Community resources
Community resources
Community resources
Jira Service Management
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I need to rebuild our JSD/create a new project to accomplish the following goals: Goal is: Some kind of trigger to or ticket creation ideally with Confluence where HR can enter a multiple choice ...
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Hello, I am setting up our service desk with some automation functions using the Automation Lite app as we use specific terms and subjects in our emails to categorize them in our current sys...
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I have a single instance of Jira locally installed. I am using Service desk for general help desk inquiries and issues. In the case of an item where I want to escalate to the software tea...
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Hello. Please tell me this isn't SOP for the JQL field in Project Automation, because I'm about to go apoplectic! I have a rule set up, and it works fine, but I want to edit the JQL for one of...
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We use Jira Service desk with our outside clients who email issues/changes into Service desk. If the item is deemed a change we create a linked task in a Jira software project to represent the change...
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Hello all, I am trying to define some sub-tasks for specific requests on service desk. For example, when user requests a replacement for a badge: the issue will have sub-tasks as disable the o...
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I have created a help desk Widget for IT. We have employees in different locations and it gets hard to track the request that come in. can someone help me add the location feature to my help desk wid...
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Hello I find myself in awkward situation i got assigned the task of administrating an already build-and-running Jira Service Desk (Build by someone thats not longer here), Fist task wo...
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Hi, Is it possible to create a report of tickets by time to first response? (or JIRA filter) I need to see how long opened tickets were unassigned.
2,399 views 1 0 Deleted user February 5, 2020 -
Here is the desired scenario: Ability to reply to a customer from within their own comment within the Activity section. (By adding a reply button to the comments section. This Reply to Customer to ...
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In our projects we work with an 24x7 calendar as well as an offices times calendar. For prio 1 issues we have to achieve the SLA goal based on the 24x7 calendar. For all other priorities we have to r...
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Currently, service desk customers can only view the tickets they raise themselves on the portal and cannot view any tickets raised by us (tech support team) on behalf of them on the same project. &n...
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- cloud
- jira-service-desk-cloud
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Hi, When a customer is sending us an email to create a Jira issue: is it possible to set CC as watchers automatically please? Even if they are not already in the database? I don't manage to do this....
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I am attempting to create an SQL query that will show any tickets that are within 20% of breaching the SLA goal I've put. For example: if the goal is 10 hours, I want to see which tickets are within ...
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hi we are using Jira for mintenance department our costumers send us emails to our "support" mail and those emails are converted to Jira tasks. i removed some users from our system and now when th...
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Jira Service Desk cloud. i have a series of service requests. each service request has a custom field called product. i would like to build a list of requests with a grouping by product. i started to...
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Is there a possibility to link objects from i-doit CMDB to Jira tickets / add tickets to objects in idoit? Thank you
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I want to set up a small Jira Service Desk environment for training purposes but I don't need any other Jira products. Can Jira Service Desk run without Jira Core?
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Hi One of my Customer is not getting notification from the Services desk but his colleague is how do I find why he/she is not getting any notification Kind Regards Gautam
283 views 1 0 Deleted user February 5, 2020 -
...nd add other request recipients. We want these customers to receive the notifications and public updates. They are not getting any emails through. Our notifications appear to be set up c...
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Can I, as a project administrator, send an e-mail/notification to all customers of the project? For example: I'd like to inform them about some new steps we took in the project or I would like...
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N/A
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Hello! Since some time we have a problem with email notification display in French. The particular caracters are displayed that way: "Anna Mamontova a chang� l'�tat � En cours." instead of "...
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new version of JSD released on Feb-4, 2020 does not allow create fully reciprocal application links?
New version of JSD released on Feb-4, 2020 does not allow create fully reciprocal application links In the new issue view (https://support.atlassian.com/jira-service-desk-cloud/docs/changes-to-reque...
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In the ServiceDesk under the Requests, we don't have the right Status for closed Tickets. I made Custom Status for the WF but why can't it handle that costum "closed" Status?
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| July 24, 2025 12:26 PM PDT |