Community resources
Community resources
Community resources
Jira Service Management
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We're currently Unthread customers looking to bring all our work into Jira for better reporting. One hurdle we have been running into is how to manage our client base in Jira Service Management, part...
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Hello, Is it possible (is there a way or plugin) to make changes like creating request in JSM or new tickets offline (no internet connection) to later sync with Jira Cloud and upload those changes t...
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Subject line says it all. I have an automation that re-opens the ticket with reply. Only problem is that I'm typically dropping internal notes into the ticket, and I don't need the workfl...
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I have created a change management project that will require 1 user of a certain group to approve the change before we can implement it. I understand how to set up approvals in the workflow and see w...
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Hi Team, Hope you are doing well! I'm new using Jira Automations and I need help with the following. I have project A where we receive accesses requests, project B where we have the ...
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I have a colleague who states this functionality appeared for about a week last week, then disappeared. On a JIRA board, when an issue's Due Date passes, the Due Date is shown on the card deta...
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I am trying to run a job in Data Manager Adapter Client based on this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/run-a-job/ I have generated an adapter token an...
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Hello, I hope you can help me I have the role of User Admin Access, I received an invitation to join as a Customer, I accepted it and when I entered the instance it did not let me see my own...
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Hello, I have a case where on a Script listener I want the action to check if the assignee is account id '999' if it is already 999 then take no action, if the assignee account id is not 999 then ass...
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I created a demo instance for study about JSM, and the Automation page changed, I no longer have the previous interface nor the new interface with Intelligence, only "Legacy Automation". Does anyone ...
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Hello, After upgrading to JSM 10, it seems that if I add a couple of languages to my JSM project, and try to translate some fields in those languages, only the last language that I add translations ...
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We manage several projects/applications with different versions that can be in progress at any given time. Is there a way to associate Issues/Tasks with a version within a project? We need to report ...
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Hi all, The workflow I'm trying to create is: Ticket created in JSM board --> linked ticket created in Jira software board. When status of ticket is updated in Jira, update the t...
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Hello everyone In Jira Service Management on the Asset view, there is that QR-Code button which shows/generates a QR-Code for printing, and when I scan that code, the link is something like this:&nb...
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Hi There, We want to use the Jira Service Management desk for our customers' needs and questions in SLA. But firstly, we would like to be sure whether everything is fit or not for us. There a...
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My company uses Jira Service Management and has an extensive list of external customer contacts in our database who have requested tech support. Our software development team also uses Jira So...
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I have an Opsgenie team 'Team A'. I have an escalation policy set up so... after 0 minutes, it will page out to a contact from 'engineer schedule 1' if not acknowledged after 10 minutes, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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When receiving a ticket from a customer and I need to ask another department for some assistance in order to close the ticket, can I send an internal comment as a private CC to someone'...
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Hello, we want to use JSM to register some service request on a confirmation of an event. This is the scenario: A customer create an event, that is "assigned" to an agent. This event should be reg...
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Hi everybody, My name is Leo, writing you from Move Work Forward. At Microsoft Ignite in Chicago this week. Disclaimer: I am seeking your feedback and input. We made a proof of concept for Jira...
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I would like to find all tickets, within a specified time period, that I assigned to colleagues. I did not take ownership of these tickets, I assigned them directly from the ticket queue. Is there a ...
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So I have an Opsgenie GCP integration and use it for several of our services, all our services are working except one and we can not figure out why even though the setup is copy pasted from the other...
- Question
- opsgenie
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Hello, can i control the visibility of a request type inside the customer portal, based on the user's login?
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https://confluence.atlassian.com/jirakb/automatically-create-incidents-from-alerts-in-jira-service-management-for-a-specific-team-1456342857.html Hi All how can we enable this f...
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Hi there, Is there a way to disable/ mute all notifications for one customer in Jira Service Management? A couple of our customers are 3rd parties who use different ticket sys...
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