Automatic status change when commenting on a Ticket

[Thangavel VELUCHAMY]

Hi,

We would like to set a automation for " Automatic status change when commenting on a ticket", But Assignee is exception for this rule.

We are using JIRA 7.2.10 version. 

Regards;

Thangavel.

[jira guy]

You can add an automation rule in service desk project administration. You will have the option to check if the comment is made by customer and then transition status to whatever you like. 

[Thangavel VELUCHAMY]

We are using 3 different roles they are:

-Admin

-Support

- User.

Only support team is exceptional for this rule.