Community resources
Community resources
Community resources
Jira Service Management
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Hi, I would be grateful if someone could explain me how to modify the text that users see when they click on forgotten password. Currently it reads "The instance does not support password re...
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Hey all, So my question is this, We have JIRA and SAP business by design is there a way or an app that will allow us to integrate SAP with JIRA? Now I have found this app SAP2JIRA but it seems...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sap
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I'm trying to implement JSD Server in my organization. I want to add an admin user, and use it only when changes must be made. For security purposes, I wonder if I can set up the system so it sends m...
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I have set up an automation rule to crate a recurring task. I am having trouble setting the Request Type field with one of the options. It will create the ticket in service desk, but igno...
- Question
- cloud
- jira-service-desk
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Sometimes in the JSD portal I'm getting 404 errors where the resources do not load. The screen hangs or I get a white screen and customers complain. This is occuring on all browsers. Whe...
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Okay... this should be obvious but I'm just not seeing it. We're brand new to Jira Service Desk and have 3 projects. I would like the notification for each project to be different. ...
- Question
- cloud
- jira-service-desk
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I want to trigger automation when i modify issue type to other Eg: if i created issue as a TASK, later I will modify the issue type to IT_HELP by using move option. currently i don't h...
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Hi, I noticed that my support requests reopened do not clear the resolution field. So my customers are not able to filter for it in open cards. I do have a "Clear resolution" setting ...
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Hi all, I would appreciate any help with the following: I'm seeking to create a project automation rule where, upon the closure of an incident, a problem ticket is created but only where the value ...
- Question
- cloud
- jira-service-desk
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not all k8s events are pushed to elasticsearch with the default config from deploy/ directory https://github.com/opsgenie/kubernetes-event-exporter Use case: from a namespace where a container is ...
- Question
- opsgenie
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Hello, I would like to know how it is possible to set the priority using message's attribute in Opsgenie through the integration with AWS through SNS. I have tried the following code: "MessageAttri...
- Question
- aws
- integration
- opsgenie
- priority
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I worked with JIRA and Confluence in many different companies. Now I started my own SaaS business, and wanted to use JIRA core and JSD as ticket system for our international customers, together with...
- Question
- confluence
- jira-service-desk
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Is there a setting to enable seeing all requests from the customer portal? I'm an admin on Jira service desk but when I go to the customer portal and click on the request button, I'm not ...
- Question
- cloud
- jira-service-desk
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Hi, everyone! I've got access to the recently installed Jira SD and I found very strange behavior. All icons and pictures are shown fine, except the avatars of request types. All avatars are vi...
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Hi all, Scope: (Jira Cloud) Service Desk projects how do you deal with organising your screens for multiple request types at best ? In general there are at least 2 options: cr...
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Hello, I am a RegTech company employee from Poland. We are trying to configure Jira Service Desk. I am looking for solution about e-mail configuration. I found and use this tutorial: ...
547 views 3 0 Deleted user June 16, 2020- Question
- cloud
- jira-service-desk
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This is a big audit problem for us. After an issue has been closed, you can still make edits to the issue.
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Hello, I've been using Built-in script "Custom Email" for scriptrunner. Command I've used: if (lastComment) out << "New Comment:" << lastComment %> And it sends out all comments ...
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Hi, Looking at the documentation regarding manual triggering of automation rules in a service desk project, it seems the docs are in regard to the 'new' automation tools (former plugin). https://su...
461 views 1 0 Deleted user June 16, 2020 -
When the links of service desk are shared on the Linkedin, a bad CSFR error is show in the description of title. We want to be able to customize the link preview on linkedin of the service desk pa...
- Question
- cloud
- jira-service-desk
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Add only the organization that customer is involved automatically When a service desk agent creates a ticket, the organization/s are not automatically added. I tried with this: https://scrip...
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Hi, When a client sends an email to our support team and also to another person in cc, this person is not being added as a Participant on the issue.
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I want to update a customer details like display name and email i can change the display name but not email from Jira Service Desk. But i want to know do we have any API call to update the customer d...
- Question
- cloud
- jira-service-desk
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This is the log I get: I think it has to do with the first line in the log, but I am unsure how to really read this... Technical details Log's referral number: 0def271f-55e6-4d18-9767...
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Hello, How can I use the service Desk ? How can my customers create an incident via Webinterface?
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