Community resources
Community resources
Community resources
Jira Service Management
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When accessing JSM through company laptops, the avatar icons for individuals are either their picture, or a set of initials identifying them. Some of our users have Azure Virtual Desktops ra...
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We are trying to build a service catalogue for changes and using asset objects within the JSM form. Users can select multiple services affected and this requires multiple approvers to sign off the c...
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Hello, I tryed to do a variable comment of a forms input. I created a variable and filled it with the forms information an this works fine. it returns the answer 1. If i try t...
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If I go create a new request type, as part of the wizard, it is possible to create and customize the request form. The problem is that once I do that, if I decide to go and edit the same form some ti...
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Hi Everyone, hope all is well. I am trying to use a workflow validator "Field Required Validator (JMWE app)' Validator for this transition". The criteria I am trying to build around is that if ...
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Hi I am writing a Tempo report in Tempo and I need to filter the report by specific categories so that I may do a mass edit and fix those erroneously captured categories. Currently I am forced to s...
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Currently, we are on JSM's standard plan with 5 members, while the rest of the employees have been added as customers. If we switch to JSM's free tier, will customers still be able to raise requests ...
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"JQL Query for Detecting 'In Progress' Status Unchanged for 3 Days with Email Notification in Projec
Tell me how to create a JQL query for when the status is "In Progress" and it hasn't changed for 3 days, so an email is sent. The project name is LGLN.
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Goal: When a ticket is created, automatically change the security level according to issue type. Problem: When creating the rule in automation, the "Security Level" field under "Edit issue f...
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Hi, Whenever any customer joins JSM. all the admins receive notifications with a header ' User Name has joined Jira Service Management ' How can stop these notifications?
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I need an automation to create an issue. In that issue that it creates, I need the automation to populate the label field. The contents of the label field need to come from a comma delimited text fie...
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Automation instructions on this support page do not work. It appears that the smart value either doesn't exist or is empty. Wondering if anyone else has figured out how to do this?
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Hi team, We have a plan to move from Connectwise to JSM cloud. Can anyone guide me the process to start and migrate the data. Any documentation or videos can be helpful.
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We have a JIRA Service Desk project with Request Forms based on issue type and request type. Once a ticket is created, we can add a form to it, but this form needs to be completed by our external cus...
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Hello! How do I get a list of JSM users using a license. I can see in my billing preview that we are using 94 of 100 licenses. When I click on that number it brings me to a list of ALL users. I woul...
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Hello, I have the following scenario: I have 5 connected email accounts on my JSM. Each of them is for a particular team in a department. I want to create an automation rule that assigns the issue w...
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I need to auto the form to the user/reporter to fill out the approval information, is this possible or not? what are the options to approach it. thanks in advance if any one know it.
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I have a question about the time intervals in OpsGenie, in a general sense but also specific to notification policies. I have a notification policy that defines windows from 10:00am to 4:00pm on all ...
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I have a JSM board that tracks "hardware" assets, "customer" assets, and "location" assets in each issue. In our organization setup, these assets are all linked (i.e. specific "hardware" are linked t...
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Good afternoon! I am trying to integrate Zabbix with JIRA to automatically create tickets, but I am unable to do so. My Zabbix version is 7.0, and I am using the default Zabbix webh...
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Hello! I am trying to create an AQL for when a value has changed in a custom attribute in Assets. For example, we have a Software object type with multiple user attributes: Technical Resource, Techn...
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Hi, Community! We announced the streamlined incident UI in May, which brings alert, on-call, and incident response features into Jira Service Management. Since the launch, we have been gathering yo...
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Hello, I created an automation rule to send email notifications after an issue is created. Is there any way to add the link of the service inside the email that is being sent from automation? I see w...
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Hi Team, As per the below diagram, the issue is missing approval in Business Approval stage. When requestor raised request, it goes to "Business Approval"(Customer) and there whoever pa...
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So my project currently has to ticket types that I am using for ticket creation externally with the API. I have one form that creates ticket from a phone call and another for email. Is there a way to...
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| August 6, 2025 1:26 AM PDT |