Community resources
Community resources
Community resources
Jira Service Management
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Our customers log tickets through Jira Service Desk portal, but somehow they cannot see an overview of all outstanding tickets. All tickets are logged through 3 request types using issue types incid...
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Hi Team, How can I convert customers email into request in Jira service desk. I am trying to setup, when any user sending a mail to our service desk, a reqeust has to create. Now when a...
- Question
- jira-service-desk
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Hi, I need to reduce the font-size in the introduction text box. We cannot reduce the font-size in the introduction text box. How to increase font-size?
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Hello. I purchased a service desk server license, but I want to switch to the cloud because it is difficult to maintain. Will I need to purchase a cloud license again? It has been 30 days since th...
- Question
- jira-service-desk
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We are trying the Jira Service desk for our organization. Unfortunately unable to figure out how to create a custom report for a couple of custom fields. Fields we added were Actual hours and Estimat...
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Not sure if this is a bug but when I visit the Kanban board we use (which has pulled tasks in from Jira Service Desk) the flags are always public and never private. Is this something t...
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Hi Somehow I can't change the card layout even though I'm a board administrator. The buttons is not clickable. What could be the reason for this? According to https://confluence.atlassian.com/jiraso...
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One user in our company is the only one having this issue. The service desk is showing a blank screen on the portal. One user had this and a laptop shut down and turn back on solved the problem, but ...
1,924 views 6 0 Deleted user November 26, 2019 -
If I click on "Customers" in the left navigation bar and search for a customer's name, I can only find non-agents. Agents don't appear in the list but sometimes they are customers too so we...
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I would like to roll out a new screen I have created. Upon testing though, it looks like it has removed all the custom field on the customer portal. Is it possible to have custom fields appear on th...
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Hi, We have two active projects. both using the service desk portal. When a new customer is created in project A by an agent who only has access to project A. The new customers also pops u...
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Hello. I wonder is there any way to allow users to use the costume field "User Picker (single user)" without them needing to use a Jira license? As it stands we have a small crew that works cases but...
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Good afternoon, We had a request from one of our customer's auditors for a SOC1 report and bridge letter as we do not manage the password settings ourselves. Would it be...
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I have a "sync attachement listener" - listening on "Issue updated" and I works fine from the JIRA Interface. The code is partly: ------- List changeItems = event.getChangeLog()?.getRelated("Child...
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Hi, ist here a way to show the transition button for agents when the use a mobile device (mobile view)?
552 views 3 0 Deleted user November 26, 2019 -
We are trying to restrict our services to specific client networks. so,in that process Can you please help us with solution How To Configure Client IP In Our Server and also Is there any option...
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Hi, we would like to use jira service desk for our external technicans. Actually they give a paper work-report signed by hand from our customers to prove they work. Is it possible that the c...
348 views 0 1 Deleted user November 26, 2019 -
Hi Team, we have multiple queues under a project in JIRA service desk. I wanted to check how can I define separate SLAs for different queues under a same project? Any documentation or process ...
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Literally yesterday my service desk was sending emails as support@[mydomain] Today, everything has gone back to the default jira@[servicedeskurl] What's going on? I can't even edit the outgoing mai...
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Hi, I am new to jira and got confused different pricing for different systems. I would like to know price for using jira service desk with confluence for both cloud and host server. Monthy an...
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How to change the chart format in a Service Desk Report? Instead of the default line graph is there any way we can change the graph format?
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We have a Service desk instance and I need to know how to create a report to show how many days does tickets are being resolved.
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Hello, we recently moved from JIRA standalone Software 7.x to 8.5.1 dockerized (official atlassian image). Service desk is installed as plugin in Version 4.5.1. Host is running on ubuntu 18.04 and t...
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Hello, folks, I hope you can help me. I'm setting up a Jira Service Desk to give some help to my wife's company. Recently we also established "Jira Software" there. Now I try to register my wife as...
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Is it possible to only send Jira ticket notifications during certain hours, or pause these during certain hours? We've got an out of hours team who need to receive these emails, but we don't want th...
Atlassian Community Events
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