Community resources
Community resources
Jira Service Management
-
Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column tha...
-
I have an existing workflow for our data request form. I want to change the workflow to streamline the process. I am concerned about older tasks, will changing the workflow to a status that is not as...
-
I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these ...
-
Hi We'd need to extract the reporter's email address (and/or also name but that's secondary) of the raw email and put it in a custom field. Anyone knows how to?
-
Olá pessoal, eu preciso saber se consigo, através numa automação, compartilhar um ticket com uma organização. A ideia é criar uma Organização, incluir clientes, não agentes, nesta organização, e com...
-
Estoy usando la aplicación para el tema de tickes pero al momento de cambiar de estados y demás no le llegan los mensajes a los clientes para que ellos tengan el seguimiento de los cambios de estado ...
-
How can I integrate an app link in Jira? We have an ERP that has a link in this format Sib: The browser opens this link but Jira does not want to display it. How i can solve that? ClearText&n...
-
This is within the jira service management. Whilst submitting a request, as an admin I can test the picker and see other users that I can add, as a user I can't see other users. I have endlessly ch...
-
Hi, I am using a request form to create tickets, which then contain the forms as attachments. My agents would like form fields that have not been filled in to be hidden. Is this possible? Tha...
-
Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluen...
-
Duplication of tickets into other project.Possibilit duplication to multiple projects simultaneousl.
Hi Community! I am looking for a solution to one of my plans for a jira process: I am trying to set so that after updating specific options in a multiple select field, a ticket would duplicat...
-
Hi, I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they ar...
-
Dears, I ask this question many time without any result How I can control which fields or section in created issues can be edited for example, if I want to close only some fields in th...
-
Hello. This is a question to ensure JSM is capable of supporting our customer base. Its probably easier to explain a use case and see if there is any input if this is achievable or if we need to re...
-
I want to auto-calculate an incident's priority based on a matrix calculation of two inputs filled in the incident's form: I have an Impact field with these values: Impact level: High-System Wid...
-
Hello, is it possible to copy or export complete object schemas in asset management? We have created an object schema and it needs to be moved to a partner Jira system. Is this possible and can we...
-
Hi all, I am editing the email notification template, how can I remove the default border(above the reply above this line)? Thank you for your support and advice!
-
I have two custom fields in which the staff ID of the resigned/replaced employee—this needs to be mandatory during issue creation if the vacancy type is “Replacement.
-
Everyone that had an account in our previous ticketing system will receive a new account. But to make sure we do not miss any email requests from people that do not have an account yet, we would like...
-
We usually record our on-call schedules for teams within Confluence. Recently we've begun the transition to Opsgenie scheduling however, it would still be very useful to utilise the Confluence space ...
-
Jira Automation get count of issues using label having different values (For ex: SIT, UAT) I am using a Jira Data Center and Jira Automation works perfectly fine. JQL results 10 Jira Cards; SIT Labe...
-
Hi! What is the smart value to set the date field to the following day? I see the next business day and next day of the week, but I literally just want it to set to tomorrow. Thanks!
-
Hi all, I have one customer who can only see her service portal requests. She is part of the same group, has the same role as others who can see everyone's requests. She was able to see ...
-
Hola estimados Tengo un proyecto de asistencia con multiples tipos de solicitudes en el portal, como puedo hacer para que en un tipo de solicitud específica solo x usuarios específicos p...
-
I'd like to get historical data view for tickets per client. Our JIRA project was setup with custom fields where we put in the client name. However, there are 2 separate custom fields wecreated with ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 14 | |
| 8 | |
| 7 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 3 hours ago | ||
| 6 hours ago | ||
| yesterday | ||
| yesterday |