Community resources
Community resources
Jira Service Management
-
Hi, we need two completely different branded Portals/Help Centers for two projects. But so far when I configure the portal in the first project, the portal in the second project looks identically. ...
-
Hello, On my Next-Gen JSD I deleted a 'Change Request' request type and it uses a workflow I now need. Is there a way for me to recover it or copy it from another project? Or do I h...
-
Each time I close or update a ticket it says that another user has closed it. It is the main admin user, yet I am also a company admin. Is there a setting I can use to change this to m...
-
On the bottom right corner, Technician, Total Time Spent, Remaining Estimate, and Who's Viewing? How can I remove or modify those fields?
-
I've been the JIRA admin for my team for several years and it seems that in the last JIRA Cloud update the Watcher field is now gone and I can't find it in the Admin panels to add it back to my Servi...
-
I have a ticket in service desk that has been submitted without an approver. The service desk agent determines that an approval is needed and manually adds the approver. Is there a way to send an ema...
-
Hello, I've noticed on my test instance that if a user has application access to JSD and has not been added as an agent to a project and the project has open access the user can log on and e...
-
As of now as soon as a ticket is created it notifes me in opsgenie but what i want is that one a ticket is set to In Progress and has a Jira priority of Sev 1 it should then send the notification to ...
- Question
- opsgenie
-
I am trying to get Service Desk Cloud to connect to a Kiosk account that I created in our Office 365. (I have even tried converting the account over to a E3 license) I have tried setting it up as a ...
-
Hi there, we're currently using PagerDuty but I've started to look over the fence on Opsgenie. It looks feature rich but I can't find any resources on time based alert grouping. It's a...
- Question
- opsgenie
-
Good afternoon, We use Jira to work on incidents. The incidents enter us by email. If I solve an incident and move it to a completed state, I need that if the client answers me about that email we s...
671 views 4 1 Deleted user January 21, 2020- Question
- jira-service-desk
-
We are testing people's data database by connecting it to JIRA Servicedesk via script runner resources. We would like to display the following people data into custom fields like: DB column(s) ...
-
Hallo everybody, I have a question regarding some email concepts and I don't get the 'big picture': - In my understanding I need to configure in general the Incoming Mail Handler. This enab...
-
When a ticket is raised by the Support team and the organization is associated an email goes out to all customers within that organization. However, when 1 person within the organization respon...
-
Hi, Is there a way to export all the Jira data to report off of the Pivot? Also, Can we get to see the tables in the backend? Thank you.
-
Hey all, We recently started using JSD. After the first week, one big issue arose: We want to allow users to be able to send requests via mail and we want users to be able to read o...
1,176 views 3 2 Deleted user January 21, 2020 -
Nothing here, Solved it on my own
-
Hi all, I have a self hosted Confluence and Jira service desk however is not clear how I can connect them together. Any ideas or article that I could use as reference? &n...
-
My Logstash using file input which mean its stream the file log. Everytime i added the new one (new log) it sent to the elastic index but it wont triggered the opsgenie to create an alert. but when i...
-
Hi everybody, just to verify: We have two Organizations here and we want to have specific portals for each organization. My understanding is: - I need two projects, one per Organization - Each pro...
-
Hey, in the Customers is this note: Everyone with an account on this Jira instance is a customer. Every User I have in the project is listed there beside one user. His role is just 'administrator'...
-
Hi, I am all of a sudden getting the same issue but im on a paid plan?
- Question
- jira-service-desk
-
Hello. I would like to create a simple inventory for my Jira Servicedesk. Basically, we have a IT storage room with computers, monitors, switches ect, and I would like to be able to track what we ha...
-
I want to assign default Approver for a customer/organization. For eg: if someone from the Sales Team wants to request for an Asset via JIRA Service Desk, right now he will have to add the app...
-
Now Jira is creating only one LTB report, cannot create another after correction. Please help.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 9 | |
| 8 | |
| 7 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| Thursday | ||
| Tuesday | ||
| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |