How to give a issue Readonly access to a customer in Service Desk ?

[Veronique]

Hello,

Some customers of my Service desk want to be watcher of some tickets created.

Even if I granted  them with the ReadOnly rule, when I add them as Watcher, 

I got a error "The user xxx does not have permission to view this issue. This user will not be added to the watch list."

Any idea ?

Regards

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Veronique,

Only licensed jira users can be watchers on service desk issues.  You can make your customers participants and then they will be able to be updated.

Hope that helps

Susan

[Veronique]

Hi Susan,

I didn't precise but my Customer are Jira users : they can create a ticket, but I can't add them as watcher

[Susan Hauth _Jira Queen_]

Hi Veronique,

Your customers don't need to be licensed to create issues. 

Susan

[Veronique]

How can I know if they are ( or not ) licensed users ?

Vero

[Susan Hauth _Jira Queen_]

Hi,

Are you cloud or server?

Susan