie-tips

The CSAT is properly translated to my system default language, but the descriptons below the stars are not. How can I translate them? Thanks!    

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Everyone, Newbie to Jira Service Desk and trying to figure out how to do some things and any help would be appreciated. I am trying to create a classic service desk project but the templates ava...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud