Jira Service Management

Dear Atlassian Support, I activated customer notifications for comments getting added to a request. Now I want that the customer is getting two emails, when I add two comments within 1min. Unfortuna...

• Question
• jira-service-desk

Parent issue Type: Sub Engagement Child issueType: Contract details. A parent issue can have n number of subtask(child issue). Each subtask has a field "oracle project #". Requirement: I need to ...

• Question
• jira-service-desk

I'm trying to make the customer portal for customers for a specific project which contains an portal. I have setup the permissions withing the permission scheme but it still does not allow customers ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Team, Need to address the vulnerability "NTP clock variables information disclosure", may I know how do we check and fix this? I have jira 7.12 version and we are soon planning to upgrade to 8.6 in ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

how can i set up an email service

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there, We would like to send welcome emails to our customers. These emails will include information of how to use the Service Desk and a few steps of our process. We want to manage and keep ever...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi There,    We have a couple of SLA's in place, but have one that doesn't work that well. We have cases where we have to meet an SLA time using a workaround to keep the business running...

• Question
• cloud
• jira-service-desk

Hi, I don't fully understand the Service Desk Agent system. There are 3 Agents and we have 50 user licens in Jira. What exactly are the differences between those Agents and the other Jira users? Wha...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I have quite a lot of issue with this format: Summary: "21389213219 Example summary 1" Reporter: "no-reply@example.com" Text: " Name: Customer Name Email: customer@example.com Requ...

• Question
• cloud
• jira-service-desk

I am trying to extract the records of those JIRA tickets from a particular project which has linked issue's and issue type should be BUG or DEFECT.   Tried something like this: Project = FNT ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,    This is JIRA v8.3.1 with  JIRA Service Desk Application v4.3.1   I am working in a language translation, so I went to atlassian repository and downloaded the se...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Scenario 1: Change Request is created by a customer and filled up initiating Division field as "Team A", after filling-up the necessary fields, he will manually change the status to "Ready for Sanit...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We would like to display our Atlas CRM Company & Contact fields in filter results, queue columns, and dashboards for issues linked to Atlas CRM Companys & Contacts. I can use JQL to query by...

• Question
• atlas-crm
• cloud
• jira-service-desk

Hi,  we use JIRA (cloud version) currently and would be going to self-hosting architecture for a number of reasons. My question is, 1. that are there any configurations that are different for...

• Question
• cloud
• jira-service-desk-cloud

I accidentally upgraded to the latest Jira interface. Is there a way to revert back to the older version?

• Question
• jira-service-desk

Hi,   I am using diff functions to calculate the aging of a given a ticket.  {{now.diff(issue.created).prettyPrint}} the output is negative but my answer is like -3 days 8 hours. How ca...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Support, I have added confluence knowledge base to servicedesk, but when I am trying to search some articles from that space it is not working. I saw a video when you search for smth you recei...

• Question
• jira-service-desk
• jira-service-desk-server
• knowledge-base
• server

Hi,  On JIRA service desk cloud, we struggle with email notification settings.  On a classic service desk project, all users are added, with the same role (service desk team).  Some...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The new Jira Service Desk Next-Gen project type comes as the simplified solution for easy to start and use for your help desks, without needing a Jira administrator. One of the differences in compa...

• Article
• access
• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

Hello, Is it possibile to export cloud backup of a single project? When I download the xml + images zip I have no option to choose which project to backup, and the xml downloaded has different proje...

• Question
• backup
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to combine several requests into a single request? I don't want to close them because they either involve several people or are the same request with more info.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When I tried to create the Service Desk Widget, the following error message appeared: Any help will be appreciated.  

• Question
• cloud
• jira-service-desk

Hello All. I'm new to Jira SD and busy setting up projects for Incident, Request and Change Management in Next Gen. We will not be using emails to generate requests so I wish to disable the Issue T...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

around 20 emails a day from people that don't actually need to create a ticket. A few of them are from our internal system. I want to know if I can drop all requests that come from someemail@example....

• Question
• cloud
• jira-service-desk

Hi all, I'm new on Jira. I'm setting up some Service Desk Rules. I need to write these rules: 1- Link a new created issue with other existing issues if some fields are similar. 2- Assign an issue ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud