Community resources
Community resources
Community resources
Jira Service Management
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The last couple of emails are being created with the incorrect reported email address. Instead of picking the address in the from line, it is using the to: address. This created a delay in us...
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I am looking for suggestions on how to handle escalations from service desk (tier 1) to tier 2. How we currently handle requests: Help desk takes the call and is able to resolve most requests...
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Hello, We recently updated to the Service Desk to 4.5.1 Everything seemed to be running normally. Tickets were pausing as normal when a comment was added. As of yesterday, when commenting on a tic...
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Hello Need help correcting my search issue project = MBU AND issuetype in (Fault, "Fiber Cut", Outage, "Routing Request", Support, "Vendor Issue") AND status = Closed ORDER BY creat...
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I want to embed the widget in our Salesforce platform. Because of security reasons, I'm not able to lead external sources, but I can upload and load the script as a static resource. So far so good. N...
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Hello guys! Some time ago I've worked on the company where Jira Service Desk has been the main tool. At the moment I need to run my own project and I stopped at Jira Service Desk setup. On my...
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Hi, is it possible to start and try out the system as a cloud version, and when the sysem grows and we are happy with it to migrate all createt content to the Jira Server Version?
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Hi We are running Jira behind a FW and now dev wants to start using github with jira integration. If we whitelist Github IPs, is that safe enough since its not possible to allow only certain github...
- Question
- jira
- jira-service-desk-server
- security
- server
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The clue is that Iam loged in with my account.
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Is it possible to auto assign user based on the following given inputs. - Ticket category - ID number The date is hosted on extern SQL Database.
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We are able to define which fields that are available in the Customer Portal when the customer is creating new issues. However, we would like to give them the opportunity to change values in certain ...
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Hi everyone, I've set up a new Jira instance recently and was wanting to create a Classic Service Desk project. However, when I choose change template and change category to Service Desk -...
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Our customers log tickets through Jira Service Desk portal, but somehow they cannot see an overview of all outstanding tickets. All tickets are logged through 3 request types using issue types incid...
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Hi Team, How can I convert customers email into request in Jira service desk. I am trying to setup, when any user sending a mail to our service desk, a reqeust has to create. Now when a...
- Question
- jira-service-desk
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Hi, I need to reduce the font-size in the introduction text box. We cannot reduce the font-size in the introduction text box. How to increase font-size?
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Hello. I purchased a service desk server license, but I want to switch to the cloud because it is difficult to maintain. Will I need to purchase a cloud license again? It has been 30 days since th...
- Question
- jira-service-desk
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We are trying the Jira Service desk for our organization. Unfortunately unable to figure out how to create a custom report for a couple of custom fields. Fields we added were Actual hours and Estimat...
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Not sure if this is a bug but when I visit the Kanban board we use (which has pulled tasks in from Jira Service Desk) the flags are always public and never private. Is this something t...
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Hi Somehow I can't change the card layout even though I'm a board administrator. The buttons is not clickable. What could be the reason for this? According to https://confluence.atlassian.com/jiraso...
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One user in our company is the only one having this issue. The service desk is showing a blank screen on the portal. One user had this and a laptop shut down and turn back on solved the problem, but ...
1,925 views 6 0 Deleted user November 26, 2019 -
If I click on "Customers" in the left navigation bar and search for a customer's name, I can only find non-agents. Agents don't appear in the list but sometimes they are customers too so we...
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I would like to roll out a new screen I have created. Upon testing though, it looks like it has removed all the custom field on the customer portal. Is it possible to have custom fields appear on th...
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Hi, We have two active projects. both using the service desk portal. When a new customer is created in project A by an agent who only has access to project A. The new customers also pops u...
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Hello. I wonder is there any way to allow users to use the costume field "User Picker (single user)" without them needing to use a Jira license? As it stands we have a small crew that works cases but...
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Good afternoon, We had a request from one of our customer's auditors for a SOC1 report and bridge letter as we do not manage the password settings ourselves. Would it be...
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