service desk mail notification cycle (time)

[z027827]

Please tell me the mail notification cycle (time) when changing the status or entering a comment.

[Grigory Salnikov · Accepted solution]

Hello @z027827 and welcome to our Community!

Do you mean the time between the action and the actual notification? Can you please be more specific?

Thank you.

[z027827]

See attached file.
→Status change and comment input are notified together

[z027827]

I expected to be emailed by action.

But The following email was received
・Email status changes and comments together.
・Email status changes and comments separately.
So I thought there was an action monitoring cycle.