Select people to assign in the request form...

[Salih Zengin]

Hey,

do u guys know a way to create a field where I can select the future assign agent directly?

So a customer can choose from a support form his/her fav. agent, something like this.

Best

[Ashkan Malekly]

Hiii @Salih Zengin 

You can make a field as user picker (single user picker) and then create automation and after choosing the options in the field user picker, then the automation assign the issue according to this field (single user picker )

[Salih Zengin]

How directly? I mean the custom field is ok, single user picker and a group with spefific users are also clear. But from where can I use the automation to assign?

[Ashkan Malekly]

Hi @Salih Zengin 

In project automation you can write when issue created and in condition you can write if that custom field (user picker) select user a for example then assign to user a.

The project automation is in the setting of your project.

[Salih Zengin]

I cant find any fields or settings for the assign?
https://confluence.atlassian.com/servicedeskserver/automating-your-service-desk-939926334.html

[Salih Zengin]

When this happens...
Issue created
Then do this...
Edit Issue...
Field...Assignee
Automatic.

Where can I say, "Pick the user from the request customize field where the user is selected."?

[Ashkan Malekly]

In condition you can use first option and write jql and say custom field (user picker) = a and in next step (then) say edit issue and choose assignee option and then assign = a

[Salih Zengin]

The value 'a' does not exist for the field :/
Is there no Guideline for this case? It cant be so difficult, isnt it?

[Ashkan Malekly]

No it is not difficult buddy. The value a is just for instance. We are in midnight . Tomorrow at work i will send a case for u , right now i don't have access my computer if it is not late?

[Salih Zengin]

Thanks, It is, but this is bothering me the whole weekend, TBH. :) I am looking forward to hear from you.

[Ashkan Malekly]

Don't worry there is not anything that will not be unsolved. 

[Salih Zengin]

Hey Ashkan, time to explain now? :) I am still confused.

[Ashkan Malekly]

Hii @Salih Zengin 

Excuse me for the delay. let me speak about what you want. You have a portal and now you have some agents and maybe in the future the number of agents increase. For the present agents, there is not any problem. But for the future agents, you have a problem that how to add future agents in the field of the assignee (i mean they can be assignable). This is the problem? And could you tell me how many agents do you have?

Thanks a lot

[Salih Zengin]

Hey no worries, i am thankful for your help :)

• I have created a group called "portal agents", currently just me for testing
• this group is added to a customize field with single user picker
• this single user picker is in the request form as "Choose favorite agent"

What I want is, when a customer choose a favorite agent, the ticket should assign directly to this agent. Automatically.

[Ashkan Malekly]

Okey 

after adding agents to the custom field (user picker ). Then go to the setting of your project and project automation and write as photo bellow:

[Salih Zengin]

It looks different for me, and it doesnt accept any variable like X or test.

Also for THEN. I choosed edit issue and Assign, and i can only choose People in the list, no variable.

Any ideas? I mean Project Setting and Automation, but i use a cloud version, maybe this makes some differrent?

[Ashkan Malekly]

This is the automation you wrote. You must write in project automation(

Automation for Jira add-on). 

[Salih Zengin]

Meh means i have to pay for this? Not cheap for month for 150 users :) I will to prove how urgent this feature is.

Thanks a lot.

[Ashkan Malekly]

Hi @Salih Zengin 

Yes cause of cloud version :(. Excuse me. I have never work with cloud version. Atlassian is luxury company ;) in automation you can not write smart value like in my photo? I dont have any access to my computer in this week so i can not check it.

Wish u the best :)