Community resources
Community resources
Community resources
Jira Service Management
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Hi When an article is created via Jira Service Desk it deafults the location to the "how-to articles" page. This is not convenient as more often than not the KB article needs to go through a drafti...
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...ser, "Generic placeholder comment", true)} {code} Thanks!
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Hello, First a little context around my question: https://confluence.atlassian.com/jirasoftwarecloud/transitioning-an-issue-777002790.html It says: "If the target column is ...
- Question
- jira-service-desk
- jira-software
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I am working on applying one workflow (for a service request) to several different custom request types. These request types need different status names for each status. In the edit fields area, you ...
- Question
- jira-administration
- jira-service-desk
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Hi Guys, I do not know if it is possible or not, I would like to Auto clone issue on transition from one project another project in Jira Service Desk Cloud. Thank you.
- Question
- jira-service-desk
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Hi, I need help about service desk. My customer send a request by the portal. I receive all notifications. My channel slack too. But I can't see this request in the project queue. The issue is cor...
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I'm trying to set up my first Service Desk project but regardless of how many Issue Types I associate with it, or in what order, the first one is never available on the Request Types setup page. To ...
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We need to take our SD server offline in order to move the database. Currently our users only submit tickets through email (we don't use the customer portal at this time). If ticke...
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First of all, this setup was working for us in the past. And then it stopped working. We initially thought it was something to do with Microsoft exchange licenses and talked to their support. As we ...
- Question
- jira-service-desk
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Hi there, We'd like to assign new tickets on a given project space : - to the requester when is part of the defined project team - to a given person of the team, when the requester is outside the ...
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after I upload the Chinese word filename to Test Management for JIRA Cloud Sever and then refresh the page, the Chinese word filename become weird. what should i do?
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We managed a lot of website and we filter the requests for each platform using different email. Our users are not registered in the project so anyone can add a request. We don't want that "help cen...
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Hello there, We have 2 issues which have been dealt with and closed, yet they won't go away from the ALL OPEN queue. I can't see any any of removing these issues or deleting them, and it's at the po...
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Is there a way in JIRA Service Desk to create an approval list of 2 or more people, and anyone is au
Is there a way in JIRA Service Desk to create an approval list of 2 or more people, and anyone is authorized to approve? Note: I have created the Approvers field with (Multi user picker filed type)....
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In the Customer Portal, we need the Sorting logic format of issues.
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Hi, Would it be possible to auto populate fields based on what is in the ticket summary or description? I have tickets/issues created from forwarded emails and would like other fields auto populated...
- Question
- cloud
- jira-core
- jira-core-cloud
- jira-service-desk
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Hi, I want to communicate with third party through ticket in JIRA Service Desk? How I achieve the above? Thanks, Swarna
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Is Service Desk the right tool to manage all user access to multiple (non-Atlassian) systems? We have a Service Desk Access Request template for new users. But if access is granted or revoke...
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Hi there! I'm setting up Jira/JSD company-wide, and I think I'm misunderstanding Jira's paradigm. I have a strong Confluence background- each team gets their own space. They can cre...
- Question
- jira-service-desk
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Hello peeps, Would anyone happen to know if it is possible to associate a Component with a SLA? Currently, I can only see that an SLA is affected by particular ticket events such as response...
515 views 2 0 Deleted user August 2, 2019 -
the time assigned to the incident is added 1 more, that is, if the incident creates it at 12:00 hrs it is created at 13:00 hrs, and the same happens with the hours of the comments. on the server, ...
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First, I am already following the directions in this: https://confluence.atlassian.com/kb/security-tools-report-the-default-ssl-ciphers-are-too-weak-755140945.html We are seeing the following secur...
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Hi - is there any way to add a filter to request types i.e. so that internal company users see extra request types that are not available to external company users? Thanks for any sugg...
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We’re pleased to announce that Opsgenie now has an app listed in the Zendesk Marketplace. This app allows users to manually create Opsgenie alerts from Zendesk tickets, right from the Zendesk...
- Article
- opsgenie
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Hi, please, could anyone help me with my problem? I would like to make an automatin which automatically set approval and ansigne it to approval person. But when I choose field Approvers, the err...
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