Jira Service Management

I'm trying to find a workaround for Jira not have ticket templates. I thought I could create a ticket, add a "template" label, and then clone when needed. Unfortunately, the cloning process doesn't ...

• Question
• cloud
• jira-service-desk
• notification

When I select an existing filter it provides the correct information. When I try to export the data, in any format, I receive the columns of the last filter that I saved.  For example, I saved a...

• Question
• cloud
• jira-service-desk

I am trying to send an email alert to our agents when a specific customer as created a Critical or Major issue. I have done this on the old automation but it does not send an email it just adds a com...

• Question
• cloud
• jira-service-desk

We have an SLA for assigning a ticket to an agent, but for low-level priorities, this only applies to business days. I have figured out a way to send an email that the ticket needs to be assigned, b...

• Question
• cloud
• jira-service-desk

I'm trying to upload my end users so they can submit tickets. I exported my list from O365, pasted and edit as needed in Notepad++, then copy and past into Add Customers. some add some do not.

• Question
• cloud
• jira-service-desk

Version: Jira Server Product: Jira Service Desk   Hi Everyone, I need a help to troubleshooting IMAP's Settings, when i set the necessary configs no one email / message is created on /var/at...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have an inconsistent issue (happens infrequently, but enough that our users report it once or twice a week). When navigating to a service desk portal the image links do not load and then when a us...

• Question
• jira-service-desk

Hi, we just created a free test account however the system is stuck in the onboarding screen secure/WelcomeToSD.jspa?decorator=jsd-onboarding where no matter what I click I get an error "We couldn't...

• Question
• cloud
• jira-service-desk

Is there a way to publish Who is on call Schedule from Opsgenie to a publically available resource like Confluence. Where other team members can actually see the schedule and contact the concerned pe...

• Question
• cloud
• opsgenie

Running the command sample from the link : https://bobswift.atlassian.net/wiki/spaces/SUPPORT/pages/1004209825/Adding+users+in+bulk+to+ServiceDesk+organizations+using+CLI >acli ..... --action ru...

• Question
• cloud
• jira-service-desk-cloud

Hi All, I have a two different projects in both JIRA and JIRA Service desk. I'd like to try to realise whatever benefit there is in running both JIRA and JIRA Service Desk in my organisation by sho...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

I tried multiple examples of code that sends an email from a listener and they all fail at import lines. Anyone has a working cloud script listener that does that? a basic Issue Updated event and d...

• Question
• cloud
• jira-service-desk
• listener
• script-listener
• scriptrunner

I need to reset the phone to factory

• Question
• cloud
• jira-service-desk

I have a Service Desk that will need multiple Service Requests With Approval. These different Requests With Approvals will require different workflows. What is the best way to handle this? I'm assumi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We'd like to use Jira Service Desk Cloud to log new service tickets in a next-gen project. We have a second project which is a classic business project, containing one issue for each of our company's...

• Question
• cloud
• jira-service-desk

Hi,   I need to open new ticket when a closed ticket is commented by customer. Automation rules only show option to re-open...   Any solution?   Regards

• Question
• jira-service-desk

Hi there, We are new to the JIRA service desk. And currently creating separate queues for separate teams (Sales, Success, Support). So far able to create queues with particular tags with no issues. ...

• Question
• cloud
• jira-service-desk

hi,  when a client raises a issue on the Client Portal and is ready to be assigned, when it is assigned is it possible that the system send a notification to JIRA service desk user that a issue...

• Question
• cloud
• jira-service-desk

Hi there, I have configured both the part of sending alerts by Amazon SNS to opgenie with custom actions and the return from Opsgenie to Amazon SNS when the resolving user clicks on any of the custo...

• Question
• amazon
• opsgenie

We have 2 service desk project for 2 different products and we do not want members of service desk1 to browse project of service desk2 and vice-e-versa.  I think members of both project are in ...

• Question
• jira-service-desk
• jira-service-desk-server
• permission
• server

This article introduces a configuration to let the service desk customers (portal-only users) login with SAML protocol.   (1) Prerequisite You are: an organization admin of the or...

• Article
• cloud
• jira-service-desk
• jira-service-desk-cloud

I've used Jira and Service Desk at employers and signed up for a separate free (3 agent) JSD account for supporting a non-profit event. Testing went great and the event started great. Then email to p...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud

Dear all, in order to see SLAs timing on a specific tickets the user must be an Agent. Managers that are not agents need to see this kind of fields. Do you agree ? Is there somethign in the JSD ba...

• Question
• atl-orange
• cloud
• jira-service-desk

Hey Everyone, I have just started an IT job where they use Jira Software. I am currently looking into videos on how to use the software, I am looking at LinkedIn Learning Videos, Any recommendations...

• Question
• cloud
• jira-service-desk

Does anyone know how to create a simple report that displays all the time logged on issues by a user for a specific time period?   We can log the time in the issues, but there's no way to disp...

• Question
• cloud
• jira-service-desk