A pop-up survey could appear while you're here --curious what it's for? Click here to learn more!
×Community resources
Community resources
Community resources
Jira Service Management
-
Dear all, We have migrate Jira Service desk to version 4.1.2 in our Jira data center but we just notice that the update has been done properly on Node 0 but note reflected on node 1. Any idea how t...
- Question
- data-center
- jira-service-desk
-
I am using my computer as server. I am using IT Service Desk Trial version. I add in emails to customers list, but none of them receive anything. I want my customers to try make request. How ...
- Question
- jira-service-desk
-
When using Automation in Project Settings, and Create issue to e.g. JSW, why can't I map custom fields?
-
Is it possible to generate a Jira Service Desk report in MS Word format ?
-
When I go into eazyBI, I can't determine the correct combo of dimension rows, columns, and measures to show overall results, results by plan, and the test execution status. Ideally, all in one...
- Question
- jira-service-desk
-
We would like to make sure at least a "General help" request type is shown in Customer Portal search results. It appears in some keyword searches and not others, and I can't figure out why. Example:...
-
Hi there, Is it possible to let service desk portal users create a new version? I am using this for users to report in which concrete version a bug appears. In service desk its...
-
I am trying to use the Multiple Filters Chart gadget for a JIRA Service aDesk project. We are on JIRA Server - Version 7.13.5 We bought 10 licenses, as our project only has a few users that will act...
-
Is there any way to find out by who and when was an automation rule disabled? Is the info printed to the atlassian-jira.log?
-
I am using service desk which has only 1 email channel. But I need four for this project. as a workaround I have created email handlers for each pointing at the incident issue type. In order to take ...
-
Hi There, Sometimes, our users send messages to their old issues (status "Done", for example). We are facing problems with that, because we can not see this message within the time expected by the u...
-
I'd like to set up an email channel and a possibility for the users to cancel their ticket just by clicking a link. I've yet to find in the documentation if it's possible, have you found a workaround...
-
Customers/users should be able to raise a issue/ticket by sending email to "support group" Can this be done and what will be the procedure? Do we need to purchase any add-ons or install anything in ...
-
How can I find value and call it in workflow. I have to find reporters manager
-
Hi We are using Okta as SAML login. Today when we login we are reaching wrong URL. We are reaching Customer Portal adress, we would like to change this to reach a view of all Pro...
-
Hi, I'm a new user to the Jira Service desk project. I want to create some new queues and reports. How to create a report which shows a list of all the Components and the number each Compon...
- Question
- jira-service-desk
-
When using Automation in Project Settings, and Create issue to e.g. JSW, why is Priority field hard coded in the automation, instead of inherit from the JSD issue?
-
I have a feedback form in my application and I want to use the JSD API to create requests with this captured feedback. I can see that the Rest API allows for customers to be created with name and ema...
-
Hi All, We've recently started using the next-gen Jira service desk. In most cases, we want to send a notification/email to a user when we close an issue. but in some cases, can we close an issue ...
-
Using {{#issue.comments}} you can access all the current comments but I am wondering if it is possible to only display internal comments. I have found {{comment.properties."sd.public.comment".intern...
-
Hi We have an issue when searching for Team Request in the customer portal. If we run a query which returns more than 20 items, it shows the first page of twenty results, but clicking on ei...
-
Hello, I've read numerous posts on this topic but I can't seem to get to the bottom of my issue. I just can't get tickets to reopen when a user comment son them after they are marked as done o...
-
This service desk project has configuration problems and may not work as expected. this notification is showing and when we try to view the report its not showing anything.
-
Team. @all @All here !! We are facing an issue, as every reply to the support email address is creating a new ticket and which is valid , Later whenever some one replies to it - A ne...
- Question
- jira-service-desk
-
We have already certificate , but we need to renew it also it seems not purchased, how can we renew it and also bind with the existing on?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 17 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |