Community resources
Community resources
Community resources
Jira Service Management
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Hello, We would like to expand our user directory - we use Jira Server 8.5.1 with Jira Service Desk 4.5.1, Insight 8.0.3, Microsoft AD, but only users inside one particular Organizational Unit, whic...
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We are trying to create a Service Desk report to show top category selected when raising IT ticket. Please help to provide solution or jql filter.
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We are using Jira help desk on cloud. We need to schedule exporting reports to our spreadsheets. In our reports , we need to have a track of the changes in custom fields as well. For example, ...
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Hi, I am setting up a Service Desk instance, with 4 projects. 1 of these projects need to be accessible to anyone, the other 3 only to provisioned accounts. For the 250+ staff members who will need...
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Hi, This is related with : https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-customize-the-customer-portal-and-help-center/qaq-p/829569 as it was mentioned on the top lin...
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Hello, The default language of our Jira instance is German, the default language of the Service Desk project is English (UK). We conduct our support completely in English and therefore outgoing mess...
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Hi there, we want to turn on customer satisfaction survey on Jira Service Desk. Due to Data Protection issues we do not want everybody to be able to see rating and last agent in the Satisfact...
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Hi, I have integrated Teams and JSD using the following app https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?hosting=cloud&tab=overview But the problem is, When I try to...
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Sometimes we close tickets by accident, and we'd like to have the ability to re-open issues and have an issue transition from Closed to In Progress if needed. How can we do so?
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I cant delete an hidden request. Iam trying to configure new EMAIL REQUEST but a I nedd to delete or configure the older one. but I cant delete. https://prnt.sc/q3em1t I need to configure new AL...
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Can we enable Script-Runner Issue-Picker Field for JIRA Service Desk Customer Portal?
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Hi Is there some feature or addon that let customers search or filter a ticket from the opened ticket list using a custom field value? For example using a invoice number that was entered in the requ...
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Missing service desk Custom fields in my Custom fields list.. Fields like Approvals, Customer Request Type , Organizations, Request Participants... How to retain those fields.. FYI, I have install...
- Question
- jira-service-desk
- jira
- jira-server
- server
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I have installed opsgenie oec on to my server to try to get some integration going. I made a small config.json file that i'm trying to execute, but an FATA error shows up(picture), saying it could n...
- Question
- opsgenie
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Hi guys, is there a way to get Customer Request Type Category Name? On of my customers needs it and my knowledge ending with issue.get("customfield_13918")?.name where the 13918 is Custom...
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Our team should always record the time needed to complete a task. To ensure that I would like to enable the change of the status from "In progress" to "done" only if hours are logged. Is there a way ...
- Question
- jira-service-desk
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How can ı bind related issue's date field?
- Question
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Como faço ao fechar uma requisição de servicedesk, abrir automaticamente um documento no confluence para registra essa execução ?
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Hi, I have created an integration that every time an Opsgenie alert is created and incident ticket is created in certain project in Jira. I was thinking if it's possible to set some rules so the Inc...
- Question
- automation
- integration
- jira
- opsgenie
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Hello, We want to set an SLA on acceptable number of tickets and when this is breached we would like an alert to be sent (probably via Slack) to warn that the SLA has been breached.&nb...
- Question
- jira-service-desk
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why do not appear in the new versión the option print and export? how can i export or print without has to return to old version? can i have the old version all time without continuum changing? My...
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My Service Desk is not sending any customer satisfaction questions. How do i fix this?
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Hi Team, I'm developing a plugin for Jira service desk server application. I'm writing a user interface code in sample1.vm file. At the same time, I need to parse some contents from some other vm f...
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On a Service Desk issue, the only information related to the Software Project issue is via the Issue Links. So if I need to find information on what developer is assigned etc, then I need to click in...
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I need to know how to create cascading dropdown lists in JIRA Service Desk, The custom fields option is in JIRA not JIRA SD.
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