supporting of china character

[jo.you]

i am using jira system in our company

when i attached files that have china chracters

the file name is breking

[Adrian Stephen]

Hi @jo.you 

Can you first check if the correct encoding is being used? 

I suspect that JIRA might be using the wrong encoding which is causing this issue.

To resolve this issue, please follow the steps from:

• [JIRA Application internationalisation and encoding troubleshooting|https://confluence.atlassian.com/jirakb/jira-application-internationalisation-and-encoding-troubleshooting-203394762.html]

1. Stop JIRA
2. Follow the steps from this page:https://confluence.atlassian.com/adminjiraserver070/setting-properties-and-options-on-startup-749383528.html
3. From /bin, open setenv.sh.
4. Find the section JVM_SUPPORT_RECOMMENDED_ARGS=
5. Add the following arguments in that section

   JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8"

6. Save that file
7. Restart the application and verify if the issue is fixed