Community resources
Community resources
Community resources
Jira Service Management
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Hi, for the past 2-3 weeks, we have had issues with e-mails notifications whenever someone adds a comment or changes a status, etc... No changes have been made our end (no migration or change of da...
- Question
- jira-service-desk
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Hello everyone, I would like to know if there is a way to pull the name of the Reporter and also tag them, in Canned Responses? For some users, this works, however, for others, it just displays: [~...
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Hi all, Just after some ideas on how this can be achieved really. We use Jira for Incident management amongst other things, and want to have an "add example" button that pops up a s...
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Is it possible to send force alerts/notification of Confluence Page updates, as and when required by a team to the employees companywide? If the confluence page is open to all the employees and in t...
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Dear team, I am new to Jira software development tools. I am trying to make a plugin to facilitate the creation of JIRA Service desk project. I start with the link bellow as mention : https://de...
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My company is struggling with strange attachments problem. Maybe solution is simple, I don't know. The steps are as follows: 1) Create issue in customer portal with attachment. Attachment should hav...
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Hello, I am trying to find a jql request that would enable me to identify issues in which a comment has been added by a watcher. By watcher I mean a participant, someone who the issue is shared with...
331 views 0 0 Deleted user February 18, 2020 -
Hello, i want to ask, if there any possibilities to change this label with scriptrunner?
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Hello, I added a transition from 'Completed' to 'Waiting for Support'. However I only want to allow this to happen IF its been in 'Completed' for less than 1 week. What fun...
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Hello, How do we change auto log out for jsd next gen?
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Hi, We are in the middle of HIPAA compliance process, and We are using Jira Service Desk Cloud Edition as our Ticketing System. I have heard/read that our edition doesn't comply with HIPAA and...
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Hello, any updates or plugins for Service desk Cloud?
- Question
- jira-service-desk
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I get an error in Jira Service Desk Cloud. When I open a ticket I see the following error message on the top right. I think the SLA information should be there: Could not load SLA. SLA may be inde...
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Hello, Is this solution available for Service Desk cloud?
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I am looking for a way to disable Tempo Time tracking from sub-tasks. Tempo provides the ability to disable time tracking on parent tickets but not the other way around. I tried to hide...
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I'm a newbie to JSD. I created a new project and workflow with approvals. I have some agents and some customers. I’d like to send all notifications for all steps (issue created, moved, closed, com...
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Hi Support I have jira servicedesk and when my users forward an email that was send to Jira servicedesk it update the original issue and it does not log a new issue? is the a way to ma...
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We got the following problem: When a customer of ours created a ticket, he can share it with an email adress of his choice. So far, so good. This email adress now gets a message with an ...
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Hi all, I'm looking for some suggestions as to how to implement basic reports in Slack. As a start, I would like to try and set up a basic list showing how many active ticket each team of a ...
854 views 5 1 Deleted user February 17, 2020 -
Hi to the community, I'm looking for a solution that prevents my users to add "new users" as a reporter or create new labels while creating a new ticket. For both fields I've added some default ans...
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I want to create the service desk project from scratch, so I need to disconnect the Requests Email But the Edit and Disconnect buttons are disabled, no idea why. Suggestions?
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Hi I am setting up Service Desk for testing. I have created a few Test Customers and the Customers can log in and create cases. 1 Customer did not receive email and cannot login to the customer po...
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I'm running Confluence 7.0.2 on OS X, with Java 1.8.0_212. I'm trying to upgrade it to 7.3.1. I tried running new Confluence v7.3.1 instance after copying all the custom config from 7.0.2, st...
- Question
- jira-service-desk-server
- server
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I currently have a 12-man team for tech support. However, only core people (5 persons) use Jira Service Desk as some users (7 persons) are considered "muscle" workforce. For short they do not need/us...
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Hi All, I'm new to JIRA Service Desk and we've just rolled it out into Prod. I have a group of 5 agents inc myself that have been given access to the SD project along with being assigned a "Service...
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