Community resources
Community resources
Community resources
Jira Service Management
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I am looking for a way to get my service desk updates as rss feed in my thunderbird rss client or other rss reader applications. Is this possible? If yes then how to achieve this ?
- Question
- cloud
- jira-service-desk
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I have customers that were added to multiple projects accidentally. I am trying to delete them, but not sure how to do it. I have read some reply's to others with the same question and th...
- Question
- cloud
- jira-service-desk
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Hey guys, I've noticed that there is a bug when you're writing JQL queries. See screenshot below. Is this a JIRA issue or something on my end? Seems to get stuck after you save a query. See...
- Question
- cloud
- jira-service-desk
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Hi Guys, I have been trying on and off for several weeks now and am unable to get an Office 365 email connection to work with Atlassian Cloud. I have logged in and confirmed the O365 email user wor...
- Question
- cloud
- jira-service-desk
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Hi I am trying to import assets into Insight using there API. I have worked out how to view objects but I'm a little lost on how to add new objects. I can't work out how to attach the JSON ...
- Question
- api
- cloud
- insight
- jira-service-desk
- json
- +2 more tags...
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Hi Team, We are on Jira v7.13.13 and JIRA Service Desk Application v3.16.13. Used below document to enable OpsGenie and JSD integration. https://docs.opsgenie.com/docs/jiraservicedesk-integra...
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Reinstalled JSD, not seeing project settings or able to start a new project with the IT Service Desk
I am currently running 8.9 of JIRA Server. I installed Service Desk from the applications menu using the "Try Jira Service Desk Today" link on the sidebar. I had JSD installed previously and...
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I might be missing something simple, and my searching may have also let me down if this has been asked before, but I'm having a really "interesting" time with attachments in Jira Service Desk. The i...
- Question
- attachment
- cloud
- jira-service-desk
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I don't seem to have the option in jira service desk to change the layout of the new issue view. I know where to look for this in jira core, but I don't see the same option in Jira Service D...
- Question
- cloud
- jira-service-desk
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Hello, Relative newbie here to Jira with an on-prem instance. I wanted to create a custom field using the Multiple User Picker type to create a list of approvers for a request type associated ...
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I was trying to set a work flow from Todo to in progress waiting and done. I have some how messed up the entire scheme can cant go back!
- Question
- cloud
- jira-service-desk
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Good afternoon, We have a service desk shared across multiple organizations. While there are some instances where we would like tickets to be able to be shared between them, that is not always the c...
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Hello, we have 3 severity levels (HIGH, MEDIUM, LOW) for our Service Desk and each has their own SLAs. In addition, we created a separate field which saves the initial severity. If we decrease the ...
- Question
- cloud
- jira-service-desk
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we are using JSD in the cloud. Is it possible to front end the atlassian url with a corporate one like: support.<companyname>.com? We would need the IP address for the instanc...
- Question
- cloud
- jira-service-desk
- proxy
- url
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Hi, I wanted to ask a question about Jira Service Desk Service SLA Agreements. In the current project we have 5 different SLAs defined, but in the tasks sometimes some appear and other times not, i...
- Question
- cloud
- jira-service-desk
- sla
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Hi all, we have seen our mail queue is full of errors and I need to know how can I short out the issue, how can I know the error or where this is coming from. I have added the more info to debug le...
- Question
- jira-service-desk
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I'm looking for a solution where i can call rest API to get the data from other system and load dropdown with name values and once name is selected from drop down, other relevant field gets populated...
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I'm trying to make changes to the Start, Pause on and Stop conditions for a "time to resolution" SLA that has been set up. However, each time I save the changes and either navigate to an issue or re...
- Question
- cloud
- jira-service-desk
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Hi All, We installed the Insight Asset Management app from marketplace free version. In order to checking we created the sample schema , object types , objects , attributes and custom field....
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Hello, is it possible that customer fills some custom field using customer portal? In our situation customer must be able to add new date in case old date is exceeded. Is there any plugi...
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We do not want the users to see the welcome screen tour, when they login the first time. How do I disable this?
- Question
- cloud
- jira-service-desk
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Hi, Our company is serving huge amount of end users (100k+). They can report a bug via email. They can also report issue via 3rd party software, which is linked with our internal JIRA account and fo...
- Question
- cloud
- jira-service-desk
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Hi, Recently Filter on update stopped working after new look on Jira Cloud. I keep getting 'The option 'Nil' is not a child of option 'Outlook' in function 'cascadeOption' &nbs...
- Question
- cloud
- jira-service-desk
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i would like to send notification email to my customer on a daily basis till the set due date. how can i do that? another issue is can the email send to respective customer with the ticket num...
- Question
- cloud
- jira-service-desk
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Hi, I have set the status as inactive in user management via jira's admin login. But, the following APIs' return the active as 'True' even for inactive users. rest/api/2/user rest/api/2/u...
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