Community resources
Community resources
Community resources
Jira Service Management
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Hey fellow Atlassian users, We have noticed a minor issue with how Service Desk is handling email addresses when there is more than one recipient. As you know, the recipient of an email should usua...
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I've got an empty approval section. What's going on with my approval? Add screenshot
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Hi, I am using Jira Core 8.2.3 and JIRA Service Desk 4.2.3 version. I need to provide reports for monthly and weekly basis to my manager via email with attached excel data. I had already created the...
- Question
- jira-service-desk
- jira
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Dear All, In Hungary, there are some regular workdays moved to saturday. I would like to add these specific saturdays to the calendar as workday. Are there any solution for it, or should I open a ti...
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Hi, We have two projects active. both using the webportal. but if we create a customer in project B and this person goes to the webportal, they don't seem to have permission on the web...
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Dear Atlassian Community, Is there an option to use one mail in several different SD's? The idea is to validate the incoming mails by some way and sort them in their respective SD's. ...
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Is there a way to incorporate Dashboard and Service Desk report?
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G’day Jira Service Desk community! It’s been a big year and we have lots to share. We’re planning to give you a comprehensive update each quarter about the investments we’re making in Jira ...
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Incomings emails from particular email id getting rejected by jira service desk . How to whitelist them.
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I would like to display "time tracking" and "original estimate" to the customer in the request view. How is that possible? This customer needs to know the time estimates and the time spend o...
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While some public holidays fall on the same calendar day each year, many public holidays move around like Easter or Mondayised "observed" dates to give us long weekends. This creates a h...
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Hello, I want to alert a specific user if a ticket of a specific type is raised (alert product if a Feature request is raised). How can this be done? I dont see an option of adding a filter of...
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Hi! First of all, I would like to say a big thank you for the OpsGenie team for each integration (Slack, call routings, apps, Jira, etc.). Because that integration helps me to reduce the time of r...
- Article
- opsgenie
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https://my.atlassian.com/products/requestsupport/15052047 SEIN- https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-861682?sda_source=notification-email @Atlassian&nbs...
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I have currently set up the customer notifications in project settings for the approve to receive an email. However, currently the only email sent is to confirm that the request has been received by ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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After a server restart jira service desk will not be avaiable (404) Service is running i made no changes.
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I would like to change the configuration of an existing queue or remove it if I have created an new one instead.
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Hello, We would like to expand our user directory - we use Jira Server 8.5.1 with Jira Service Desk 4.5.1, Insight 8.0.3, Microsoft AD, but only users inside one particular Organizational Unit, whic...
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We are trying to create a Service Desk report to show top category selected when raising IT ticket. Please help to provide solution or jql filter.
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We are using Jira help desk on cloud. We need to schedule exporting reports to our spreadsheets. In our reports , we need to have a track of the changes in custom fields as well. For example, ...
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Hi, I am setting up a Service Desk instance, with 4 projects. 1 of these projects need to be accessible to anyone, the other 3 only to provisioned accounts. For the 250+ staff members who will need...
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Hi, This is related with : https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-customize-the-customer-portal-and-help-center/qaq-p/829569 as it was mentioned on the top lin...
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Hello, The default language of our Jira instance is German, the default language of the Service Desk project is English (UK). We conduct our support completely in English and therefore outgoing mess...
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Hi there, we want to turn on customer satisfaction survey on Jira Service Desk. Due to Data Protection issues we do not want everybody to be able to see rating and last agent in the Satisfact...
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Hi, I have integrated Teams and JSD using the following app https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?hosting=cloud&tab=overview But the problem is, When I try to...
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